As a Senior Director of Platform Engineering at AffiniPay, you will lead the day-to-day direction of our existing Cloud and Site Reliability Operations, driving innovation, modernization and delivery of exciting new cloud capabilities at scale. You and your team will be responsible for the scalability, availability, cost, performance, and security of the infrastructure and core service layers that make up our core payment platform and practice management software serving over 200,000 legal professionals and processing over $18 billion every year!

Our ideal candidate will have a deep technology background (specifically with various cloud technologies), strong platform thinking, passionate focus on hard technical problems at scale, and ability to collaborate with many teams and stakeholders to make a significant impact on the business and what we deliver to our users. This position is responsible for providing leadership, direction, and proven expertise to a first class engineering team located across the country.

Your day to day:

• Lead, mentor, and manage a diverse team of SRE and infrastructure professionals across multiple locations.
• Foster a collaborative and innovative team culture that is compatible with AffiniPay values and emphasizes continuous improvement and learning.
• Develop and execute a comprehensive strategy for ensuring the reliability, scalability, and performance of our SaaS and payments product lines.
• Align infrastructure plans with the company's overall business goals and growth objectives.
• Optimize and enforce best practices for site reliability engineering, incident management, and monitoring.
• Energetically advocate for SLOs and scale effectively by pushing ownership to the product owners.
• Optimize and enforce incident response protocols to ensure minimal downtime and rapid issue resolution.
• Oversee the design, implementation, and maintenance of infrastructure for both product lines, ensuring security and compliance with industry regulations (PCI-DSS).
• Design and manage robust high-availability and disaster recovery strategies for both SaaS and payments systems.
• Conduct regular testing and simulations to ensure readiness for unexpected incidents.
• Monitor system performance and identify opportunities for optimization, load balancing, and resource allocation.
• Collaborate with development teams to proactively address performance bottlenecks.
• Manage relationships with technology vendors, service providers, and other external partners.
• Collaborate with cross-functional teams, including development, security, and compliance, to ensure alignment and successful product delivery.
• Ensure the payments product line complies with PCI-DSS and other relevant security standards.
• Implement and maintain rigorous security practices across both SaaS and payments systems.
• Develop and manage budgets for infrastructure projects, tools, and team resources.
• Optimize resource allocation to achieve cost-effective and efficient operations.
• Stay informed about industry trends, emerging technologies, and best practices in SRE and infrastructure.
• Drive innovation and process improvements to enhance system reliability and operational efficiency.
• Lead the response to critical incidents, guiding the team through effective problem-solving and communication.

What we are looking for:

• • Bachelor's degree in Computer Engineering, Computer Science, or a related field (or equivalent experience).
  • 10+ years of experience in software development, systems engineering, and/or site reliability engineering.
  • 5+ years of experience assembling, growing, and managing highly effective teams of software engineers/SREs/DevOps Engineers
  • Deep experience with large scale distributed systems, cloud based infrastructure, advanced container concepts, container runtimes (containerd, docker) and container orchestration frameworks (kubernetes, openshift).
  • Skill with infrastructure-as-code, configuration management, and CI/CD pipelines
  • Knowledge of monitoring solutions, incident management, and SRE principles.
  • AWS experience preferred, deep experience with GCP or Azure considered