The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

General description of the job

The IT Change Management Manager reports into the Head of IT Service Management and works with internal and vendors change managers and change implementation teams.

2. Responsibilities

• To lead the adoption and delivery of the Change Management processes (based on ITIL Service support principles) through effective coordination of change planning and implementation, problem resolution, liaising & building relationships with Business customers, IT Management, Team Leaders and IT support groups;

• To coordinate the implementation of all changes to live services as authorised by the IT Service Experience Manager after approval by the central Change Advisory Board (CAB) ensuring proper Risk Assessment, Impact Assessments and Test Plans are performed;

• To be responsible for Change Management ensuring that governance is defined and adhered in the IT service teams;
• To co-ordinate the outputs of the Change Advisory Board (CAB) and to perform the role of Change Manager with delegated authority from the IT Service Experience Manager to approve changes that do not require escalation;

• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan;
• Support and engage senior leaders;
• Drive change driven incident resolution;

• Ensure that the change implementation schedule and instructions are completely understood by the implementation resources;
• Make sure user acceptance tests are completed and all defects addressed;

• Ensure that the review of all implementation instructions as received from the CAB for technical feasibility and escalate potential implementation challenges to the CAB;
• Conducting post-implementation follow-up of failed changes to ensure lessons learnt and identifying the need for Major Incident reviews;

• The Change Manager duties will require the role to support changes that need to be deployed during out of hours (weekend and evenings);

• To provide regular reporting and metrics on the change management process;
• To provide incident reports and major incident reports;

• Define and measure success metrics (KPI / SLA / OLA) against core processes;
• The Change Manager duties will require flexibility to work outside normal hours to support with major incident and changes as required during non normal operational events;

• Acting as a Team Manager to the Change Management Team;
• Any other duty which is instructed directly by the managing directors in accordance with Article 6.2 of the employment agreement.

3. Experience and skills:

• 3rd Level Degree in IT Discipline or similar;

• 3+ years in a management/leadership role delivering service against SLAs or agreed targets;
• Good presentation skills and Communication skills;
• Good documentation skills;
• ITIL Certified v3 with experience in an ITIL environment, experience with Incident/Problem/Change management processes, experience in outsourced IT preferable, technical background in infrastructure desirable.

A signed original of the Job description was given to the EMPLOYEE on 27.08.2025

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Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.