Team Leader Superannuation (Benefits Payments, Administration)
Location: Brisbane , or Sydney, Melbourne

Description

This role will be responsible for the Benefit Payments and Administration Services to Apex’s superannuation and redundancy trust clients. This role will ensure effective service outcomes are achieved through administration processes and client interaction which aims to exceed the expectations of our clients through effective management of the team and development of individuals.

Job specification

• Oversee and manage all aspects of the benefit payment administration process, through the effective management of resources, workflows and forward planning, whilst monitoring quality and service standards in accordance with resolution timeframes and service level agreements

• Ensure team members efficiently and accurately process all entrants, exits, rollover requests, updates, transactions and reconciliations

• Participate in recruitment, selection, supervision and mentoring of direct reports and identification and encouragement of appropriate development opportunities

• Clear communication of staff expectations, work objectives, priorities and expectations including human resource policies and procedures are understood and applied appropriately

• Promote employee engagement through open and up-front communication, providing regular feedback on performance and displaying genuine care for employee well-being

• Undertake the Apex’s Performance management framework with all direct reports

• Ensure all processes are documented and implemented within the team

• Communicate effectively at all levels (including written, verbal and interpersonal skills) and influence outcomes including resolution of member conflict and escalated queries

• Conduct team meetings to ensure KPIs are met, development and training of staff, and managing resource issues

• Manage all compliance matters on behalf of the Funds administered to ensure that they meet all the statutory and legal obligations

• Manage the relationships with system providers and internal stakeholders

• Always support continuous improvement. Identify continuous improvement initiatives and contribute to business improvements. Assist individuals adapt in an ongoing change environment

• Review Quality reports for each employee to ensure quality and compliance standards are met

• Agree on training plans and further actions and development required

• Establish and maintain good working relationships with clients and external service providers

• Participate in training programs, including technical reading, to increase knowledge to provide improved support to team members and for dealings with both customers and service providers

• Ensure Incident and Complaint resolution and activities are undertaken together with adequate controls in place

• Prepare Administration Reporting for clients in conjunction with other teams

• Ensure Data integrity reports and requirements are up to date and monitored

Skills Required:

• RG146 Superannuation qualifications

• 5 years’ experience in Superannuation fund administration

• Previous experience in a similar role/ management experience

• Acurity systems knowledge and experience (preferable)

• Excellent interpersonal skills

• Well-developed PC skills e.g. Word, Excel, Outlook with speed and accuracy

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business;

• Competitive remuneration commensurate with skills and experience;

• Training and development opportunities

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please https://www.apexgroup.com/corporate-social-responsibility/

“Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.”