This role is within our Professional Services team and is responsible for the training and implementation of customers on our ERP software solution, Abaca. Individuals will coach customers along their process of implementing their own solution with our detailed plan and moving a large-scale project from kickoff to completion over a period of several months.

The role is the primary contact and resource that engages with customer subject matter experts to clearly understand their functional and technical requirements. Using this gained knowledge to then properly establish configuration settings that maximize the effectiveness of the software solution. You will work closely with customers to analyze their use cases and provide guidance on where efficiencies and better business practices could be implemented. As well as bring suggestions from customers on methods to improve the application, and increase a customer’s acceptance of the system.

Special focus areas include implementing accounting systems and practices, business/workflow analysis, data conversion/integration analysis, and reporting analysis following a prescribed plan with milestones and deadlines that must be met to be successful.

The ideal candidate is driven to get customers implemented and utilizing our software application using energy, and patience, to maximize the value a customer is receiving from our solution. This role is highly visible and works primarily at the customer’s business operations and in front of the customer’s management and staff. Success is easily observed, but not without a focused and dedicated individual.