Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.
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About the role
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GENERAL JOB SUMMARY
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Our company provides very comprehensive ERP, PLM, Financial, WMS, and EDI systems for the Fashion Industry. We are looking for a detailed orients individual that has experience in the onboarding of new Retail Trading partner EDI. You will be responsible for setting up, training, and communicating with our clients on our EDI translation software, to give them the ability to dynamically transact business electronically with their Customers and vendors
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PRINCIPAL DUTIES AND RESPONSIBILITIES
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Become an expert in our EDI translation software and the areas of the application that are affected by EDI transactions
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Configure communications and test connectivity with VANs to ensure our software can pick up and send EDI transactions
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Learn how to utilize Trading partner portals (SPS Commerce, CommerceHub, DSCO, Vendor Central,) in order to be able to complete testing processes required by retailers.
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Gather requirements from clients and their trading partners they wish to conduct business with
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Train clients on the software
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Conduct thorough testing of our software and how it communicates with its Customers and Vendors from A to Z to ensure our clients can get approval from their customers and vendors to go live on our software
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Manage timelines and customer expectations for new trading partner projects
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Create quotes for new trading partner setups
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Communicate with internal teams and clients on the status of their projects
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6. JOB SPECIFICATIONS
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Education(Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science)
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RequiredPreferred Degree/Certification
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☒☐ Bachelor’s degree
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☐☒ Master’s degree
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Work Experience
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3+ year of experience on EDI implementation
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Skills and Abilities
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Must understand the basic segments of an EDI document and the common use of that segment
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Experience in setting up connections to VAN’s (Value added Networks), such as Open Text, Inovis, Intertrade
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Experience in working with EDI translation Software
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Experienced in looking at EDI data in its raw form
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Experience in the setup of new EDI trading partnerships with Retailers like Amazon, Zappos, Macys, Nordstrom, Hudson Bay, etc.
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Experience with Open Text online Catalog, Inovis Catalog, or Intertrade Catalog
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Must have a minimum of 5 years experience in working with the following EDI transaction sets, 832, 850, 856, 997, 810, and 860 EDI documents.
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Experience in Warehouse/Distribution center integrations utilizing 940, 945, 943, 944 transaction sets a +
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Experience with EDI testing portals like SPS-Commerce, DSCO, Commerce-HUB, Amazon Vendor Central
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Experience in Electronic communication protocols such as FTP and SFTP
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Ability to communicate clearly with clients
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The ability to write clear and detailed emails to customers
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Great organizational skills
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Great follow up skills
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If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.
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Learn from our differences. Celebrate our diversity. Grow and succeed together.
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Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
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“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy
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<!-- FOR BRANDING SPECIFIC TRACKING SCRIPTS -->\n\n\n\n\n <footer class="footer defaults">\n
<script> window.jobDescriptionConfig = {"socialShare":true,"job":{"slug":"3308","category":[],"full_location":"Madurai, India","short_location":"Madurai, India","language":"en-us","languages":["en-us"],"client_code":"aptean","req_id":"3308","title":"Senior Customer Support Consultant","description":"Overview<br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong>Job Title: Senior Engineer, Development</strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong>Location: Madurai</strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean. </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong>About the role</strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><table style=\\"border-collapse: collapse;\\"><tbody><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><p style=\\"margin: 6.0pt 0in 6.0pt 0in;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><span style=\\"color: black;\\">GENERAL JOB SUMMARY </span></strong></span></p></td></tr><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; color: black; font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Our company provides very comprehensive ERP, PLM, Financial, WMS, and EDI systems for the Fashion Industry. We are looking for a detailed orients individual that has experience in the onboarding of new Retail Trading partner EDI. You will be responsible for setting up, training, and communicating with our clients on our EDI translation software, to give them the ability to dynamically transact business electronically with their Customers and vendors</span></p></td></tr></tbody></table><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"> </p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"> </span></p><table style=\\"border-collapse: collapse;\\"><tbody><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><p style=\\"margin: 6.0pt 0in 6.0pt 0in;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><span style=\\"color: black;\\">PRINCIPAL DUTIES AND RESPONSIBILITIES </span></strong></span></p></td></tr><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><ul><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Become an expert in our EDI translation software and the areas of the application that are affected by EDI transactions</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Configure communications and test connectivity with VANs to ensure our software can pick up and send EDI transactions</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Learn how to utilize Trading partner portals (SPS Commerce, CommerceHub, DSCO, Vendor Central,) in order to be able to complete testing processes required by retailers.</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Gather requirements from clients and their trading partners they wish to conduct business with</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Train clients on the software</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Conduct thorough testing of our software and how it communicates with its Customers and Vendors from A to Z to ensure our clients can get approval from their customers and vendors to go live on our software</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Manage timelines and customer expectations for new trading partner projects</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Create quotes for new trading partner setups </span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Communicate with internal teams and clients on the status of their projects</span></li></ul></td></tr></tbody></table><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><table style=\\"border-collapse: collapse;\\"><tbody><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><p style=\\"margin: 6.0pt 0in 6.0pt 0in;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><span style=\\"color: black;\\">6. JOB SPECIFICATIONS </span></strong></span></p></td></tr><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><span style=\\"color: #1e2321;\\">Education</span></strong> <strong><span style=\\"color: #1e2321;\\">(Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science)</span></strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><span style=\\"color: #1e2321;\\">Required</span></strong><span style=\\"color: #1e2321;\\"> <strong>Preferred Degree/Certification</strong></span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><span style=\\"color: #1e2321;\\"> </span><span style=\\"color: #1e2321;\\">☒</span><span style=\\"color: #1e2321;\\"> </span><span style=\\"color: #1e2321;\\">☐</span><span style=\\"color: #1e2321;\\"> Bachelor’s degree</span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><span style=\\"color: #1e2321;\\"> </span><span style=\\"color: #1e2321;\\">☐</span><span style=\\"color: #1e2321;\\"> </span><span style=\\"color: #1e2321;\\">☒</span><span style=\\"color: #1e2321;\\"> Master’s degree</span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><span style=\\"color: #1e2321;\\"> </span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva; color: #1e2321;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><u><span style=\\"color: #1e2321;\\">Work Experience</span></u></strong><span style=\\"color: #1e2321;\\"> </span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva; color: #1e2321;\\">3+ year of experience on EDI implementation </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><u><span style=\\"color: #1e2321;\\">Skills and Abilities</span></u></strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva; color: #333333; border: 1pt none windowtext; padding: 0in;\\"> </span></p><ul style=\\"margin-top: 0in;\\"><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Must understand the basic segments of an EDI document and the common use of that segment </span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience in setting up connections to VAN’s (Value added Networks), such as Open Text, Inovis, Intertrade</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience in working with EDI translation Software</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experienced in looking at EDI data in its raw form</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience in the setup of new EDI trading partnerships with Retailers like Amazon, Zappos, Macys, Nordstrom, Hudson Bay, etc.</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience with Open Text online Catalog, Inovis Catalog, or Intertrade Catalog</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Must have a minimum of 5 years experience in working with the following EDI transaction sets, 832, 850, 856, 997, 810, and 860 EDI documents.</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience in Warehouse/Distribution center integrations utilizing 940, 945, 943, 944 transaction sets a +</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience with EDI testing portals like SPS-Commerce, DSCO, Commerce-HUB, Amazon Vendor Central</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience in Electronic communication protocols such as FTP and SFTP</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Ability to communicate clearly with clients </span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">The ability to write clear and detailed emails to customers</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Great organizational skills</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Great follow up skills</span></li></ul></td></tr></tbody></table><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; color: #333333; font-family: verdana, geneva;\\">If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Learn from our differences. Celebrate our diversity. Grow and succeed together.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; color: #333333; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"> </span></p>","location_name":"Madurai India","street_address":"TCE Excellence Building","city":"Madurai","state":"Tamil Nadu","country":"India","country_code":"IN","postal_code":"625015","location_type":"LAT_LNG","latitude":10.8535,"longitude":78.7718,"additional_locations":[],"tags1":["Employee Regular Full Time"],"tags2":["APAC"],"tags3":["Experienced Professional"],"tags4":["Onsite"],"department":"","benefits":[],"employment_type":"FULL_TIME","hiring_organization":"Aptean","posted_date":"2023-08-04T06:41:00+0000","apply_url":"https://asiapac-aptean.icims.com/jobs/3308/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"icims":{"revision_int":3,"uuid":"4025ec1a-9671-4815-9884-1755b2a97a0c","primary_posted_site_object":{"datePosted":"2023-08-04T06:41:00+0000","site":"asiapac-aptean","siteId":"624e7517-b109-4c4d-b32c-52896b9fa8b4","tenantId":"11957","siteType":"ATTRACT"},"date_updated":"2023-08-29T11:52:56Z","config_keys":{"portal.id":"75779","ccc.attract.portal.url":"https://careers.aptean.com","icims.external.xml.feeds":"icims.indeed.xml.enabled,icims.resume-library.xml.enabled,icims.direct-employers.xml.enabled,icims.monster.xml.enabled,icims.adzuna.xml.enabled,icims.careerbuilder.xml.enabled,icims.ziprecruiter.xml.enabled,icims.craigslist.xml.enabled,icims.itjobscafe.xml.enabled,icims.recruitnet.xml.enabled,icims.upward.xml.enabled,icims.jobbio.xml.enabled,icims.propellum.xml.enabled,icims.snagajob.xml.enabled,icims.inhersight.xml.enabled,icims.pallet-labs.xml.enabled,icims.qkly.xml.enabled,icims.cv-library.xml.enabled,icims.linkedin.xml.enabled,icims.zippia.xml.enabled,icims.puck.xml.enabled","jobposting.external.company.url":"https://www.aptean.com","jobposting.external.company.name":"Aptean","icims.config.web.indeed.easy.apply":"0"},"jps_is_public":true},"elasticsearch":{"es_created":false},"ats_job_hash":"9ad9492abaa2b0243ffeba28ec79e359","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/138772806868312774"},"import_id":"065b2e47-c1a1-466e-9b23-8bf8a9901395","redirectOnApply":true,"questionservice":{"id":"28106312"},"import_source":"ImporterService","client_code":"aptean"},"update_date":"2023-08-29T13:03:14+0000","create_date":"2023-08-04T06:42:12+0000"},"jobFormatted":{"categories":"","location":"Madurai, India","title":"Senior Customer Support Consultant","seo_title":["undefined","Madurai%2C+India","Senior+Customer+Support+Consultant"],"description":"Overview<br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong>Job Title: Senior Engineer, Development</strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong>Location: Madurai</strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean. </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong>About the role</strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><table style=\\"border-collapse: collapse;\\"><tbody><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><p style=\\"margin: 6.0pt 0in 6.0pt 0in;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><span style=\\"color: black;\\">GENERAL JOB SUMMARY </span></strong></span></p></td></tr><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; color: black; font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Our company provides very comprehensive ERP, PLM, Financial, WMS, and EDI systems for the Fashion Industry. We are looking for a detailed orients individual that has experience in the onboarding of new Retail Trading partner EDI. You will be responsible for setting up, training, and communicating with our clients on our EDI translation software, to give them the ability to dynamically transact business electronically with their Customers and vendors</span></p></td></tr></tbody></table><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"> </p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"> </span></p><table style=\\"border-collapse: collapse;\\"><tbody><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><p style=\\"margin: 6.0pt 0in 6.0pt 0in;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><span style=\\"color: black;\\">PRINCIPAL DUTIES AND RESPONSIBILITIES </span></strong></span></p></td></tr><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><ul><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Become an expert in our EDI translation software and the areas of the application that are affected by EDI transactions</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Configure communications and test connectivity with VANs to ensure our software can pick up and send EDI transactions</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Learn how to utilize Trading partner portals (SPS Commerce, CommerceHub, DSCO, Vendor Central,) in order to be able to complete testing processes required by retailers.</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Gather requirements from clients and their trading partners they wish to conduct business with</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Train clients on the software</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Conduct thorough testing of our software and how it communicates with its Customers and Vendors from A to Z to ensure our clients can get approval from their customers and vendors to go live on our software</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Manage timelines and customer expectations for new trading partner projects</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Create quotes for new trading partner setups </span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Communicate with internal teams and clients on the status of their projects</span></li></ul></td></tr></tbody></table><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><table style=\\"border-collapse: collapse;\\"><tbody><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><p style=\\"margin: 6.0pt 0in 6.0pt 0in;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><span style=\\"color: black;\\">6. JOB SPECIFICATIONS </span></strong></span></p></td></tr><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><span style=\\"color: #1e2321;\\">Education</span></strong> <strong><span style=\\"color: #1e2321;\\">(Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science)</span></strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><span style=\\"color: #1e2321;\\">Required</span></strong><span style=\\"color: #1e2321;\\"> <strong>Preferred Degree/Certification</strong></span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><span style=\\"color: #1e2321;\\"> </span><span style=\\"color: #1e2321;\\">☒</span><span style=\\"color: #1e2321;\\"> </span><span style=\\"color: #1e2321;\\">☐</span><span style=\\"color: #1e2321;\\"> Bachelor’s degree</span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><span style=\\"color: #1e2321;\\"> </span><span style=\\"color: #1e2321;\\">☐</span><span style=\\"color: #1e2321;\\"> </span><span style=\\"color: #1e2321;\\">☒</span><span style=\\"color: #1e2321;\\"> Master’s degree</span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><span style=\\"color: #1e2321;\\"> </span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva; color: #1e2321;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><u><span style=\\"color: #1e2321;\\">Work Experience</span></u></strong><span style=\\"color: #1e2321;\\"> </span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva; color: #1e2321;\\">3+ year of experience on EDI implementation </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><u><span style=\\"color: #1e2321;\\">Skills and Abilities</span></u></strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva; color: #333333; border: 1pt none windowtext; padding: 0in;\\"> </span></p><ul style=\\"margin-top: 0in;\\"><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Must understand the basic segments of an EDI document and the common use of that segment </span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience in setting up connections to VAN’s (Value added Networks), such as Open Text, Inovis, Intertrade</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience in working with EDI translation Software</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experienced in looking at EDI data in its raw form</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience in the setup of new EDI trading partnerships with Retailers like Amazon, Zappos, Macys, Nordstrom, Hudson Bay, etc.</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience with Open Text online Catalog, Inovis Catalog, or Intertrade Catalog</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Must have a minimum of 5 years experience in working with the following EDI transaction sets, 832, 850, 856, 997, 810, and 860 EDI documents.</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience in Warehouse/Distribution center integrations utilizing 940, 945, 943, 944 transaction sets a +</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience with EDI testing portals like SPS-Commerce, DSCO, Commerce-HUB, Amazon Vendor Central</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience in Electronic communication protocols such as FTP and SFTP</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Ability to communicate clearly with clients </span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">The ability to write clear and detailed emails to customers</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Great organizational skills</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Great follow up skills</span></li></ul></td></tr></tbody></table><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; color: #333333; font-family: verdana, geneva;\\">If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Learn from our differences. Celebrate our diversity. Grow and succeed together.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; color: #333333; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"> </span></p>","clientName":"Aptean","locations":"Madurai, India"},"jdSettings":{"options":{"metadata":{"options":{"enabled":false,"data":[]},"categories":{"enabled":true},"locations":{"enabled":true},"req_id":{"enabled":true},"placement":"top"},"video":{"enabled":false,"placement":"above_description"},"displayFields":{"fieldOrder":["country","categories","req_id","tags1"],"fields":[{"item":"req_id","token":"JOB_DESCRIPTION.REQ_ID","ariaLabel":"JOB_DESCRIPTION.REQ_ID_ARIA_LABEL"},{"item":"country","token":"JOB_DESCRIPTION.COUNTRY","ariaLabel":"JOB_DESCRIPTION.COUNTRY_ARIA_LABEL","fieldType":"country"},{"item":"categories","token":"JOB_DESCRIPTION.CATEGORIES","ariaLabel":"JOB_DESCRIPTION.CATEGORIES_ARIA_LABEL","objectArrayKey":"name"},{"item":"tags1","token":"JOB_DESCRIPTION.TAGS1","ariaLabel":"JOB_DESCRIPTION.TAGS1_ARIA_LABEL"}]}}},"sectionOrder":["description"],"getReferredEnabled":false,"addThisDisabled":true,"externalTrackifEnabled":false,"jibeTrackifEnabled":false,"brandName":"","globalSearchEnabled":false,"jobLangData":[],"referrals":{"enabled":false,"recruit":false},"seoMetaData":{"clientName":"Aptean","data":{"slug":"3308","category":[],"full_location":"Madurai, India","short_location":"Madurai, India","language":"en-us","languages":["en-us"],"client_code":"aptean","req_id":"3308","title":"Senior Customer Support Consultant","description":"Overview<br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong>Job Title: Senior Engineer, Development</strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong>Location: Madurai</strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean. </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong>About the role</strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><table style=\\"border-collapse: collapse;\\"><tbody><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><p style=\\"margin: 6.0pt 0in 6.0pt 0in;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><span style=\\"color: black;\\">GENERAL JOB SUMMARY </span></strong></span></p></td></tr><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; color: black; font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Our company provides very comprehensive ERP, PLM, Financial, WMS, and EDI systems for the Fashion Industry. We are looking for a detailed orients individual that has experience in the onboarding of new Retail Trading partner EDI. You will be responsible for setting up, training, and communicating with our clients on our EDI translation software, to give them the ability to dynamically transact business electronically with their Customers and vendors</span></p></td></tr></tbody></table><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"> </p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"> </span></p><table style=\\"border-collapse: collapse;\\"><tbody><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><p style=\\"margin: 6.0pt 0in 6.0pt 0in;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><span style=\\"color: black;\\">PRINCIPAL DUTIES AND RESPONSIBILITIES </span></strong></span></p></td></tr><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><ul><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Become an expert in our EDI translation software and the areas of the application that are affected by EDI transactions</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Configure communications and test connectivity with VANs to ensure our software can pick up and send EDI transactions</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Learn how to utilize Trading partner portals (SPS Commerce, CommerceHub, DSCO, Vendor Central,) in order to be able to complete testing processes required by retailers.</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Gather requirements from clients and their trading partners they wish to conduct business with</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Train clients on the software</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Conduct thorough testing of our software and how it communicates with its Customers and Vendors from A to Z to ensure our clients can get approval from their customers and vendors to go live on our software</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Manage timelines and customer expectations for new trading partner projects</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Create quotes for new trading partner setups </span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Communicate with internal teams and clients on the status of their projects</span></li></ul></td></tr></tbody></table><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><table style=\\"border-collapse: collapse;\\"><tbody><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><p style=\\"margin: 6.0pt 0in 6.0pt 0in;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><span style=\\"color: black;\\">6. JOB SPECIFICATIONS </span></strong></span></p></td></tr><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><span style=\\"color: #1e2321;\\">Education</span></strong> <strong><span style=\\"color: #1e2321;\\">(Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science)</span></strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><span style=\\"color: #1e2321;\\">Required</span></strong><span style=\\"color: #1e2321;\\"> <strong>Preferred Degree/Certification</strong></span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><span style=\\"color: #1e2321;\\"> </span><span style=\\"color: #1e2321;\\">☒</span><span style=\\"color: #1e2321;\\"> </span><span style=\\"color: #1e2321;\\">☐</span><span style=\\"color: #1e2321;\\"> Bachelor’s degree</span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><span style=\\"color: #1e2321;\\"> </span><span style=\\"color: #1e2321;\\">☐</span><span style=\\"color: #1e2321;\\"> </span><span style=\\"color: #1e2321;\\">☒</span><span style=\\"color: #1e2321;\\"> Master’s degree</span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><span style=\\"color: #1e2321;\\"> </span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva; color: #1e2321;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><u><span style=\\"color: #1e2321;\\">Work Experience</span></u></strong><span style=\\"color: #1e2321;\\"> </span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva; color: #1e2321;\\">3+ year of experience on EDI implementation </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><u><span style=\\"color: #1e2321;\\">Skills and Abilities</span></u></strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva; color: #333333; border: 1pt none windowtext; padding: 0in;\\"> </span></p><ul style=\\"margin-top: 0in;\\"><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Must understand the basic segments of an EDI document and the common use of that segment </span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience in setting up connections to VAN’s (Value added Networks), such as Open Text, Inovis, Intertrade</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience in working with EDI translation Software</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experienced in looking at EDI data in its raw form</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience in the setup of new EDI trading partnerships with Retailers like Amazon, Zappos, Macys, Nordstrom, Hudson Bay, etc.</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience with Open Text online Catalog, Inovis Catalog, or Intertrade Catalog</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Must have a minimum of 5 years experience in working with the following EDI transaction sets, 832, 850, 856, 997, 810, and 860 EDI documents.</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience in Warehouse/Distribution center integrations utilizing 940, 945, 943, 944 transaction sets a +</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience with EDI testing portals like SPS-Commerce, DSCO, Commerce-HUB, Amazon Vendor Central</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience in Electronic communication protocols such as FTP and SFTP</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Ability to communicate clearly with clients </span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">The ability to write clear and detailed emails to customers</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Great organizational skills</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Great follow up skills</span></li></ul></td></tr></tbody></table><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; color: #333333; font-family: verdana, geneva;\\">If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Learn from our differences. Celebrate our diversity. Grow and succeed together.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; color: #333333; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"> </span></p>","location_name":"Madurai India","street_address":"TCE Excellence Building","city":"Madurai","state":"Tamil Nadu","country":"India","country_code":"IN","postal_code":"625015","location_type":"LAT_LNG","latitude":10.8535,"longitude":78.7718,"additional_locations":[],"tags1":["Employee Regular Full Time"],"tags2":["APAC"],"tags3":["Experienced Professional"],"tags4":["Onsite"],"department":"","benefits":[],"employment_type":"FULL_TIME","hiring_organization":"Aptean","posted_date":"2023-08-04T06:41:00+0000","apply_url":"https://asiapac-aptean.icims.com/jobs/3308/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"icims":{"revision_int":3,"uuid":"4025ec1a-9671-4815-9884-1755b2a97a0c","primary_posted_site_object":{"datePosted":"2023-08-04T06:41:00+0000","site":"asiapac-aptean","siteId":"624e7517-b109-4c4d-b32c-52896b9fa8b4","tenantId":"11957","siteType":"ATTRACT"},"date_updated":"2023-08-29T11:52:56Z","config_keys":{"portal.id":"75779","ccc.attract.portal.url":"https://careers.aptean.com","icims.external.xml.feeds":"icims.indeed.xml.enabled,icims.resume-library.xml.enabled,icims.direct-employers.xml.enabled,icims.monster.xml.enabled,icims.adzuna.xml.enabled,icims.careerbuilder.xml.enabled,icims.ziprecruiter.xml.enabled,icims.craigslist.xml.enabled,icims.itjobscafe.xml.enabled,icims.recruitnet.xml.enabled,icims.upward.xml.enabled,icims.jobbio.xml.enabled,icims.propellum.xml.enabled,icims.snagajob.xml.enabled,icims.inhersight.xml.enabled,icims.pallet-labs.xml.enabled,icims.qkly.xml.enabled,icims.cv-library.xml.enabled,icims.linkedin.xml.enabled,icims.zippia.xml.enabled,icims.puck.xml.enabled","jobposting.external.company.url":"https://www.aptean.com","jobposting.external.company.name":"Aptean","icims.config.web.indeed.easy.apply":"0"},"jps_is_public":true},"elasticsearch":{"es_created":false},"ats_job_hash":"9ad9492abaa2b0243ffeba28ec79e359","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/138772806868312774"},"import_id":"065b2e47-c1a1-466e-9b23-8bf8a9901395","redirectOnApply":true,"questionservice":{"id":"28106312"},"import_source":"ImporterService","client_code":"aptean"},"update_date":"2023-08-29T13:03:14+0000","create_date":"2023-08-04T06:42:12+0000"},"formattedData":{"categories":"","location":"Madurai, India","title":"Senior Customer Support Consultant","seo_title":["undefined","Madurai%2C+India","Senior+Customer+Support+Consultant"],"description":"Overview<br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong>Job Title: Senior Engineer, Development</strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong>Location: Madurai</strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean. </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong>About the role</strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><table style=\\"border-collapse: collapse;\\"><tbody><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><p style=\\"margin: 6.0pt 0in 6.0pt 0in;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><span style=\\"color: black;\\">GENERAL JOB SUMMARY </span></strong></span></p></td></tr><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; color: black; font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Our company provides very comprehensive ERP, PLM, Financial, WMS, and EDI systems for the Fashion Industry. We are looking for a detailed orients individual that has experience in the onboarding of new Retail Trading partner EDI. You will be responsible for setting up, training, and communicating with our clients on our EDI translation software, to give them the ability to dynamically transact business electronically with their Customers and vendors</span></p></td></tr></tbody></table><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"> </p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"> </span></p><table style=\\"border-collapse: collapse;\\"><tbody><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><p style=\\"margin: 6.0pt 0in 6.0pt 0in;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><span style=\\"color: black;\\">PRINCIPAL DUTIES AND RESPONSIBILITIES </span></strong></span></p></td></tr><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><ul><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Become an expert in our EDI translation software and the areas of the application that are affected by EDI transactions</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Configure communications and test connectivity with VANs to ensure our software can pick up and send EDI transactions</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Learn how to utilize Trading partner portals (SPS Commerce, CommerceHub, DSCO, Vendor Central,) in order to be able to complete testing processes required by retailers.</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Gather requirements from clients and their trading partners they wish to conduct business with</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Train clients on the software</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Conduct thorough testing of our software and how it communicates with its Customers and Vendors from A to Z to ensure our clients can get approval from their customers and vendors to go live on our software</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Manage timelines and customer expectations for new trading partner projects</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Create quotes for new trading partner setups </span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Communicate with internal teams and clients on the status of their projects</span></li></ul></td></tr></tbody></table><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><table style=\\"border-collapse: collapse;\\"><tbody><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><p style=\\"margin: 6.0pt 0in 6.0pt 0in;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><span style=\\"color: black;\\">6. JOB SPECIFICATIONS </span></strong></span></p></td></tr><tr><td style=\\"width: 492.75pt; border: solid windowtext 1.0pt; border-top: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"657\\"><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><span style=\\"color: #1e2321;\\">Education</span></strong> <strong><span style=\\"color: #1e2321;\\">(Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science)</span></strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><span style=\\"color: #1e2321;\\">Required</span></strong><span style=\\"color: #1e2321;\\"> <strong>Preferred Degree/Certification</strong></span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><span style=\\"color: #1e2321;\\"> </span><span style=\\"color: #1e2321;\\">☒</span><span style=\\"color: #1e2321;\\"> </span><span style=\\"color: #1e2321;\\">☐</span><span style=\\"color: #1e2321;\\"> Bachelor’s degree</span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><span style=\\"color: #1e2321;\\"> </span><span style=\\"color: #1e2321;\\">☐</span><span style=\\"color: #1e2321;\\"> </span><span style=\\"color: #1e2321;\\">☒</span><span style=\\"color: #1e2321;\\"> Master’s degree</span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><span style=\\"color: #1e2321;\\"> </span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva; color: #1e2321;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><u><span style=\\"color: #1e2321;\\">Work Experience</span></u></strong><span style=\\"color: #1e2321;\\"> </span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva; color: #1e2321;\\">3+ year of experience on EDI implementation </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong><u><span style=\\"color: #1e2321;\\">Skills and Abilities</span></u></strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva; color: #333333; border: 1pt none windowtext; padding: 0in;\\"> </span></p><ul style=\\"margin-top: 0in;\\"><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Must understand the basic segments of an EDI document and the common use of that segment </span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience in setting up connections to VAN’s (Value added Networks), such as Open Text, Inovis, Intertrade</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience in working with EDI translation Software</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experienced in looking at EDI data in its raw form</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience in the setup of new EDI trading partnerships with Retailers like Amazon, Zappos, Macys, Nordstrom, Hudson Bay, etc.</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience with Open Text online Catalog, Inovis Catalog, or Intertrade Catalog</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Must have a minimum of 5 years experience in working with the following EDI transaction sets, 832, 850, 856, 997, 810, and 860 EDI documents.</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience in Warehouse/Distribution center integrations utilizing 940, 945, 943, 944 transaction sets a +</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience with EDI testing portals like SPS-Commerce, DSCO, Commerce-HUB, Amazon Vendor Central</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Experience in Electronic communication protocols such as FTP and SFTP</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Ability to communicate clearly with clients </span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">The ability to write clear and detailed emails to customers</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Great organizational skills</span></li><li><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\">Great follow up skills</span></li></ul></td></tr></tbody></table><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva; font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; color: #333333; font-family: verdana, geneva;\\">If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Learn from our differences. Celebrate our diversity. Grow and succeed together.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; color: #333333; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"> </span></p>","clientName":"Aptean","locations":"Madurai, India"}},"isNoIndex":false,"preloginConfiguration":null,"contextSettings":{"contextDefinitions":[{"name":"search","displayName":"Search | Aptean Careers","metadata":{"title":"Search | Aptean Careers"}},{"name":"emea","displayName":"EMEA | Aptean Careers","metadata":{"title":"EMEA | Aptean Careers"},"search":{"tags2":"EMEA"}},{"name":"apac","displayName":"APAC | Aptean Careers","metadata":{"title":"APAC | Aptean Careers"},"search":{"tags2":"APAC"}},{"name":"na","displayName":"NA | Aptean Careers","metadata":{"title":"NA | Aptean Careers"},"search":{"tags2":"NA"}}],"currentClient":"aptean"},"similarJobsEnabled":false,"login":{},"inhouseAlertsEnabled":false,"addressFormat":"short"}; </script>\n<script> window.jobDescriptionTemplates = {\n sectionTop: "<!-- FOR BRANDING ELEMENTS TO BE PLACED ABOVE JOB DESCRIPTION BODY -->",\n sectionBottom: "<!-- FOR BRANDING ELEMENTS TO BE PLACED BELOW JOB DESCRIPTION BODY -->",\n additionalButton: "<!-- additional button on JD page -->",\n getReferred: "<a href=\\"undefined\\" class=\\"get-referred cta-button\\">\\n <span class=\\"fa fa-users\\" aria-hidden=\\"true\\"></span>\\n Get Referred\\n</a>",\n rightRailMedia: "",\n};\n</script>\n\n <script src="https://app.jibecdn.com/prod/descriptions/1.1.39/polyfills-es5.js" nomodule=""></script>\n <script src="https://app.jibecdn.com/prod/descriptions/1.1.39/polyfills.js"></script>\n <script src="https://app.jibecdn.com/prod/descriptions/1.1.39/scripts.js"></script>\n <script src="https://app.jibecdn.com/prod/descriptions/1.1.39/main.js"></script>\n\n\n\n <script src="https://app.jibecdn.com/prod/social-share/0.0.20/runtime.js"></script>\n <script src="https://app.jibecdn.com/prod/social-share/0.0.20/polyfills.js"></script>\n <script src="https://app.jibecdn.com/prod/social-share/0.0.20/polyfills-es5.js" nomodule=""></script>\n <script src="https://app.jibecdn.com/prod/social-share/0.0.20/vendor.js"></script>\n <script src="https://app.jibecdn.com/prod/social-share/0.0.20/main.js"></script>\n\n\n\n\n\n\n\n\n<script data-cookieconsent="statistics">\n
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Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.
About the role
GENERAL JOB SUMMARY
Our company provides very comprehensive ERP, PLM, Financial, WMS, and EDI systems for the Fashion Industry. We are looking for a detailed orients individual that has experience in the onboarding of new Retail Trading partner EDI. You will be responsible for setting up, training, and communicating with our clients on our EDI translation software, to give them the ability to dynamically transact business electronically with their Customers and vendors
PRINCIPAL DUTIES AND RESPONSIBILITIES
Become an expert in our EDI translation software and the areas of the application that are affected by EDI transactions
Configure communications and test connectivity with VANs to ensure our software can pick up and send EDI transactions
Learn how to utilize Trading partner portals (SPS Commerce, CommerceHub, DSCO, Vendor Central,) in order to be able to complete testing processes required by retailers.
Gather requirements from clients and their trading partners they wish to conduct business with
Train clients on the software
Conduct thorough testing of our software and how it communicates with its Customers and Vendors from A to Z to ensure our clients can get approval from their customers and vendors to go live on our software
Manage timelines and customer expectations for new trading partner projects
Create quotes for new trading partner setups
Communicate with internal teams and clients on the status of their projects
6. JOB SPECIFICATIONS
Education(Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science)
RequiredPreferred Degree/Certification
☒☐ Bachelor’s degree
☐☒ Master’s degree
Work Experience
3+ year of experience on EDI implementation
Skills and Abilities
Must understand the basic segments of an EDI document and the common use of that segment
Experience in setting up connections to VAN’s (Value added Networks), such as Open Text, Inovis, Intertrade
Experience in working with EDI translation Software
Experienced in looking at EDI data in its raw form
Experience in the setup of new EDI trading partnerships with Retailers like Amazon, Zappos, Macys, Nordstrom, Hudson Bay, etc.
Experience with Open Text online Catalog, Inovis Catalog, or Intertrade Catalog
Must have a minimum of 5 years experience in working with the following EDI transaction sets, 832, 850, 856, 997, 810, and 860 EDI documents.
Experience in Warehouse/Distribution center integrations utilizing 940, 945, 943, 944 transaction sets a +
Experience with EDI testing portals like SPS-Commerce, DSCO, Commerce-HUB, Amazon Vendor Central
Experience in Electronic communication protocols such as FTP and SFTP
Ability to communicate clearly with clients
The ability to write clear and detailed emails to customers
Great organizational skills
Great follow up skills
If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.
Learn from our differences. Celebrate our diversity. Grow and succeed together.
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy
Cookies are used on this site to assist in continually improving the candidate experience and all the interaction data we store of our visitors is anonymous. Learn more about your rights on our Privacy Policy page.
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