The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Role purpose

The role of Application Support Analyst will be part of the group function. As an Application Support Analyst, you will be the primary contact for supporting, maintaining, and configuring core line business and supporting applications. This is a technical engineering role that also involve functional knowledge for the applications in scope. The successful applicant will be responsible for tasks such as maintenance, investigating, prioritizing, and resolving service desk tickets related to various application incidents and requests. As well coordinating and deploying new releases and and upgrades.

Role Responsibilities:

• Working as a part of a global team to provide application support across several applications in APEX Group.
• Prioritization and resolution of tickets related to the core line business applications including troubleshooting incidents and responding to service requests as per the service catalogue.
• Engaged with regular application updates, maintenance, and enhancements as per the application lifecycle management process.
• Troubleshoot and resolve issues from the application backend (App and Web servers) and frontend as well.
• Define new services when required and perform regular updates of the service catalogue.
• Liaising with business vendors, development, DBA, QA and other teams regarding incidents, requests, and project related tasks/items.
• Provide input and support to project related tasks such as new application implementations, new application upgrades and releases.
• Follow the IT change management process when performing any changes in both PROD and NON-PROD environments.
• Develop and provide effective dashboards and regular reports to support leadership and project teams.
• Offer new ideas and act as subject matter expert (SME) for the applications/software products in scope.
• Create and maintain sufficient technical documentation and knowledge base, and standard operating procedures (SOP`s).
• Provide response and deliverables related to audit and compliance requests.

Skills Required:

• Excellent IT skills with the ability to learn new systems and processes with ease.
• Experience with fund administration and finance applications.
• Experience in supporting enterprise and core line business applications.
• Experience working with IT service management system (ITSM) such as Service Now.
• Experience working as a part of a team.
• Excellent attention to detail, prioritisation, and organisation skills.
• Hands-n experience with supporting server-client applications.
• Hands-on experience with Microsoft technologies such as SQL, IIS, .NET etc.
• Hands-on experience with SQL job monitoring and maintenance.
• Experience with MS Azure.
• Understanding of the software maintenance and development life cycle.
• Experience with agile frameworks such as SAFe.
• Knowledge and experience in supporting SaaS applications and platforms.
• A flexible approach and the ability to engage well with Apex business teams.
• Excellent communication and stakeholder management skills and ability to build strong working relationships.
• Excellent time management and decision-making skills.
• Strong problem solving, troubleshooting and analytical skills are essential.
• Ability to work effectively both alone and as part of a team, experience with dealing with 3rd party support and development teams.
• Multi-tasking – can manage several concurrent projects/tasks and prioritise demands.
• Excellent interpersonal, oral, and written communications skills. Friendly and patient manner in dealing with users seeking support.
• Familiarity with GDPR and data security
• Possibility to work on shifts to support stakeholders and applications that are operating in diverse regions and time zones (US, UK, Europe)

Qualifications:

• Batchelor Degree Level education or equivalent qualifications/work experience
• ITIL qualification is a plus.

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business.
• Working with a strong and dynamic team
• Training and development opportunities
• Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly.

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made based on skills, qualifications, and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society, and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.