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Social Media Specialist

AffiniPay

AffiniPay

Marketing & Communications
Austin, TX, USA · Remote
Posted on Thursday, August 24, 2023

Hi, We’re AffiniPay!

AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and project management software, AffiniPay’s tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000’s fastest growing companies in the U.S. for 11 years in a row, and as a result, our teams continue to grow as well!

The Social Media Specialist will work on our Corporate Communications team to help manage and execute organic social media campaigns, promote company news and opportunities, and improve industry awareness of AffiniPay and its products. This person is energetic, a clear and concise communicator, a creative problem solver, and an incredible team player.

What You’ll Do…

  • Generate and implement social media strategy for all software, payments and company brands to align with business goals
  • Create unique, engagement driving executions for all brands social media channels
  • Set specific organic social objectives and report on ROI to SVP of Brand
  • Plan, edit, publish and manage all organic social media posts and campaigns
  • Research industry trends and audience preferences and apply learnings to ongoing social media strategy and content
  • Expand social media presence and followers, leveraging social media presence to connect with more customers, potential customers and financial technology influencers
  • Monitor SEO and web traffic metrics to ensure organic social channels are driving traffic and positive conversation
  • Communicate with followers (customers, partners, brand advocates) and respond to any customer service queries in a timely manner and monitor customer reviews of product feedback in partnership with customer support and product teams
  • Communicate effectively with other departments within the organization and function within a team environment
  • Manage day-to-day activities related to social media. This includes tracking and analysis of social media conversations across various platforms, maintenance of our brands' social media sites and reputation management
  • Work with corp comms to coordinate product and company announcements
  • Stay current and forward thinking on new tools and platforms, best practices and use within the competitive landscape

About You…

  • 3+ years cumulative experience in Social Media Management
  • Excellent knowledge and understanding of organic social media best practices on platforms (including but not limited to): LinkedIn, Facebook, Twitter, and Instagram
  • Experience managing social profiles through Sprout Social
  • Excellent organizational, interpersonal and communication skills
  • Excellent copywriting and content writing skills for various industries
  • Ability to multi-task multiple projects
  • Bachelor's Degree in Communications, Marketing, PR or other related field preferred
  • Excellent writing and verbal communication skills
  • Excellent networking skills
  • Excels at research, is able to identify trends, threats and opportunities in social media content
  • Sense of urgency and pro-activeness
  • Motivated and curious mind
  • Ability to work within a collaborative, team environment
  • Ability to work in the Austin office 3x/week
  • Ability to attend company events outside of typical working hours

Our Story

Founded in 2005, AffiniPay’s mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay’s products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), Docketwise (Immigration & Case Management Software), (Soluno (Legal Accounting), and Woodpecker (Legal Document Automation). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay’s products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.

Diversity, Equity & Inclusion at AffiniPay

At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.

Benefits that Benefit You!

As a people first culture, we believe it is important that our teammates are happy, healthy, and productive. In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.

  • All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
  • Have some fur babies? - We offer them insurance too!
  • RELAX and enjoy your time away with our flexible paid time off policy!
  • We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
  • Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
  • Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
  • Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary and secondary caregivers
  • Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
  • We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
  • D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
  • An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups
  • Work Hard/Play Hard - We have an Experience Team focused on team and company events and activities throughout the year including summer photo contests, pumpkin patches, Thanksgiving potlucks, holiday celebrations, and more!