Network Engineer, Electician
ACT (Atria Convergence Technologies Pvt. Ltd.)
IT
Banfora, Burkina Faso · Karnataka, India
Posted on Wednesday, August 21, 2024
This job is provided by apna.co Role: Field Network Engineer
Location: BTM layout, Bangalore
Purpose Of The Role
Responsible for 100% customer Service and maintenance of network element on field in the designated area
Role Description
Location: BTM layout, Bangalore
Purpose Of The Role
Responsible for 100% customer Service and maintenance of network element on field in the designated area
Role Description
- Assume overall responsibility for ensuring 99.99% Customer Uptime
- Ensure that BONUs and BONTs (Switches) in the network are maintained as per norms
- Ensure support for timely connectivity for all the cross functional teams
- Maintain the network database and submit the required report to the reporting manager on regular intervals
- Attend customer complaints on field and give quality resolution within the TAT
- Provide timely resolution of technical complaints through analysis/ trouble shooting
- Monitor NMS through SMS/ mails and take appropriate action based on the events
- Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
- Avoid Churn of customers through better service within the SLA or Commitment
- Responsible for process adherence
- Provide structured feedback to management to provide permanent solutions to improve service level
- Minimum qualification is SSC/ITI/Diploma
- Candidate should have relevant experience or any filed technical related job.
- Must have a 2 wheeler with Valid Driving license or LLR