FundRock is a Pan-European leading independent UCITS management company and AIFM (Alternative Investment Fund Manager). Our clients are established blue-chip companies and leaders in their domestic market.
We invest in our people, enabling you to develop your skills and build on your experience.
If you like the idea of working for an ambitious and growing company, as part of a multicultural team, we are the place for you.

Client Services Manager

Department: CRM Department – Client Service Manager (CSM)

Reports to: Manager – Client Service Management team

Location: Valencia

Purpose of the role:

FundRock Management Company S.A. (“FRMC”) is a leading independent third party Fund Management Company; part of the Apex Group, providing management company services primarily to Luxembourg, Ireland and UK domiciled collective investment schemes in accordance with the respective regulations. FRMC provides substance through solid risk management, oversight, compliance, as well as through the comprehensive knowledge of its strong team. The firm’s multinational team speaks over 20 languages and is well placed to support asset managers across borders with local market insight and global connectivity. Due to the expansion of the company, we have an opportunity for a Client Service Manager (CSM) to join our team.

As a Client Service Manager you will work as part of a fast paced and growing team. You will support the team in meeting its objectives. This role requires you to maintain a strong relationship with all relevant stakeholders, internally and externally together with our services providers, ensuring market-leading service to our clients.

A great opportunity to be part of a function which will allow you to grow and develop your career within an award winning European Management Company. The role will allow you to establish and develop solid working relationships with clients and internal teams, which you can leverage throughout your career.

Minimum Requirements:

• Preferably 3+ years Fund experience;
• Knowledge of UCITS and AIF Fund structures, and knowledge of Lux & Irish legal structures;
• Understanding of Management Company / AIFM structures:
• Excellent time management skills essential along with ability to run simultaneous projects;
• Proven self-starter with the ability to work independently while supporting the overall goals of the team;
• Strong interpersonal and written communication skills, and competent in dealing with senior project sponsors;
• Results driven and proactive in problem solving;
• Excellent client service skills, client focused and delivers work to an exceptionally high standard;
• Proven analytical thinking
• Concern for quality
• In-depth knowledge of Excel / Word / PowerPoint

The Role:

The CSM team today works closely with the following groups coordinating client activity, from supporting onboarding new clients, preparing Management Company reports, liaising with the regulators on regular reporting etc. A wide and varied role that interacts with the following departments and teams as well as external vendors and service providers.

• Business Implementation
• Client Relationship Management
• Business Development
• AML/MLRO
• Depository Oversight
• Transfer Agency Oversight
• Fund Administration Oversight
• Legal
• Regulatory Compliance
• Alternative Investments
• Investment Management Oversight
• Distribution Oversight
• Risk and Compliance

The key responsibilities of the role include:

• Coordinate client queries internally and with delegates
• Manage client communication, both in a BAU and non-BAU environment
• Actively manage certain projects, including the circulation of all details to the operational teams and any third parties with the monitoring of replies via the tracker.
• Ownership of reporting related to central bank reporting or client related reporting
• Updating and maintaining internal reporting systems
• Continuous review and preparation of ManCo reports

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.