The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Tasks:

The Team Leader of Account Opening in Sofia is responsible for overseeing and managing the account opening process, ensuring operational efficiency, regulatory compliance, and an excellent customer experience.

Team leadership and management
Ø Lead, mentor and manage the account opening team in Sofia to ensure high performance and accountability;
Process oversight and optimization
Ø Oversee the end-to-end account opening process to ensure efficiency and accuracy;
Ø Identify areas for improvement and implement solutions to streamline workflow.;
Ø Ensure timely resolution of account opening issues in Sofia team.
Customer experience
Ø Enhance the account opening process to provide a positive customer experience;
Ø Address customer inquiries or concerns related to account opening promptly and professionally.
Collaboration and stakeholder management
Ø Work closely with AOT Luxembourg, RM, Compliance, IT, COT and other departments to ensure alignment on account opening requirements and
Reporting and analysis
Ø Monitor key performance metrics for the account opening process and prepare regular reports for Head of Account Opening
Day-to-day management
Ø Monitor and improve the accuracy of client master data from the account opening perspective.
Ø Act as approver/reviewer for Sofia team members' day-to-day work.
Further tasks might be assigned according to the business requirements.

Position Requirements:

Educational Level / Working Experience:

• University Degree - Bachelor (or above) in Economics, Finance or Law.

• Working experience: min. 5 years of experience in the relevant sector

Technical Capabilities:

• Analytical skills & interpretation of data

• Plan and lead projects to completion

• Communicating skills

• Problem solving attitude

• Customer-centric approach

• Attention to detail and organizational skills

• Collaboration and stakeholder management

Language skills incl. level (fluent, intermediate, basic, advantageous)

• English: fluent

• German: advantageous

• French: advantageous

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business;

• Competitive remuneration commensurate with skills and experience;

• Training and development opportunities.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.