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Senior Director of Platform Engineering



Software Engineering
Austin, TX, USA
Posted on Tuesday, September 19, 2023

Hi, We’re AffiniPay!

AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and project management software, AffiniPay’s tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000’s fastest growing companies in the U.S. for 11 years in a row, and as a result, our teams continue to grow as well!

As a Senior Director of Platform Engineering at AffiniPay, you will lead the day-to-day direction of our existing Cloud and Site Reliability Operations, driving innovation, modernization and delivery of exciting new cloud capabilities at scale. You and your team will be responsible for the scalability, availability, cost, performance, and security of the infrastructure and core service layers that make up our core payment platform and practice management software serving over 200,000 legal professionals and processing over $18 billion every year!

Our ideal candidate will have a deep technology background (specifically with various cloud technologies), strong platform thinking, passionate focus on hard technical problems at scale, and ability to collaborate with many teams and stakeholders to make a significant impact on the business and what we deliver to our users. This position is responsible for providing leadership, direction, and proven expertise to a first class engineering team located across the country.

Your day to day:

  • Lead, mentor, and manage a diverse team of SRE and infrastructure professionals across multiple locations.
  • Foster a collaborative and innovative team culture that is compatible with AffiniPay values and emphasizes continuous improvement and learning.
  • Develop and execute a comprehensive strategy for ensuring the reliability, scalability, and performance of our SaaS and payments product lines.
  • Align infrastructure plans with the company's overall business goals and growth objectives.
  • Optimize and enforce best practices for site reliability engineering, incident management, and monitoring.
  • Energetically advocate for SLOs and scale effectively by pushing ownership to the product owners.
  • Optimize and enforce incident response protocols to ensure minimal downtime and rapid issue resolution.
  • Oversee the design, implementation, and maintenance of infrastructure for both product lines, ensuring security and compliance with industry regulations (PCI-DSS).
  • Design and manage robust high-availability and disaster recovery strategies for both SaaS and payments systems.
  • Conduct regular testing and simulations to ensure readiness for unexpected incidents.
  • Monitor system performance and identify opportunities for optimization, load balancing, and resource allocation.
  • Collaborate with development teams to proactively address performance bottlenecks.
  • Manage relationships with technology vendors, service providers, and other external partners.
  • Collaborate with cross-functional teams, including development, security, and compliance, to ensure alignment and successful product delivery.
  • Ensure the payments product line complies with PCI-DSS and other relevant security standards.
  • Implement and maintain rigorous security practices across both SaaS and payments systems.
  • Develop and manage budgets for infrastructure projects, tools, and team resources.
  • Optimize resource allocation to achieve cost-effective and efficient operations.
  • Stay informed about industry trends, emerging technologies, and best practices in SRE and infrastructure.
  • Drive innovation and process improvements to enhance system reliability and operational efficiency.
  • Lead the response to critical incidents, guiding the team through effective problem-solving and communication.

What we are looking for:

    • Bachelor's degree in Computer Engineering, Computer Science, or a related field (or equivalent experience).
    • 10+ years of experience in software development, systems engineering, and/or site reliability engineering.
    • 5+ years of experience assembling, growing, and managing highly effective teams of software engineers/SREs/DevOps Engineers
    • Deep experience with large scale distributed systems, cloud based infrastructure, advanced container concepts, container runtimes (containerd, docker) and container orchestration frameworks (kubernetes, openshift).
    • Skill with infrastructure-as-code, configuration management, and CI/CD pipelines
    • Knowledge of monitoring solutions, incident management, and SRE principles.
    • AWS experience preferred, deep experience with GCP or Azure considered

Our Story

Founded in 2005, AffiniPay’s mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay’s products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), Docketwise (Immigration & Case Management Software), (Soluno (Legal Accounting), and Woodpecker (Legal Document Automation). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay’s products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.

Diversity, Equity & Inclusion at AffiniPay

At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.

Benefits that Benefit You!

As a people first culture, we believe it is important that our teammates are happy, healthy, and productive. In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.

  • All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
  • Have some fur babies? - We offer them insurance too!
  • RELAX and enjoy your time away with our flexible paid time off policy!
  • We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
  • Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
  • Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
  • Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary and secondary caregivers
  • Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
  • We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
  • D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
  • An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups
  • Work Hard/Play Hard - We have an Experience Team focused on team and company events and activities throughout the year including summer photo contests, pumpkin patches, Thanksgiving potlucks, holiday celebrations, and more!