Application Support Analyst
Apex Group Ltd
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See open jobs at Apex Group Ltd.See open jobs similar to "Application Support Analyst" TA Associates.IT, Customer Service
Pune, Maharashtra, India
Posted on Jul 25, 2024
Description
Application Support Analyst – Corporate Solutions
Part of a team of Applications specialists, the role is fundamental to supporting and advancing the usage of applications for Corporate Solutions.
Role Responsibilities:
- Providing application support across a number of applications in the Apex group.
- Prioritisation and resolution of tickets related to the core line of business applications, including troubleshooting incidents and service catalogue
- Working as part of a global team to provide technical support to core line of business applications
- Liaising with business, vendors and software development team regarding application support tickets
- Supporting project related tasks, such as application upgrades.
- Supporting the patch management process, which includes bringing through change management to Test and Production environments
- Coordinate with internal auditors, audit coordinators, and other key officials to manage audits responses
Skills Required:
- Experience with various applications: funds administration, ERPs and other
- Experience supporting core line of business applications.
- Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies
- Strong general IT knowledge is required: complete fluency required with all common Office/PC applications, especially Excel
- Experience with Microsoft technologies such as IIS, SQL and .NET
- Experience with Azure desirable
- Experience of working with service desk tools such as Service Now
- Strong verbal and written communication skills and ability to present in a clear and concise manner
- Excellent time management and decision-making skills
- Strong problem solving, troubleshooting and analytical skills are essential
- Ability to work effectively both alone and as part of a team, experience with dealing with third party developers and providers
- Multi-tasking – can manage several concurrent projects/tasks and prioritise demands
- Familiarity with GDPR and data security
Qualifications:
- Batchelor Degree Level education or equivalent qualifications/work experience
- ITIL qualification is a plus
What you will get in return:
- A genuinely unique opportunity to be part of an expanding large global business
- Working with a strong and dynamic team
- Training and development opportunities
- Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly
This job is no longer accepting applications
See open jobs at Apex Group Ltd.See open jobs similar to "Application Support Analyst" TA Associates.