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Senior Technical Writer



Marketing & Communications, IT
Posted on Thursday, June 27, 2024

Senior Technical Writer

Senior Technical Writer


Full Time

Appfire builds next-generation enterprise collaboration solutions to liberate teams from silos and make work flow. By extending and enhancing what’s possible on platforms like Atlassian, Microsoft, Monday.com, Salesforce and more, Appfire enables companies to increase value from the many platforms they’ve invested in. Appfire empowers today’s knowledge workers to plan and deliver their best work. Appfire’s portfolio of top-selling apps serves more than 20,000 customers – including 55% of the Fortune 500. As a product-led company, Appfire identifies gaps in industries serving knowledge workers and then builds solutions that drive productivity and efficiency.

Appfire continues to grow exponentially, with teams spanning 20+ countries. We are financially strong, profitable since inception, continuously meeting or exceeding revenue targets, and we invest heavily in strengthening the foundation of our organization. Being philanthropic is integral to operating our business, so we donate 1% of employee time, product, profit, and equity as part of our Pledge 1% commitment.

Come join our team!

Job Purpose and Overview

Appfire is looking for a Senior Technical Writer. In this critical role, you will be responsible for researching, authoring, curating, updating, and testing technical documentation and content for one or more Appfire products in a collaborative team setting.

What You Will Do

  • Produce quality, relevant documentation, including conceptual overviews, user/administrative guides, use cases, recipes, best practices, APIs, reference material, instructional videos, and release notes.
  • Produce, Review, and Publish HOW-TO and Troubleshooting articles for several Appfire Product Knowledge Bases.
  • Create content for business users, casual users, administrators, developers and for external Appfire customers.
  • Collaborate effectively with teams across the company, such as Support & Sustaining Teams, Product Management Teams, Release Management Teams, Developers, QA, Professional Services and Sales Engineering. Translate verbal and written technical requirements from these stakeholders into documentation.
  • Assist engineers, UX designers, and others in drafting user-facing content.
  • Work effectively with colleagues around the globe across multiple business units and departments.
  • Produce output in multiple formats, Web Content, PDFs, Word Documents, and HTML.
  • Independently and efficiently acquire deep, comprehensive expertise in specified areas of the product and an excellent working knowledge of the entire product line.
  • Test the procedures that are being documented.
  • Learn and follow department procedures for writing, editing, and publishing documentation.
  • Participate in Team's Daily Stand-up meetings and Agile Ceremonies.

What We Would Like to See

  • 8+ years’ experience managing software documentation.
  • 4+ years’ experience writing software documentation in an Agile environment.
  • Bachelor's Degree in Technical Writing or a Technical Degree (B.E/Tech/ M.C.A) with strong inclination towards technical writing.
  • Strong commitment to Technical Writing as a career, with experience in professional organizations.
  • Knowledge and experience with industry-standard tools for content creation, management, and publishing, including XML editors, content management systems, and video production tools.
  • Experience with Confluence and its administrative activities (such as reports, macros, content publishing).
  • Familiarity with the concepts and practice of structured writing, single-sourcing, and minimalist writing.
  • Impeccable written and verbal skills in English.
  • Experience documenting APIs, SDKs, and other development-driven sources. Sound investigative skills, with the ability to understand the audience's needs and provide the information most important to them.
  • Experience documenting APIs and SaaS products.
  • Excellent interpersonal skills.
  • Pragmatic and bring a relaxed, enthusiastic attitude while dealing with ambiguity in any discipline.
  • Ability to work independently with minimal guidance in a fast-paced environment. Excellent time management, prioritization, collaboration, and organizational skills, particularly the ability to effectively manage multiple projects to multiple deadlines simultaneously.
  • Creativity, initiative and acute attention to detail.
  • Ability to prepare and conduct interviews (to ask questions and learn from the answers provided by Technical Subject Matter Experts).
  • Experience working with the Atlassian product suite (JIRA, Confluence).
  • Familiarity with Agile Process.

What We Offer:

  • Every Appfire employee is eligible for company equity
  • 25 paid days off, regardless of years of experience
  • Private healthcare
  • Sofia public transport card
  • Multisport card
  • Development opportunities via our learning and development platform: Appfire University


Req ID: 596

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