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IT Admin - Site Lead



San Diego, CA, USA
Posted on Thursday, April 25, 2024

Hi, We’re AffiniPay!

AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay’s tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000’s fastest growing companies in the U.S. for 11 years in a row, and as a result, our teams continue to grow as well!

At AffiniPay we rely on our IT Admin - Site Lead to help maintain and build out our core technology at our onsite location(s). We’re seeking an experienced IT professional who’s eager to use and grow his or her technological skills in a challenging and fast paced environment. In this role, the successful individual will provide front line support for all employees both remote and at their assigned onsite location. They will also take the lead on maintaining the health and functionality of all corporate managed technology equipment at their designated site location.

As an IT site lead, you will have an opportunity to not only maintain current technology, but also design and improve it. Our ideal candidate will be passionate about working onsite and taking ownership of the corporate technology at our office.

What You’ll Do:

  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, network appliances, software, and hardware
  • Own onsite projects, solutions, and key responsibilities within a larger business initiative
  • Handle business-critical IT tasks and systems in a hybrid multi-office environment
  • Performs employee onboarding and offboarding while completing those processes from start to finish
  • Primary point of contact for helpdesk tickets and routing escalations to other team members and IT manager as needed
  • Be a part of our onsite leadership team for the office and help coordinate vendors, maintenance, and even office parties
  • Partner with IT manager to provide the best technology in the industry to our staff members

Your Day to Day:

  • Perform IT Admin tasks, including user administration and support, laptop repairs and replacements under warranty, maintaining all software and hardware inventories, and providing onsite support for your assigned location(s)
  • Manage and support all SaaS apps
  • Maintain door entry systems, printers, security cameras and other onsite equipment to ensure continuous functionality
  • Interact with HR and other departments to coordinate employee seating locations and desk setups
  • Partner with building management to provide support for facility related issues and changes
  • Provide onsite coverage in the office daily to support business needs
  • Contribute to IT documentation, processes and procedures
  • Administer Okta, configure and troubleshoot SAML apps
  • Administer Google Workspace
  • Administer VOIP and Network systems

About You:

  • 3-5 years work experience in IT
  • Experience with or knowledge of operating systems; current equipment and technologies, laptop backup and recovery procedures, system performance-monitoring tools
  • Strong experience with Google Workspace
  • Experience with VOIP Technologies (Zoom phone and Zoom Contact Center)
  • Experience with IdP’s and SSO technologies including Okta
  • Must have strong alignment with company core values and be a team player

Nice to Have:

  • Knowledge of Windows and Mac system administration
  • Knowledge of Zoom Rooms and conferencing technologies
  • Professional certifications
  • Able to lift at least 50 lbs

Additional Information:

This position is 5x/week in our San Diego office.

The base pay range for this position is between $62,000-$83,000 USD annually. The salary range for performing this role outside of the US / Austin / California may differ. AffiniPay is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education.

This position is an hourly/non-exempt position that is eligible for overtime pay.

Our Story

Founded in 2005, AffiniPay’s mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay’s products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), Docketwise (Immigration & Case Management Software), (Soluno (Legal Accounting), and Woodpecker (Legal Document Automation). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay’s products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.

Diversity, Equity & Inclusion at AffiniPay

At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.

Benefits that Benefit You!

As a people first culture, we believe it is important that our teammates are happy, healthy, and productive. In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.

  • All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
  • Have some fur babies? - We offer them insurance too!
  • RELAX and enjoy your time away with our flexible paid time off policy!
  • We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
  • Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
  • Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
  • Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
  • Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
  • We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
  • D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
  • An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups