Senior Customer Support Consultant



Job Description


Job Title: Senior Engineer, Development

Location: Madurai


Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.


About the role





Our company provides very comprehensive ERP, PLM, Financial, WMS, and EDI systems for the Fashion Industry. We are looking for a detailed orients individual that has experience in the onboarding of new Retail Trading partner EDI. You will be responsible for setting up, training, and communicating with our clients on our EDI translation software, to give them the ability to dynamically transact business electronically with their Customers and vendors





  • Become an expert in our EDI translation software and the areas of the application that are affected by EDI transactions
  • Configure communications and test connectivity with VANs to ensure our software can pick up and send EDI transactions
  • Learn how to utilize Trading partner portals (SPS Commerce, CommerceHub, DSCO, Vendor Central,)  in order to be able to complete testing processes required by retailers.
  • Gather requirements from clients and their trading partners they wish to conduct business with
  • Train clients on the software
  • Conduct thorough testing of our software and how it communicates with its Customers and Vendors from A to Z to ensure our clients can get approval from their customers and vendors to go live on our software
  • Manage timelines and customer expectations for new trading partner projects
  • Create quotes for new trading partner setups  
  • Communicate with internal teams and clients on the status of their projects



Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science)

Required     Preferred          Degree/Certification

                                  Bachelor’s degree

                                  Master’s degree



Work Experience 

3+ year of experience on EDI implementation


Skills and Abilities


  • Must understand the basic segments of an EDI document and the common use of that segment  
  • Experience in setting up connections to VAN’s (Value added Networks), such as Open Text, Inovis, Intertrade
  • Experience in working with EDI translation Software
  • Experienced in looking at EDI data in its raw form
  • Experience in the setup of new EDI trading partnerships with Retailers like Amazon, Zappos, Macys, Nordstrom, Hudson Bay, etc.
  • Experience with Open Text online Catalog, Inovis Catalog, or Intertrade Catalog
  • Must have a minimum of 5 years experience in working with the following EDI transaction sets, 832, 850, 856, 997, 810, and 860 EDI documents.
  • Experience in Warehouse/Distribution center integrations utilizing 940, 945, 943, 944 transaction sets a +
  • Experience with EDI testing portals like SPS-Commerce, DSCO, Commerce-HUB, Amazon Vendor Central
  • Experience in Electronic communication protocols such as FTP and SFTP
  • Ability to communicate clearly with clients  
  • The ability to write clear and detailed emails to customers
  • Great organizational skills
  • Great follow up skills




If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.

Learn from our differences. Celebrate our diversity. Grow and succeed together.


Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.


“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy



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