The Director of Cloud Operations is responsible for developing and executing Advantive’s global hosting strategy, driving operational excellence across all client-facing cloud environments. This senior leader will oversee system performance, security, compliance, and vendor relationships while building and scaling a high-performing, geographically distributed team. The role emphasizes efficiency, resilience, and customer impact, ensuring reliable, secure, and cost-effective delivery of Advantive’s SaaS products.

Key Responsibilities:

Strategic Planning & Cloud Governance

• Drive alignment between cloud operations and business goals.
• Establish and execute quarterly priorities and monthly commitments to deliver measurable business outcomes
• Develop and maintain governance frameworks to ensure compliance, risk management, and strategic oversight across all cloud environments

Cloud Strategy & Operations

• Oversee cloud operations for Advantive’s external-facing SaaS products, hosted across multiple cloud and infrastructure technologies (AWS, Azure, and specialized platforms)
• Lead cloud operations ensuring secure, resilient, and highly available services.
• Continuously enhance observability, monitoring, disaster recovery, and business continuity practices.
• Build, standardize, and continuously improve repeatable processes to ensure operational scalability, reliability, and compliance.
• Improve and standardize existing processes to increase stability and operational efficiency.

Performance & Service Delivery

• Ensure uptime and SLA adherence for all production systems as defined under customer contracts.
• Monitor and report on system availability, proactively addressing issues to maintain or exceed contracted SLAs
• Champion robust incident management and escalation protocols to support business continuity and customer commitments.

Financial Management & Cost Optimization

• Lead cloud cost optimization initiatives, including budgeting, forecasting, and spend analysis across multiple platforms (AWS, Azure, etc.).
• Develop and implement strategies to reduce operational expenses while maintaining service quality.
• Partner with Finance and Product to ensure transparency and accountability in cloud spend.
• Negotiate with vendors to achieve favorable terms and maximize ROI.
• Regularly report on cost-saving measures and financial performance to executive leadership
• Align financial strategies with operational goals to support scalable, resilient cloud services

Security & Compliance

• Strengthen compliance and governance frameworks across multi-cloud environments.
• Proactively identify risks and implement security best practices to safeguard customer-facing applications.

Leadership & People Development

• Manage and develop a global team plus offshore vendor teams.
• Coach and mentor engineers, fostering technical growth and a culture of accountability.
• Lead vendor partnerships, negotiating contracts and ensuring performance through SLAs and KPIs.
• Optimize organizational structure and team operations for scalability.

Cross-Functional Collaboration

• Partner with Delivery & IT leaders to support cloud hosting across all product lines.
• Act as a forward-thinking leader who drives strategic improvements, delegating effectively while ensuring accountability.
• Collaborate on integration of cloud operations during product or organizational transitions, as needed.

Culture & Values

• Model integrity, resilience, and a winning attitude.
• Foster a culture of accountability, respectful communication, and adaptability to organizational cadence.

First 90 Days Objectives: Assess team strengths and gaps, stabilize key processes, review and align SLAs, and build relationships with stakeholders across Delivery & Customer facing team.

Career Path: This role offers advancement opportunities within Advantive’s leadership ranks, ideal for senior managers seeking growth into director-level responsibilities.