The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Role Location: Malta

Department: Fund Administration

Employment Type: Full Time Permanent

The Role & Key Responsibilities:

The main purpose of the Shareholder Services Manager is to achieve overall client satisfaction by providing excellent customer service whilst ensuring full compliance with regulatory and fund requirements.

The Shareholder Services Manager is responsible for:

• Approving investor transaction documents and confirming that investor servicing procedures and controls are completed against specified deadlines;
• Performing AML checks and investor eligibility checks against various regulatory and fund guidelines;
• Maintaining relationships with and serving as a main point of contact to investors, investment advisors/managers, banks and other parties within the fund structure;
• Assisting in the development and implementation of departmental procedures and working closely with Senior Managers to ensure they are implemented;
• Attending and contributing to operational, client and regulatory meetings as required; and
• Managing a team of Administrators and providing regular feedback on their performance.

Skills Required:

• Minimum of 2 years work experience in a Transfer Agency environment with exposure to multiple fund structures
• At least an A ‘Level standard of education or equivalent
• Have a smart and outgoing personality with excellent Customer Service skills
• Experience managing a team with the ability to delegate and to gain the commitment amongst team members
• Has a team-oriented personality and embraces team work
• Be capable of planning, working under pressure and meeting strict deadlines.
• Have an eye for detail and the ability to handle complex matters
• Excellent command of spoken and written communication skills; and
• Proficiency in MS Office applications particularly Word, Excel and Access. (Experience on PFS – Paxus/Efront will be considered as an advantage)

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business;
• Training and development opportunities.

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.