This job is provided by apna.co Role: Field Network Engineer

Location: BTM layout, Bangalore

Purpose Of The Role

Responsible for 100% customer Service and maintenance of network element on field in the designated area

Role Description

• Assume overall responsibility for ensuring 99.99% Customer Uptime
• Ensure that BONUs and BONTs (Switches) in the network are maintained as per norms
• Ensure support for timely connectivity for all the cross functional teams
• Maintain the network database and submit the required report to the reporting manager on regular intervals
• Attend customer complaints on field and give quality resolution within the TAT
• Provide timely resolution of technical complaints through analysis/ trouble shooting
• Monitor NMS through SMS/ mails and take appropriate action based on the events
• Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
• Avoid Churn of customers through better service within the SLA or Commitment
• Responsible for process adherence
• Provide structured feedback to management to provide permanent solutions to improve service level
  
  

Qualification And Experience

• Minimum qualification is SSC/ITI/Diploma
• Candidate should have relevant experience or any filed technical related job.
• Must have a 2 wheeler with Valid Driving license or LLR