The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Senior Application Support Analyst

Role Location:

Department: Information Technology

Employment Type: Permanent

The Role & Key Responsibilities:

You will be working within our Transfer Agency Product Technology team to provide 2nd & 3rd line support on the applications and ancillary systems used to deliver the Product.

The role will involve working with stakeholders, scrum masters, other technology departments and team leaders within an Agile model to deliver project work.

• Answer service requests & incidents within agreed SLAs
• Deliver project work assigned to you within the DevOps board
• Prioritization of daily tasks based on users’ needs
• Work with the Scrum Master to break down project work and schedule it into the appropriate sprint
• Take part in all Agile ceremonies.
• Be a subject matter expert on the applications you support, their environment and integrations and provide guidance to business users
• Participate in the preparation and provision of audit evidence.
• Vendor management and communication
• Perform user training
• Write guides and produce documentation
• Maintain standard operating procedures and solution guides.
• Any other duties in the scope of the role that the company requires.
• Collaborate with teammates from across the Group

Skills Required:

• Knowledge of ITIL desirable
• Knowledge of Agile delivery methodologies desirable
• 3 - 5 years’ experience in a support role
• Knowledge of databases and SQL desirable
• Knowledge of MS Windows server desirable
• Financial knowledge a plus, especially Transfer Agency / Registry, AML, Fund Administration or Accounting
• Knowledge of Purefunds, Mantra, TCube, Paxus or Efront would be advantageous
• Uncompromising level of personal integrity
• Good analytical and problem-solving skills
• Motivated and driven

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business
• A positive and dynamic work environment
• On the job training
• Possibility for advancement
• Competitive salary and additional benefits
• Full time role

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.