Manager
ACT (Atria Convergence Technologies Pvt. Ltd.)
Faridabad, Haryana, India
Posted on Jun 6, 2023
Purpose of the Role
Responsible for 100% uptime of Network with efficient and timely first support on a 24x7 basis to meet Business Goals; providing the highest level of Technology Support, Introducing and maintaining the state of the art Technology in line with the Business Strategy.
Desired Skills And Competencies
Responsible for 100% uptime of Network with efficient and timely first support on a 24x7 basis to meet Business Goals; providing the highest level of Technology Support, Introducing and maintaining the state of the art Technology in line with the Business Strategy.
Desired Skills And Competencies
- Ability to Influence
- Customer Sensitivity
- Execution Excellence
- Functional Expertise
- Situation Handling
- Team Management
- Working Together
- Work Experience: Should have work experience in Telco / ISP service Provider background
- Should have experience in Planning and Operations of Broadband network.
- Should Lead a Team and Manage Day to Day NOC Operation.
- Manage Outages in the Network and Provide resolution within SLA; Handle Customer Escalation with Minimal Turnaround time.
- Escalating Issues and Co-ordinating with vendor team on Bug fixes and Resolutions.
- Maintain the Uptime of the network at 100%.
- Should Monitor the Network and planning maintenance activities timely.
- Should work on building redundancy and elimination of Point of Failures.
- Should work on Bandwidth Management and Traffic Load Balancing Mechanism.
- Provide backend support to cross functional teams for new provisioning and Fault Repair.
- Should be available 24*7 for support for responding to emergency situations and planned activities.
- Should be Responsible for Inventory Management.
- Manage and Train NOC team, perform evaluations and hiring, and handle disciplinary responsibilities.
- Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.
- Should analyse fault trends and plan preventive actions.
- Should be Responsible for publishing of daily, weekly, monthly reports and statistics reports.
- Should have Good Knowledge of Switching and Routing.
- Hands-on experience of BGP, MPLS, MPLS L2VPN, MPLS L3VPN, ISIS, OSPF, VLAN, DHCP, PPPoE, STP, LAN, WAN, NAT etc
- Should have worked in Layer-2 and Layer-3 Switches, Edge Routers; preferably on Cisco and Huawei Devices.
- Should have worked on GPON Technology and have understanding of Operation and Troubleshooting skills, hands on experience on installation and implementation of OLTs and ONTs.
- Should have worked on NMS Tools and have understanding of SNMP Protocol.
- Should have understanding of BNG workings principles, RADIUS and Diameter protocols.
- Should have Good understanding of Fiber Technology.
- Should have understanding of Wireless Technologies such as 802.1b/g/n, 802.11ac, should be able to configure WIFI routers and debug issues.
- Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering
- CCNA/CCNP Certification is Preferred.