Manager of Client Contract Management Europe
Apex Group Ltd
The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.
That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.
Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
For our business, for clients, and for you
Team Manager – Client Contract Management, Europe (f/m/d)
Role Location : Valencia
Department : Onboarding
Employment Type : Permanent
Job Specification
- Manage the Client Contract Management Team for Europe, a team within the wider client onboarding framework
- Responsibility for drafting all client service agreements for new business that falls within the scope of the centralised client onboarding team including ensuring that fee terms and service schedules are correct
- Oversee the process and link in with all key internal stakeholders across the business
- Take ownership of more complex cases consulting with line management, internal legal, service managers, senior management and compliance where necessary
- Assist with the further role out of Apex Group MSA’s (“Master Service Agreements”)
- Manage template repositories with local business leads
- Act as an initial point of contact for escalations and queries, defer to relevant team where required
- Provide clear Management Information Reports to key stakeholders
- Build strong internal working relationships with each key department, Legal, Compliance, Risk, Operations
- Manage the internal review process and execution of service agreements across different product and service lines
- Join client calls / liaise directly with clients and the legal counsel when finalising service agreements
- Update Policies and Procedures, maintain the necessary governance framework
- Ensure correct approval is obtained for material deviations (legal, commercial, operational)
- Challenge the process, drive efficiencies and look for technological solutions to assist
Skills Required
- An individual with a legal qualification to degree level and 5 years applicable experience
- A minimum of 3 years of experience within the financial services industry
- Be comfortable / competent in dealing with fund structuring issues, legal terminology and fund services agreements
- Team / people management experience
- Excellent communication skills and a truly client servicing mind set
- Good interpersonal skills, and sense of teamwork
- Committed to self-improvement
- Ability to work autonomously and remain calm under high pressure
- Ability to deliver within agreed deadlines
- Excellent knowledge of English required, any other language is an advantage
What you will get in return
- A genuinely unique opportunity to be part of an expanding large global business
- A friendly, co-operative and supportive environment
- An opportunity to work with complete Funds’ structures and multiple forms of legal entities
- Training and development opportunities
Additional information
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.
For more information on our commitment to Corporate Social Responsibility (CSR) please visit our CSR policy.
If you are looking to take that next step in your career and are ready to work for a high performing organisation, alongside talented people who take pride in delivering great results, please submit your application (with your CV, cover letter, availability and salary expectations) to our dedicated email address: xxxxxxxxxxxxxxxxx