Background:
Agilio Software Group is the UK’s largest provider of back office,
compliance, and workforce solutions in primary care and dental.

We have ambitious and exciting growth plans and are looking for
talented individuals to be part of our journey.

We are looking for an experienced, enthusiastic, and professional
Dental Compliance Advisor to provide helpline support and a high level
of service to our existing membership base.

Job purpose:
The role provides support to members through the dental compliance
helpline and conducting remote Quality Practice Scheme (QPS)
inspections, while assisting the department with administrative services .

The aim is to deliver exceptional service to members, enhancing client
satisfaction and contributing to improved retention.

You will be responsible for:

Helpline

• Handling incoming helpline calls, enquiries and emails
• Call allocation and referrals to other teams as appropriate
• Carrying out research for member enquiries and template updates
• Identifying referral opportunities to the Sales team and booking demos as appropriate
• Maintaining accurate records of all enquiries and clients on the company database and activities arising from them
• Gaining feedback from members following CQC inspections
• Providing correct information and advice using the information in the iComply templates, regulators, health care and government guidance where appropriate
• Identifying and reporting new template or template update requirements raising a template alert when relevant
• Reporting clients’ comments and complaints to the Compliance Helpline Manager
• Support teams within the Regulatory and Professional Services department with administrative tasks when required

Quality Practice Scheme (QPS)

• QPS administration – Excel spreadsheets, booking inspections via Teams
• Chasing evidence as required pre-/post-QPS inspection
• Carry out remote QPS inspections via Teams
• QPS report writing

The skills and experience which we are looking for in our Dental Compliance Advisor are:

Essential

• Experience and/or knowledge of the UK dental regulatory
  requirements
• Good research skills covering healthcare topics using relevant
  information sources
• An ability to interpret sources and understand their legal and
  operational impact
• A real interest in healthcare related topics with the ability and
  willingness to become a subject matter expert on dental
  compliance
• Good IT skills, including competence in MS Word, Teams,
  PowerPoint, and Excel
• Ability to work remotely with minimum supervision and as part of a team
• Strong written and verbal skills
• Attention to detail

Desirable

• Dental practice management, dental compliance, or dental nursing experience
• Experience of using Agilio iComply
• Qualifications in risk assessment, infection control and dental radiography

Additional Information
To be considered for this role you will have previous experience in the
dental profession with a good understanding of dental compliance and
be passionate about providing exceptionally high levels of service. This
role would ideally suit a Compliance/ Practice Manager.

This is a full-time role based remotely/from home

Job type: Full-time, permanent, some out of hours work may be
required from time to time

Salary: Competitive salary and generous benefits
• Income Protection
• Life Assurance
• Enhanced pension
• Health Cash plan
• 28 days annual leave + bank holidays
• Sick pay scheme
• A range of flexible benefits available through our Agilio Flex portal

If you feel you have what it takes to join our team, we look forward to
receiving your application!

If you are interested in applying, please email your CV along with a
covering letter to central.people@agiliosoftware.com