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Fiber Field Engineer

ACT (Atria Convergence Technologies Pvt. Ltd.)

ACT (Atria Convergence Technologies Pvt. Ltd.)

Chennai, Tamil Nadu, India
Posted 6+ months ago
Responsibilities

This job is provided by apna.co Key Responsibilities:

  • Assume overall responsibility for ensuring 99.99% Customer Uptime
  • Ensure that the switches in the network are maintained as per norms
  • Ensure support for timely connectivity for all the cross functional teams
  • Maintain the network database and submit the required report to the reporting manager on regular intervals
  • Attend customer complaints on field and give quality resolution within the TAT
  • Provide timely resolution of technical complaints through analysis/ trouble shooting
  • Monitor NMS through relevant application and take appropriate action based on the events
  • Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
  • 100% compliance on safety and cardinal rules
  • Responsible for process adherence
  • Provide structured feedback to management to provide permanent solutions to improve service level
  • Need to Have Experience in Fiber Splicing