Fiber Field Engineer
ACT (Atria Convergence Technologies Pvt. Ltd.)
This job is no longer accepting applications
See open jobs at ACT (Atria Convergence Technologies Pvt. Ltd.).See open jobs similar to "Fiber Field Engineer" TA Associates.Chennai, Tamil Nadu, India
Posted 6+ months ago
Responsibilities
This job is provided by apna.co Key Responsibilities:
This job is provided by apna.co Key Responsibilities:
- Assume overall responsibility for ensuring 99.99% Customer Uptime
- Ensure that the switches in the network are maintained as per norms
- Ensure support for timely connectivity for all the cross functional teams
- Maintain the network database and submit the required report to the reporting manager on regular intervals
- Attend customer complaints on field and give quality resolution within the TAT
- Provide timely resolution of technical complaints through analysis/ trouble shooting
- Monitor NMS through relevant application and take appropriate action based on the events
- Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
- 100% compliance on safety and cardinal rules
- Responsible for process adherence
- Provide structured feedback to management to provide permanent solutions to improve service level
- Need to Have Experience in Fiber Splicing
This job is no longer accepting applications
See open jobs at ACT (Atria Convergence Technologies Pvt. Ltd.).See open jobs similar to "Fiber Field Engineer" TA Associates.