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Manager

ACT (Atria Convergence Technologies Pvt. Ltd.)

ACT (Atria Convergence Technologies Pvt. Ltd.)

Faridabad, Haryana, India
Posted on Tuesday, June 6, 2023
Purpose of the Role

Responsible for 100% uptime of Network with efficient and timely first support on a 24x7 basis to meet Business Goals; providing the highest level of Technology Support, Introducing and maintaining the state of the art Technology in line with the Business Strategy.

Desired Skills And Competencies

  • Ability to Influence
  • Customer Sensitivity
  • Execution Excellence
  • Functional Expertise
  • Situation Handling
  • Team Management
  • Working Together

Role Description

  • Work Experience: Should have work experience in Telco / ISP service Provider background
  • Should have experience in Planning and Operations of Broadband network.
  • Should Lead a Team and Manage Day to Day NOC Operation.
  • Manage Outages in the Network and Provide resolution within SLA; Handle Customer Escalation with Minimal Turnaround time.
  • Escalating Issues and Co-ordinating with vendor team on Bug fixes and Resolutions.
  • Maintain the Uptime of the network at 100%.
  • Should Monitor the Network and planning maintenance activities timely.
  • Should work on building redundancy and elimination of Point of Failures.
  • Should work on Bandwidth Management and Traffic Load Balancing Mechanism.
  • Provide backend support to cross functional teams for new provisioning and Fault Repair.
  • Should be available 24*7 for support for responding to emergency situations and planned activities.
  • Should be Responsible for Inventory Management.
  • Manage and Train NOC team, perform evaluations and hiring, and handle disciplinary responsibilities.
  • Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.
  • Should analyse fault trends and plan preventive actions.
  • Should be Responsible for publishing of daily, weekly, monthly reports and statistics reports.

Technical Requirements

  • Should have Good Knowledge of Switching and Routing.
  • Hands-on experience of BGP, MPLS, MPLS L2VPN, MPLS L3VPN, ISIS, OSPF, VLAN, DHCP, PPPoE, STP, LAN, WAN, NAT etc
  • Should have worked in Layer-2 and Layer-3 Switches, Edge Routers; preferably on Cisco and Huawei Devices.
  • Should have worked on GPON Technology and have understanding of Operation and Troubleshooting skills, hands on experience on installation and implementation of OLTs and ONTs.
  • Should have worked on NMS Tools and have understanding of SNMP Protocol.
  • Should have understanding of BNG workings principles, RADIUS and Diameter protocols.
  • Should have Good understanding of Fiber Technology.
  • Should have understanding of Wireless Technologies such as 802.1b/g/n, 802.11ac, should be able to configure WIFI routers and debug issues.
  • Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering
  • CCNA/CCNP Certification is Preferred.

Skills:- Routing & Switching, Routing protocols, Multiprotocol Label Switching (MPLS), DNS, DHCP, BGP, PPPoE and Cisco Certified Network Associate (CCNA)