Purpose of the Role

Responsible for 100% uptime of Network with efficient and timely first support on a 24x7 basis to meet Business Goals; providing the highest level of Technology Support, Introducing and maintaining the state of the art Technology in line with the Business Strategy.

Desired Skills And Competencies

• Ability to Influence
• Customer Sensitivity
• Execution Excellence
• Functional Expertise
• Situation Handling
• Team Management
• Working Together
  
  

Role Description

• Work Experience: Should have work experience in Telco / ISP service Provider background
• Should have experience in Planning and Operations of Broadband network.
• Should Lead a Team and Manage Day to Day NOC Operation.
• Manage Outages in the Network and Provide resolution within SLA; Handle Customer Escalation with Minimal Turnaround time.
• Escalating Issues and Co-ordinating with vendor team on Bug fixes and Resolutions.
• Maintain the Uptime of the network at 100%.
• Should Monitor the Network and planning maintenance activities timely.
• Should work on building redundancy and elimination of Point of Failures.
• Should work on Bandwidth Management and Traffic Load Balancing Mechanism.
• Provide backend support to cross functional teams for new provisioning and Fault Repair.
• Should be available 24*7 for support for responding to emergency situations and planned activities.
• Should be Responsible for Inventory Management.
• Manage and Train NOC team, perform evaluations and hiring, and handle disciplinary responsibilities.
• Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.
• Should analyse fault trends and plan preventive actions.
• Should be Responsible for publishing of daily, weekly, monthly reports and statistics reports.
  
  

Technical Requirements

• Should have Good Knowledge of Switching and Routing.
• Hands-on experience of BGP, MPLS, MPLS L2VPN, MPLS L3VPN, ISIS, OSPF, VLAN, DHCP, PPPoE, STP, LAN, WAN, NAT etc
• Should have worked in Layer-2 and Layer-3 Switches, Edge Routers; preferably on Cisco and Huawei Devices.
• Should have worked on GPON Technology and have understanding of Operation and Troubleshooting skills, hands on experience on installation and implementation of OLTs and ONTs.
• Should have worked on NMS Tools and have understanding of SNMP Protocol.
• Should have understanding of BNG workings principles, RADIUS and Diameter protocols.
• Should have Good understanding of Fiber Technology.
• Should have understanding of Wireless Technologies such as 802.1b/g/n, 802.11ac, should be able to configure WIFI routers and debug issues.
• Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering
• CCNA/CCNP Certification is Preferred.
  
  

Skills:- Routing & Switching, Routing protocols, Multiprotocol Label Switching (MPLS), DNS, DHCP, BGP, PPPoE and Cisco Certified Network Associate (CCNA)