Account Manager, Transfer Agency

Annual Salary : AUD 80,000 - 100,000

Address: 12 Shelley Street, Sydney, New South Wales, Australia, 2000

Description

This full time role is to ensures the delivery of high quality and accurate services to clients and investors by providing exceptional oversight of our offshore teams. Manage the relationship of clients to ensure effective delivery of services.

Job specification

• Provide the quality assurance on all applications, redemptions, switches and transfers from the offshore team

• Review and release periodic, quarterly, distributions and exit statements to investors and clients within SLA’s

• Reviewing, clearing and signing off bank reconciliations

• Review pending and settled reports and distributing to clients

• Manage the compliance requirements for clients including completing incident reports, implementing remediation and working with internal and external compliance stakeholders on key compliance requirements

• Manage Calastone transactions including daily reconciliations and issue resolution

• Understanding and maintaining Fee Rebate schedules

• Executing the Fee Rebate transactions at month end and submitting to clients for review.

• Contribute to client management reporting and attend client servicing meetings when required

• Ensure the quality of services provided to clients meet their expectations

• Work closely with key internal stakeholders on client management and delivery

• Proactively address and work to problem solve client queries

• Other ad hoc duties as required

Skills Required:

• 2 years fund services experience;

• 2 years’ experience in various systems; including HiTrust, Paxus, Pega and Chorus

• Finance Degree

• Commercial experience in working with clients in a delivery service model;

• Exposure to offshoring models would be highly advantageous;

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business;

• Competitive remuneration commensurate with skills and experience;

• Training and development opportunities

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/