About Us:

Advantive is a leading provider of purpose-built software for specialty manufacturing and distribution businesses that streamline processes, optimize operations visibility and throughput, and drive improved quality, profitability and revenue growth. Deeply embedded in our customers’ businesses, Advantive’s software solutions add value along the full manufacturing and distribution lifecycle.

Our customers, who include corrugated and packaging manufacturers, equipment and supply wholesale distributors, and automotive and other specialty manufacturers, benefit from our solutions that have been honed over decades in the marketplace. We know our customers’ businesses intimately and deliver software to address their needs.

We are committed to delivering exceptional customer service and technical support to our customers, and are looking for a self-directed, customer obsessed Support Engineer I to join our dynamic and growing team.

Job Summary:

As a Support Engineer II (SE II), you will become the first point of contact for our customers seeking technical assistance within Advantive across multiple product lines. You will provide support through various channels, including phone, email and our support portal. Your primary responsibility will be to diagnose and resolve technical issues and escalate more complex technical concerns to Development or other cross-functional partners, ensuring customer satisfaction and maintaining world-class service standards.

As an SE II, you must be professional, solution-oriented, and driven to uncover the root cause of any given problem. You will be able to quickly analyze the situation, identify the solution, and make clear and informed recommendations to peers, cross-functional groups and leadership. You will be able to demonstrate superb communication, organization, and time management skills, and be able to effectively handle several diverse and complex problems at the same time.