The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

About Apex

Apex Group Ltd., established in Bermuda in 2003, is a global financial services provider. With over 90 offices in 48 countries worldwide and more than 13,000 employees, Apex Group delivers an expansive range of services to asset managers, financial institutions, private clients and family offices. The Group has continually improved and evolved its capabilities to offer a single-source solution through establishing the broadest range of services in the industry; including fund services, digital onboarding and bank accounts, depositary, custody, super ManCo services, corporate services including HR and Payroll and a pioneering ESG Ratings and Advisory solution. Apex Group’s purpose is to be more than just a financial services provider and is committed to driving positive change to address three core areas; the Environment and Climate Change, Women’s Empowerment and Economic Independence, Education and Social Mobility.

Life at Apex isn't just about the work you do, it's about embracing the culture and loving what you do. Every employee plays a part in making Apex who we are today and the more that we grow, the more important that becomes. Whatever your career path or specialism Apex ensures it rewards loyal and dedicated employees. The international nature of our business and global network of offices means that there are opportunities to broaden your life experiences and take both short-term and permanent relocation options.

Job Specification

• Report to Global Head of Infrastructure
• Ensure that the LAN/WAN is capable of providing required services by supporting the network infrastructure through the use of troubleshooting and problem resolution in a production environment
• Provide daily operational support for LAN/WAN networks including, but not limited to the following:
  • Firewalls (Cisco, Palo Alto, Azure)
  • VPN’s, 3rd parties, internal, external
  • Routers and Switches (Cisco, Meraki)
  • Telephony (Avaya)
  • Azure and AWS Networking
  • Wi-Fi (Meraki)
  • CCTV (Meraki)
• Perform pre-installation site surveys, project planning, equipment replacement, and post installation support
• Plan installs and supports hardware and software upgrades
• Perform advanced troubleshooting to identify, resolve, and provide root cause analysis of network related issues
• Perform diagnostic utilities to identify and isolate problems encountered on different mediums and network protocols
• Gather latency statistics and find specific network bottlenecks, evaluate problems and implement fix actions through device reconfiguration or replacement depending on the circumstances
• Support a large complex data and voice network infrastructure by using network monitoring and management tools
• Participate in and respond to system and network incidents
• Perform system and network analysis by using well defined toolsets for proactive monitoring, troubleshooting and incident response (packet capture, application performance management, syslog, NetFlow etc)
• Provide technical support leadership on problem calls
• Minimal travel as required to support troubleshooting and fixing network issues
• Produce and maintain network documentation
• Create or update technical documentation for network installations or changes to existing installations.
• Maintain accurate inventory records of the firm's network hardware and software
• Any other duties in the scope of the role that the company requires

Skills Required

• Excellent communication and organization skills
• Ability to diagnose, troubleshoot & solve networking faults efficiently
• Self-motivated & capable of working on own initiative as well as part of a team
• Commitment to developing Networking skills
• Cisco, Meraki, Palo Alto, Azure, AWS, VPN, Network Management, Firewall, Management, LAN, WAN, TCP/IP, Networking, Technical Support, VOIP and Wireless skills are desirable
• A bachelor's degree in information technology, networking or any other related field
• Certification in networking
• Ample experience working as a Network Engineer

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.