The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Client Associate Director (AD) – Private Clients & Family Office

Role Location: Jersey, Channel Islands

Department: Private Clients & Family Office

Employment Type: Permanent, Full time

Summary of role

The core role of an AD is to:

• Develop client relationships and ensure an excellent quality of service that is consistent and, efficient, as well as diligent ensuring all deliverables, and deadlines are met
• Actively support the Business' organic growth objectives
• Act as an authorised signatory on client committees of relevant Apex Jersey companies
• Meet or exceed key financial and non-financial targets, maximising revenues whilst retaining focus on cost efficiency
• Pro-actively contribute to initiatives to improve processes to drive operational excellence
• Implement a culture of shared knowledge and delegated responsibility within the team
• Ensure that risk management processes are embedded in day to day operations and systems used by the team, driving and exemplifying adherence to agreed policies, procedures and applicable regulation.

Job Specification

Clients

Act as Lead Relationship Director on allocated client portfolio (Your Clients)

Provide technical expertise in respect of client matters (fiduciary, governance, accounting, compliance, tax etc)

Oversee service delivery by administration staff on Your Clients, ensuring regular contact and feedback is received and documented (Client Happiness Tracker, spot surveys) and resolve service issues, where required

Ensure that recordkeeping, including bookkeeping in respect of Your Clients is in good order, accurate and up to date

Develop client relationships so that Your Clients can benefit from AJL’s service offering and the wider Apex Group (across Corporate Solutions, Fund Solutions and Financial Solutions), as appropriate) where relevant

Revenue Growth

In line with strategy and risk appetite, contribute to revenue targets for the department through organic growth, fee increases and product and service development

Work with the Apex Group Sales team to inform in respect of services offered in Jersey and identify new business opportunities

Develop relationships with other Apex Group global businesses to identify new business opportunities

Maintain and develop relationships with relevant intermediary networks to promote the Apex Group brand and identify new business opportunities

Prepare new business proposals and deliver pitches to prospective clients

Participate in RFIs being led by Apex Group on multi jurisdiction/multi pillar new business opportunities

Sign off new business files as per the New Business Policy or escalate new business opportunities to the AJL Risk Committee and/or Apex Group if there are specific risk factors which require focused attention / decision

It being noted that revenue growth must be within AJL’s risk appetite and not contrary to AJL policy(ies)

Financial Management

Manage team members capacity and utilisation and take action where required to ensure effective use of capacity and delivery of client services

Ensure that client invoices for Your Clients are approved and sent to clients within 3 weeks of the start of each calendar quarter and contribute to achieving monthly cash collection targets for the department

Address revenue recoverability issues on a client basis working closely with the AJL commercial manager

1st Line Risk Management

Keep up to date on developments and changes in the regulatory framework, in particular relevant legislative updates, industry updates, JFSC industry feedback and public statements

Ensure that line reports and team operate in accordance with the AJL policy and procedure (P&P) framework

Act as a Risk Owner for nominated risks on the AJL Risk Register

Where requested, contribute to the formulation of relevant new and revised P&Ps in conjunction with the Governance team

Ensure that the AJL 4-eyes policy is operating effectively within team

Undertake relevant technical, industry and regulatory focused training (sufficient to meet regulatory CPD requirements) and ensure that line reports do so

Ensure sound awareness in the team as to the 1st line regulatory responsibility for the prevention, identification and reporting of suspicious activities / financial crime and the systems and controls that AJL has in place to assist and support this

Ensure that breaches, incidents and complaints are reported to Compliance on a timely basis and ensure that actions arising are closed on a timely basis

Together with the relevant client manager and H-CSD, ensure that Key Risk Indicators for the department are effectively managed (including but not limited to bookkeeping and reconciliations, client entity financial statements, periodic reviews, compliance cards)

Deal with any assigned actions arising from compliance monitoring and/or internal audit on a timely basis

Identify and report any client/business related conflicts of interests as well as declaring any personal conflicts of interests to Compliance

Governance

If requested, act as a Principal Person on an Apex Jersey company as aligned to the department’s business activities and attend quarterly and ad-hoc board meetings and discharge duties and obligations in line with companies law, the regulatory framework and the AJL Corporate Governance Framework

If requested, act as a Principal Person on regulated client companies as aligned to the department’s business activities and attend board meetings and discharge duties and obligations in line with companies’ law, the regulatory framework and the Director Services Policy

Attend Special Risk Committees on request (particularly for new business opportunities escalated, CDD deficiencies and SARs)

Serve on or attend AJL committees or forums, on request

Act as a Member 1 signatory on the relevant Apex Jersey delegated authorities for the Trustee Committee and Corporate Services Committee

Act as an A signatory on the relevant Apex Jersey delegated authorities for the Client Banking and Investment Accounts

People Leadership

Line manage direct reports (if required)

Act as leader in the department to engage staff and ensure achievement of departmental objectives and targets

Foster a team culture where the Apex Group values are lived as a team and by individual team members - we care, we promote respect, we are exceptional, we drive growth

Ensure that sufficient training, mentoring, direction and support is given to team members to allow them to fulfil their roles, support them and provide progression opportunities

Personal Development

Keep up to date on developments and changes in the regulatory framework, in particular, relevant legislative updates, industry updates, JFSC industry feedback and public statements

Undertake relevant technical, industry and regulatory focused training (sufficient to meet regulatory CPD requirements)

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business
• Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly