The Technical Delivery Manager is responsible for ensuring we are delivering the right technical solutions to customers on time. The technical delivery manager deeply partners with product management, development, professional services, and customers to understand customer problems/needs and is responsible understanding the impact of delivering technical solutions that deliver customer value and are aligned to the customer’s deployment schedule.

Responsibilities:

• Own the success and profitability of the product(s) you are responsible for by partnering with product management and development to deliver ongoing customer value and achieve business objectives

• Partner with technical product owner, customers, and hardware vendors to ensure timely delivery of the right solution

• Consider current solutions and determine the right build/buy/partner solution by balancing business and customer needs

• Clearly communicate expected delivery schedules to stakeholders in partnership with product management, development, and professional services

• Partner closely with technical product owner and professional services to align on priorities while evaluating go-live schedules

• Ensure necessary education and documentation are available for employees and customers by partnering with technical writing and training teams

• Perform onsite evaluations and meetings with customers and equipment vendors to understand requirements and potential solutions

• Collaborate with stakeholders to bring the product vision, roadmap, and appropriate areas of technical debt elimination into the product backlog

• Identify opportunities to improve our launch process, product offerings, service offerings, and pricing to drive revenue and scale

• Collaborate with the project team and extended teams to ensure the product backlog is visible with prioritized work and ongoing status communicated

• Work closely with the product management and marketing team to support the development of successful go-to-market strategies and content

• Ensure effective delivery of product documentation to support the go-to-market motion and to increase user awareness of new capabilities

• Coordinate with professional services and customer support teams to ensure resources are properly supported for software testing, installation, and go-live