Sr. Director, IT Infrastructure

Location: This is a remote position open to candidates based in US, preference for Eastern and Central Time Zone

Reports to: Chief Technology Officer

Who We Are

At Aptarro, we believe the best work happens when people feel valued, supported, and empowered to thrive! Our culture is grounded in our A.R.R.O.W core values, which guide everything we do and keep us moving forward – together.

✔Agile Mindset – We adapt and pivot with purpose.

✔ Relentless Resourcefulness – We find solutions, no matter the challenge.

✔ Raise Your Hand – We step up, own it, and contribute.

✔ Only What Matters – We simplify and focus on what drives impact.

✔ We Do Hard Things Together – We solve tough problems as a team.

We help healthcare providers get paid accurately and on time—without getting stuck in the complexity of billing, coding, and compliance. Our Revenue Cycle Management (RCM) solutions reduce denials, ensure compliance, and integrate seamlessly with EHRs, practice management, and hospital information systems—so providers can focus on what matters most: patient care.

We help our customers make right easy—every day.

What You’ll Do

Reporting to the CTO, the Chief Technology Officer, the Senior Director of IT will be responsible for shaping and executing the company's IT strategy, ensuring that all systems, applications, security, and technologies align with business goals. This role involves overseeing the entire IT department, leading digital transformation initiatives, and implementing efficient scaling solutions. It is critical for driving operational excellence and empowering innovation for business success.

In this role, you will:

• IT Strategy & Leadership: Develop and implement a comprehensive IT strategy aligned with the company’s goals and growth plans.
• Technology Infrastructure: Lead the design, implementation, and maintenance of scalable and secure infrastructure, including cloud systems, data storage, and networking solutions.
• In depth knowledge of the Azure Cloud environment including Kubernetes and the ability to scale solutions efficiently and effectively.
• Team Development: Build, mentor, and manage a high-performing IT team to support company operations and ensure smooth technological execution across departments.
• Help desk/Tech Support SLA’s and Metrics. Implement processes/practices/workflows to improve customer satisfaction of committed ticket turnaround times.
• Cybersecurity: Establish and oversee a robust cybersecurity framework to protect company data, intellectual property, and customer information.
• Digital Transformation: Identify and lead initiatives for the implementation of new technologies, automating processes, and integrating systems to drive efficiency.
• Collaboration & Stakeholder Management: Work closely with other departments (OPS, engineering, finance, HR, etc.) to ensure IT supports their needs while enhancing collaboration and productivity.
• Vendor Management: Manage relationships with external vendors and service providers to ensure effective implementation and maintenance of tools, services, and software.
• Budgeting & Cost Optimization: Develop and manage the IT budget, ensuring cost-effective solutions that balance performance and scalability with fiscal responsibility.
• Disaster Recovery & Business Continuity: Design and implement disaster recovery and business continuity plans to mitigate potential risks to business operations.
• Compliance & Governance: Ensure IT policies, procedures, and systems comply with industry regulations, standards, and best practices.

What You’ll Bring

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
• 15+ years of experience in IT leadership roles, with a proven track record in scaling technology in a company with many acquisitions in a fast-growing environment.
• Extensive experience in Data Center consolidation, post acquisitions.
• Strong understanding of Azure cloud infrastructure and DevOps practices a must.
• Experience in cybersecurity, data privacy, and managing compliance with relevant regulations (SOC, HIPAA, PCI, etc.).
• Excellent leadership, communication, and collaboration skills, with the ability to work cross-functionally and influence at all levels.
• Experience in digital transformation and automation is highly desirable.
• Problem-solving mindset with the ability to make strategic decisions in a fast-paced environment.

This role is ideal for a strategic IT leader with a passion for driving innovation and a hands-on approach to problem-solving. If you’re ready to lead and transform an IT team into a cutting-edge tech team at a mature PE owned firm, applications are welcomed!

Equal Employment Opportunity:

Aptarro is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state or local protected class. class.