The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Senior Associate Registry (12 months maternity cover)
Sydney

Description

This is a 12 months fixed term role to ensure the delivery of high quality and accurate services to clients and investors by providing exceptional oversight of our offshore teams.

Job specification

• Effectively manage all investor enquiries for portfolio of funds on our top client list

• Provide outstanding verbal and written customer service

• First point of email contact for investors and financial advisors and clients

• Accurately respond to queries by email in a timely and efficient manner

• Proactively monitor queues within and ensure SLAs are met daily

• Meet quantitative & qualitative KPIs

• Assist Investor Services as required

• Assist with oversight of offshore team

• Assist Account Manager as required on the operational functions of funds / client

Skills Required:

• Experience in email customer service

• 2 years customer services experience in a Contact Centre and or Operations

• RG146 preferred

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business;

• Competitive remuneration commensurate with skills and experience;

• Training and development opportunities

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.