This job is provided by apna.co Roles and Responsibilities

ACT Fibernet Is Hiring for Experienced Field Network Engineer

• Complete Field Work. (Broadband Installation & Fault Repair process) 2. Candidate would be travelling to customers place to rectify the faults & Installation in Network. (From Customer Switch box to end connection of customers place) Most Expected issues in network would be: 1. Service issue due to Fiber Cut/Copper Cut 2. Service issue due to improper Router Configuration 3. Crimping Issues 4. He should meet the daily targets given by the team leader. 5. Fiber splicing is involved
• Take proactive actions to reduce customer complaints from Chronic CX elements and should ensure this by rectifying the fiber connectivity, reduce fault/cut proneness and by ensuring quality of execution.
  
  

Roles & Responsibilities

• Assume overall responsibility for ensuring 99.99% Customer Uptime
• Ensure that the switches in the network are maintained as per norms
• Ensure support for timely connectivity for all the cross functional teams
• Maintain the network database and submit the required report to the reporting manager on regular intervals
• Attend customer complaints on field and give quality resolution within the TAT
• Provide timely resolution of technical complaints through analysis/ trouble shooting
• Monitor NMS through relevant application and take appropriate action based on the events
• Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
• 100% compliance on safety and cardinal rules
• Responsible for process adherence
• Provide structured feedback to management to provide permanent solutions to improve service level
  
  

Eligible Criteria

• Should have min 0-3 year relevant experience in Field Network Engineer role (Broadband)
• Experience in Fiber Splicing & Crimping is must
• Skill Set Basic Understanding of networking / willing to work on field
• Responsibility Wi-Fi Router configuration/Switch configuration / Splicing / OTDR handling / Cable pulling ( On Field Job)
• 6 days working and 1 Week Off will be provided on a weekday
• Immediate joiners or Maximum 15 days' notice period are preferred
• Please make sure that you have all the below documents in place to attend the interview.
• Pan Card
• Aadhar Card
• Driving License
• X Certificate
• XII Certificate
• Graduation Certificate - UG/PG/Diploma/ITI
• Current company offer letter
• Last 3 months payslips· Relieving letter (Applicable if relieved already)
  
  

Contact- Siva Prasanth R