The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you.

Position: Client Service Officer - EDB Sofia

LOCATION: Sofia

EMPLOYMENT TYPE: Full Time Permanent

Working Conditions:

This role requires a full 5-day in-office working week, promoting a collaborative and engaging workplace atmosphere.

Job Description

Do you have experience of managing client relationships, the services they subscribe to, ensuring service excellence, and are you looking for a new opportunity in Sofia? Apex Group is seeking a flexible, full-time Client Service Officer, this role would report to a team leader in Sofia and ultimately to the Head of CSM Luxembourg. The role comes with the opportunity to work in an attractive salary and benefits package.

EDB, part of the APEX Group, is currently looking to add further bench strength and support within our Client Service Management team.

As a Client Service Officer, you will own a portfolio of clients with responsibility for ensuring delivery of best-in-class service and strive to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization. As a CSM you must develop an excellent understanding of the client’s primary business, the products and services they receive from EDB and collaborate with other EDB and Apex Group key stakeholders to ensure we provide a seamless client experience. You will also inspire change through innovation and transformation, modernizing the client experience whilst executing against the bank strategy.

General description of the job

• Maintain strong relationships with clients, ensuring their needs are met and
• expectations exceeded.
• Coordinate onboarding of new clients and ensure smooth transitions.
• Analyze client feedback and implement service improvements.
• Collaborate with internal departments (e.g. Onboarding, Finance, Depositary,

Custody etc.) to resolve client issues.

• Monitor team performance and implement strategies for continuous
• Work collaboratively with key stakeholders, internally/externally, to effectively resolve client issues/escalations.

• Analyse and interpret client data to identify trends, collaborating with other

members of the Client Service team and broader Apex Group client facing units.

• Ensure timely and accurate documentation of client interactions and service
• Oversee the preparation of client reports, presentations, and service reviews.
• Maintain compliance with internal policies and external regulations.

This list is not exhaustive as the role can change over time, depending on changes in clientele and the bank’s goal’s and aspirations.

Skills / Experience

• Proficient in English business language skills, both written and oral
• 2+ years of experience in client service or account management
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office Suite, and reporting tools.
• Excellent organizational and multitasking abilities.

If you’re looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with an excellent salary and benefits package. As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs.

Don't hesitate to please get in touch with our Apex Group's team today to apply and register your interest for this full-time Client Service Officer position in Sofia. We're looking forward to meeting you.

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business;
• Competitive remuneration commensurate with skills and experience;
• Training and development opportunities

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please https://www.apexgroup.com/corporate-social-responsibility/

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.