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Business Implementation Officer

Apex Group Ltd

Apex Group Ltd

Johannesburg, South Africa
Posted on Wednesday, July 3, 2024

Description

Role: Business Implementation Officer

Department: Onboarding Department

Reports to: Onboarding/Business Implementation Manager

Location: Johannesburg, South Africa

Purpose of the role:

As a Business Implementation Officer, you will work as part of a fast paced and growing team. You will support the team in meeting its objectives. This role requires you to maintain a strong relationship with all relevant stakeholders, internally and externally together with our services providers, ensuring market leading service to our clients.

A great opportunity to be part of a newly established team within the Client Relationship Management (CRM) department which will allow you to grow and develop your career within an award winning European Management Company. The role will allow you to establish and develop solid working relationships with clients and internal teams which you can leverage throughout your career.

Minimum Requirements:

  • 3+ years Fund onboarding experience;
  • Excellent client service skills, client focused and delivers work to an exceptionally high standard;
  • Knowledge of regulated fund structures essential with preference for Luxembourg and Irish UCITS and AIF Fund structures advantageous;
  • Thorough understanding of Management Company / AIFM structures required.
  • Project management skills essential along with ability to run simultaneous projects;
  • Proven self-starter with the ability to work independently while supporting the overall goals of the team;
  • Strong interpersonal and written communication skills, and competent in dealing with Senior project sponsors;
  • Results driven and proactive in problem solving;
  • Proven analytical thinking
  • Concern for quality
  • In-depth knowledge of Excel / Word / PowerPoint
  • Knowledge in PMO tools such as Jira/ Project/Mendex an advantage

The Role:

The Business Implementation team is responsible for managing fund events and oversees several million in assets transferring / launching into the business acting as main co-ordinator between internal Fundrock parties, external clients and legal counsel to facilitate the project management of, but not excluded to:

  • Fund launches for new and existing clients
  • Fund transitions from other administrators and custodians
  • Re-domicile events resulting in new fund launches
  • Restructures, mergers and schemes of amalgamation resulting in new funds
  • Fund closures & liquidations

You will be part of a team that actively manages the new business process and collates feedback from operations right through to sales and relationship management teams; coordinates and assists in the completion of all facets of the project including legal document review, IT set up, RMP production, pipeline / capacity management, participate in opportunity review forums, monitor project risk, navigate issues throughout the project and ensure proper escalation to senior management where needed.

The key responsibilities of the role include:

  • Co-ordinate fund launches and transitions with the internal teams, client, relationship managers and relevant additional parties.
  • The project manager is the key point of contact with the client for the duration of the project, along with the relationship manager.
  • Scope the project and critical path with client and relevant administrator.
  • Create and maintain project plans
  • Chair project meetings and document actions/updates.
  • Ensure internal teams respect the SLA on returns.
  • Actively manage the project process, including the circulation of all details to the operational teams and any third parties with the monitoring of replies via the tracker.
  • Report and escalate to senior management on any risks and critical tasks from plans that are outstanding, e.g. SLD’s, fees, legal agreements.
  • Following and enhancing procedures to ensure funds are taken on in a timely and risk-controlled fashion
  • Ensure clear communication to internal departments legal, risk, compliance finance, central administration, depositary, distribution operations etc as well as clients and external parties.
  • Coordinate initial due diligence on delegates and work with internal stake holders to ensure no risks to FRMC.
  • Participate in client pitches when required developing strong relationships with the sales team.
  • Ensure appropriate document sign off is obtained
  • Coordinate launch implementation within the FRMC teams and ensure SLAs are in place.
  • Keep up to date with regulatory change and advise internal teams accordingly if they will effect FRM