Job Title: Associate Manager, Professional Services
\n
Location: Remote, US
\n
\n
Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 1,700 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.
\n
\n
\n
About the role
\n
Provide application consulting and training to Aptean customers. Participate as a member of the implementation team to deploy new projects. Consult with customers in the configuration and usage of application modules; research and resolves problems and issues during implementation. Manage customer expectations and foster positive business relationships with all customers. Coach and Mentor your team of Consultants in their development in areas of Product Knowledge, and Consulting Skills.
\n
\n
Requires interface with customers and other team members.
\n
You will also:
\n
\n\n
\nConsulting Services\n
\n\n
Provide consulting services to customers based on Professional Services delivery methodology and procedures; services engagements may include implementation consulting, upgrade consulting, training, testing, and/or process improvement consulting.
\n
Effectively work on multiple projects simultaneously.
\n
Work collaboratively with project manager and direct project team to deliver projects on time, on budget, on schedule.
\n
Submit time and expenses punctually each week.
\n
Maintain a professional appearance when onsite with customers.
\n
May be required to design solutions and prepare design specifications.
\n
Work with customers and Account Management team to uncover opportunities for additional products and services.
\n
May be required to estimate activities for future work.
\n\n
Product
\n\n
Observe trends and recommend improvements to product design, documentation or implementation and create necessary enhancement requests.
\n
Work with R&D and product line team to expedite incident resolution and ensure seamless service delivery to customers.
\n
Determine when issues need to be escalated.
\n
Act as application expert for escalations.
\n
Recommend escalations for approval by Management.
\n\n
Knowledge Management
\n\n
Expand expertise within the product.
\n
Attend training sessions offered and use self-study tools; assist with peer training as needed.
\n
Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer incidents as quickly and effectively as possible.
\n\n
Communication
\n\n
Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.
\n
Ensure a professional communication manner when in-person or on the phone at all times.
\n\n
Mentoring & Training
\n\n
Act as a coach and mentor for more junior personnel.
\n
Recommend and develop training sessions for knowledge sharing within the team.
\n
Facilitate problem solving and collaboration
\n
Identify where the team members may require additional education and training to effectively participate on the team
\n
Provide guidance to the team based on management direction
\n
Establish and execute on structured mentorship programs for new hires, achieving new hire ramp-up productivity targets.
\n\n\n
\n\n
Additional Duties
\n\n
Participates in system and release testing and QA as needed.
\n
Recommend improvements in Professional Services policies and procedures.
\n
Additional duties as assigned by management.
\n\n\n
\n
About you
\n
Bachelor’s degree required. Depending on focus of role, experience can range from 3-5 years. Experience working with multiple stakeholders in problem-solving environment preferred.
\n
\n
You must also have:
\n
Working knowledge of the Aptean application and demonstrates proficiency in key areas of the application.
\n
\n
Understanding of the industry and business environment served by the application.
\n
Basic understanding of relational database concepts and architecture.
\n
Excellent time management and organizational skills.
\n
Excellent verbal and written communication skills.
\n
Strong analytical problem solving and decision making skills.
\n
Ability to work efficiently and independently and do whatever it takes to get the job done.
\n
Ability to handle difficult or sensitive situations with diplomacy and tact.
\n
Track record in providing outstanding customer service.
\n
Ability to travel to customer sites as required.
\n
Achieve utilization targets
\n
Attend company/department meetings
\n
Travel to client locations within Canada and the U.S.
\n
\n
\n
If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.
\n
Learn from our differences. Celebrate our diversity. Grow and succeed together.
\n
\n
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
\n
\n
“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy
\n
\n
\n\n
\n\n
\n
\n\n \n\n \n\n \n \n\n \n
<!-- FOR BRANDING SPECIFIC TRACKING SCRIPTS -->\n\n\n\n\n <footer class="footer defaults">\n
<script> window.jobDescriptionConfig = {"socialShare":true,"job":{"slug":"3390","category":[],"full_location":"United States","short_location":"United States","language":"en-us","languages":["en-us"],"client_code":"aptean","req_id":"3390","title":"Associate Manager, PS","description":"<strong>Overview</strong><br><br><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\">Job Title: Associate Manager, Professional Services</span></strong></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\">Location: Remote, US</span></strong></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\"> </span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 1,700 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean. </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\">About the role</span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">Provide application consulting and training to Aptean customers. Participate as a member of the implementation team to deploy new projects. Consult with customers in the configuration and usage of application modules; research and resolves problems and issues during implementation. Manage customer expectations and foster positive business relationships with all customers. Coach and Mentor your team of Consultants in their development in areas of Product Knowledge, and Consulting Skills.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">Requires interface with customers and other team members.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">You will also: </span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\"> </span></strong></p><ol style=\\"margin-top: 0in;\\"><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><strong><span style=\\"font-size: 10.0pt;\\"> </span></strong><span style=\\"font-size: 10.0pt;\\">Consulting Services</span></li><ol style=\\"margin-top: 0in;\\"><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Provide consulting services to customers based on Professional Services delivery methodology and procedures; services engagements may include implementation consulting, upgrade consulting, training, testing, and/or process improvement consulting.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Effectively work on multiple projects simultaneously.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Work collaboratively with project manager and direct project team to deliver projects on time, on budget, on schedule.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Submit time and expenses punctually each week.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Maintain a professional appearance when onsite with customers.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">May be required to design solutions and prepare design specifications.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Work with customers and Account Management team to uncover opportunities for additional products and services.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">May be required to estimate activities for future work.</span></li></ol><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Verdana',sans-serif;\\">Product</span></li><ol style=\\"margin-top: 0in;\\"><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Observe trends and recommend improvements to product design, documentation or implementation and create necessary enhancement requests.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Work with R&D and product line team to expedite incident resolution and ensure seamless service delivery to customers.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Determine when issues need to be escalated.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Act as application expert for escalations.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Recommend escalations for approval by Management.</span></li></ol><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Knowledge Management</span></li><ol style=\\"margin-top: 0in;\\"><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Expand expertise within the product.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Attend training sessions offered and use self-study tools; assist with peer training as needed.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer incidents as quickly and effectively as possible.</span></li></ol><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Communication</span></li><ol style=\\"margin-top: 0in;\\"><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.</span></li><li><span style=\\"font-size: 10.0pt;\\">Ensure a professional communication manner when in-person or on the phone at all times.</span></li></ol><li><span style=\\"font-size: 10.0pt;\\">Mentoring & Training</span></li><ol style=\\"margin-top: 0in;\\"><li><span style=\\"font-size: 10.0pt;\\">Act as a coach and mentor for more junior personnel.</span></li><li><span style=\\"font-size: 10.0pt;\\">Recommend and develop training sessions for knowledge sharing within the team.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Facilitate problem solving and collaboration</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Identify where the team members may require additional education and training to effectively participate on the team</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Provide guidance to the team based on management direction</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Establish and execute on structured mentorship programs for new hires, achieving new hire ramp-up productivity targets. </span></li></ol></ol><p style=\\"margin-left: 1.0in;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><ol style=\\"margin-top: 0in;\\"><li><span style=\\"font-size: 10.0pt;\\">Additional Duties</span></li><ol style=\\"margin-top: 0in;\\"><li><span style=\\"font-size: 10.0pt;\\">Participates in system and release testing and QA as needed.</span></li><li><span style=\\"font-size: 10.0pt;\\">Recommend improvements in Professional Services policies and procedures.</span></li><li><span style=\\"font-size: 10.0pt;\\">Additional duties as assigned by management.</span></li></ol></ol><p style=\\"margin-left: .25in;\\"><strong><span style=\\"font-size: 10.0pt;\\"> </span></strong></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\">About you</span></strong></p><p style=\\"margin: 3.0pt 0in 3.0pt 0in;\\"><span style=\\"font-size: 10.0pt;\\">Bachelor’s degree required. Depending on focus of role, experience can range from 3-5 years. Experience working with multiple stakeholders in problem-solving environment preferred.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; color: black;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; color: black;\\">You must also have:</span></p><ul><li><span style=\\"font-size: 10.0pt; color: black;\\">Working knowledge of the Aptean application and demonstrates proficiency in key areas of the application. </span></li></ul><ul style=\\"margin-top: 0in;\\"><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Understanding of the industry and business environment served by the application.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Basic understanding of relational database concepts and architecture.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Excellent time management and organizational skills.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Excellent verbal and written communication skills.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Strong analytical problem solving and decision making skills.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Ability to work efficiently and independently and do whatever it takes to get the job done.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Ability to handle difficult or sensitive situations with diplomacy and tact.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Track record in providing outstanding customer service.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Ability to travel to customer sites as required.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Achieve utilization targets</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Attend company/department meetings</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Travel to client locations within Canada and the U.S.</span></li></ul><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\"> </span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; color: #333333;\\">If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">Learn from our differences. Celebrate our diversity. Grow and succeed together.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Proxima Nova';\\"> </span></p>","location_name":"Remote USA","country":"United States","country_code":"US","location_type":"LAT_LNG","latitude":39.76,"longitude":-98.5,"additional_locations":[],"tags1":["Employee Regular Full Time"],"tags2":["NA"],"tags3":["Experienced Professional"],"tags4":["Remote"],"department":"","benefits":[],"employment_type":"FULL_TIME","hiring_organization":"Aptean","posted_date":"2023-08-09T20:18:00+0000","apply_url":"https://americas-aptean.icims.com/jobs/3390/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"icims":{"revision_int":1,"uuid":"16aaa0a1-bd72-4b53-aac0-5d0aebe5770c","primary_posted_site_object":{"datePosted":"2023-08-09T20:18:00+0000","site":"americas-aptean","siteId":"41ba12b4-6a7d-4ab9-bcb6-4c6466b9a2b0","tenantId":"11957","siteType":"ATTRACT"},"date_updated":"2023-08-09T20:18:17Z","config_keys":{"portal.id":"17","ccc.attract.portal.url":"https://careers.aptean.com","icims.external.xml.feeds":"icims.appcast.xml.enabled,icims.bayard.xml.enabled,icims.facebook.xml.enabled,icims.indeed.xml.enabled,icims.glassdoor.xml.enabled,icims.resume-library.xml.enabled,icims.direct-employers.xml.enabled,icims.monster.xml.enabled,icims.adzuna.xml.enabled,icims.careerbuilder.xml.enabled,icims.ziprecruiter.xml.enabled,icims.craigslist.xml.enabled,icims.itjobscafe.xml.enabled,icims.recruitnet.xml.enabled","jobposting.external.company.url":"https://www.aptean.com","jobposting.external.company.name":"Aptean","icims.config.web.indeed.easy.apply":"0"},"jps_is_public":true},"elasticsearch":{"es_created":false},"ats_job_hash":"c6d0c0e4e2291e240abc1052cbc2feb4","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/93130844798886598"},"import_id":"03e49b2d-0f26-4d04-9341-ee8eca1d0b21","redirectOnApply":true,"questionservice":{"id":"28172031"},"import_source":"ImporterService","client_code":"aptean"},"update_date":"2023-08-09T23:17:51+0000","create_date":"2023-08-09T20:19:11+0000"},"jobFormatted":{"categories":"","location":"United States","title":"Associate Manager, PS","seo_title":["undefined","United+States","Associate+Manager%2C+PS"],"description":"<strong>Overview</strong><br><br><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\">Job Title: Associate Manager, Professional Services</span></strong></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\">Location: Remote, US</span></strong></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\"> </span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 1,700 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean. </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\">About the role</span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">Provide application consulting and training to Aptean customers. Participate as a member of the implementation team to deploy new projects. Consult with customers in the configuration and usage of application modules; research and resolves problems and issues during implementation. Manage customer expectations and foster positive business relationships with all customers. Coach and Mentor your team of Consultants in their development in areas of Product Knowledge, and Consulting Skills.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">Requires interface with customers and other team members.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">You will also: </span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\"> </span></strong></p><ol style=\\"margin-top: 0in;\\"><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><strong><span style=\\"font-size: 10.0pt;\\"> </span></strong><span style=\\"font-size: 10.0pt;\\">Consulting Services</span></li><ol style=\\"margin-top: 0in;\\"><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Provide consulting services to customers based on Professional Services delivery methodology and procedures; services engagements may include implementation consulting, upgrade consulting, training, testing, and/or process improvement consulting.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Effectively work on multiple projects simultaneously.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Work collaboratively with project manager and direct project team to deliver projects on time, on budget, on schedule.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Submit time and expenses punctually each week.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Maintain a professional appearance when onsite with customers.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">May be required to design solutions and prepare design specifications.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Work with customers and Account Management team to uncover opportunities for additional products and services.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">May be required to estimate activities for future work.</span></li></ol><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Verdana',sans-serif;\\">Product</span></li><ol style=\\"margin-top: 0in;\\"><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Observe trends and recommend improvements to product design, documentation or implementation and create necessary enhancement requests.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Work with R&D and product line team to expedite incident resolution and ensure seamless service delivery to customers.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Determine when issues need to be escalated.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Act as application expert for escalations.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Recommend escalations for approval by Management.</span></li></ol><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Knowledge Management</span></li><ol style=\\"margin-top: 0in;\\"><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Expand expertise within the product.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Attend training sessions offered and use self-study tools; assist with peer training as needed.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer incidents as quickly and effectively as possible.</span></li></ol><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Communication</span></li><ol style=\\"margin-top: 0in;\\"><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.</span></li><li><span style=\\"font-size: 10.0pt;\\">Ensure a professional communication manner when in-person or on the phone at all times.</span></li></ol><li><span style=\\"font-size: 10.0pt;\\">Mentoring & Training</span></li><ol style=\\"margin-top: 0in;\\"><li><span style=\\"font-size: 10.0pt;\\">Act as a coach and mentor for more junior personnel.</span></li><li><span style=\\"font-size: 10.0pt;\\">Recommend and develop training sessions for knowledge sharing within the team.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Facilitate problem solving and collaboration</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Identify where the team members may require additional education and training to effectively participate on the team</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Provide guidance to the team based on management direction</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Establish and execute on structured mentorship programs for new hires, achieving new hire ramp-up productivity targets. </span></li></ol></ol><p style=\\"margin-left: 1.0in;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><ol style=\\"margin-top: 0in;\\"><li><span style=\\"font-size: 10.0pt;\\">Additional Duties</span></li><ol style=\\"margin-top: 0in;\\"><li><span style=\\"font-size: 10.0pt;\\">Participates in system and release testing and QA as needed.</span></li><li><span style=\\"font-size: 10.0pt;\\">Recommend improvements in Professional Services policies and procedures.</span></li><li><span style=\\"font-size: 10.0pt;\\">Additional duties as assigned by management.</span></li></ol></ol><p style=\\"margin-left: .25in;\\"><strong><span style=\\"font-size: 10.0pt;\\"> </span></strong></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\">About you</span></strong></p><p style=\\"margin: 3.0pt 0in 3.0pt 0in;\\"><span style=\\"font-size: 10.0pt;\\">Bachelor’s degree required. Depending on focus of role, experience can range from 3-5 years. Experience working with multiple stakeholders in problem-solving environment preferred.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; color: black;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; color: black;\\">You must also have:</span></p><ul><li><span style=\\"font-size: 10.0pt; color: black;\\">Working knowledge of the Aptean application and demonstrates proficiency in key areas of the application. </span></li></ul><ul style=\\"margin-top: 0in;\\"><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Understanding of the industry and business environment served by the application.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Basic understanding of relational database concepts and architecture.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Excellent time management and organizational skills.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Excellent verbal and written communication skills.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Strong analytical problem solving and decision making skills.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Ability to work efficiently and independently and do whatever it takes to get the job done.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Ability to handle difficult or sensitive situations with diplomacy and tact.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Track record in providing outstanding customer service.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Ability to travel to customer sites as required.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Achieve utilization targets</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Attend company/department meetings</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Travel to client locations within Canada and the U.S.</span></li></ul><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\"> </span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; color: #333333;\\">If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">Learn from our differences. Celebrate our diversity. Grow and succeed together.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Proxima Nova';\\"> </span></p>","clientName":"Aptean","locations":"United States"},"jdSettings":{"options":{"metadata":{"options":{"enabled":false,"data":[]},"categories":{"enabled":true},"locations":{"enabled":true},"req_id":{"enabled":true},"placement":"top"},"video":{"enabled":false,"placement":"above_description"},"displayFields":{"fieldOrder":["country","categories","req_id","tags1"],"fields":[{"item":"req_id","token":"JOB_DESCRIPTION.REQ_ID","ariaLabel":"JOB_DESCRIPTION.REQ_ID_ARIA_LABEL"},{"item":"country","token":"JOB_DESCRIPTION.COUNTRY","ariaLabel":"JOB_DESCRIPTION.COUNTRY_ARIA_LABEL","fieldType":"country"},{"item":"categories","token":"JOB_DESCRIPTION.CATEGORIES","ariaLabel":"JOB_DESCRIPTION.CATEGORIES_ARIA_LABEL","objectArrayKey":"name"},{"item":"tags1","token":"JOB_DESCRIPTION.TAGS1","ariaLabel":"JOB_DESCRIPTION.TAGS1_ARIA_LABEL"}]}}},"sectionOrder":["description"],"getReferredEnabled":false,"addThisDisabled":true,"externalTrackifEnabled":false,"jibeTrackifEnabled":false,"brandName":"","globalSearchEnabled":false,"jobLangData":[],"referrals":{"enabled":false,"recruit":false},"seoMetaData":{"clientName":"Aptean","data":{"slug":"3390","category":[],"full_location":"United States","short_location":"United States","language":"en-us","languages":["en-us"],"client_code":"aptean","req_id":"3390","title":"Associate Manager, PS","description":"<strong>Overview</strong><br><br><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\">Job Title: Associate Manager, Professional Services</span></strong></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\">Location: Remote, US</span></strong></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\"> </span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 1,700 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean. </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\">About the role</span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">Provide application consulting and training to Aptean customers. Participate as a member of the implementation team to deploy new projects. Consult with customers in the configuration and usage of application modules; research and resolves problems and issues during implementation. Manage customer expectations and foster positive business relationships with all customers. Coach and Mentor your team of Consultants in their development in areas of Product Knowledge, and Consulting Skills.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">Requires interface with customers and other team members.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">You will also: </span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\"> </span></strong></p><ol style=\\"margin-top: 0in;\\"><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><strong><span style=\\"font-size: 10.0pt;\\"> </span></strong><span style=\\"font-size: 10.0pt;\\">Consulting Services</span></li><ol style=\\"margin-top: 0in;\\"><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Provide consulting services to customers based on Professional Services delivery methodology and procedures; services engagements may include implementation consulting, upgrade consulting, training, testing, and/or process improvement consulting.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Effectively work on multiple projects simultaneously.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Work collaboratively with project manager and direct project team to deliver projects on time, on budget, on schedule.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Submit time and expenses punctually each week.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Maintain a professional appearance when onsite with customers.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">May be required to design solutions and prepare design specifications.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Work with customers and Account Management team to uncover opportunities for additional products and services.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">May be required to estimate activities for future work.</span></li></ol><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Verdana',sans-serif;\\">Product</span></li><ol style=\\"margin-top: 0in;\\"><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Observe trends and recommend improvements to product design, documentation or implementation and create necessary enhancement requests.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Work with R&D and product line team to expedite incident resolution and ensure seamless service delivery to customers.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Determine when issues need to be escalated.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Act as application expert for escalations.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Recommend escalations for approval by Management.</span></li></ol><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Knowledge Management</span></li><ol style=\\"margin-top: 0in;\\"><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Expand expertise within the product.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Attend training sessions offered and use self-study tools; assist with peer training as needed.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer incidents as quickly and effectively as possible.</span></li></ol><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Communication</span></li><ol style=\\"margin-top: 0in;\\"><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.</span></li><li><span style=\\"font-size: 10.0pt;\\">Ensure a professional communication manner when in-person or on the phone at all times.</span></li></ol><li><span style=\\"font-size: 10.0pt;\\">Mentoring & Training</span></li><ol style=\\"margin-top: 0in;\\"><li><span style=\\"font-size: 10.0pt;\\">Act as a coach and mentor for more junior personnel.</span></li><li><span style=\\"font-size: 10.0pt;\\">Recommend and develop training sessions for knowledge sharing within the team.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Facilitate problem solving and collaboration</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Identify where the team members may require additional education and training to effectively participate on the team</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Provide guidance to the team based on management direction</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Establish and execute on structured mentorship programs for new hires, achieving new hire ramp-up productivity targets. </span></li></ol></ol><p style=\\"margin-left: 1.0in;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><ol style=\\"margin-top: 0in;\\"><li><span style=\\"font-size: 10.0pt;\\">Additional Duties</span></li><ol style=\\"margin-top: 0in;\\"><li><span style=\\"font-size: 10.0pt;\\">Participates in system and release testing and QA as needed.</span></li><li><span style=\\"font-size: 10.0pt;\\">Recommend improvements in Professional Services policies and procedures.</span></li><li><span style=\\"font-size: 10.0pt;\\">Additional duties as assigned by management.</span></li></ol></ol><p style=\\"margin-left: .25in;\\"><strong><span style=\\"font-size: 10.0pt;\\"> </span></strong></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\">About you</span></strong></p><p style=\\"margin: 3.0pt 0in 3.0pt 0in;\\"><span style=\\"font-size: 10.0pt;\\">Bachelor’s degree required. Depending on focus of role, experience can range from 3-5 years. Experience working with multiple stakeholders in problem-solving environment preferred.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; color: black;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; color: black;\\">You must also have:</span></p><ul><li><span style=\\"font-size: 10.0pt; color: black;\\">Working knowledge of the Aptean application and demonstrates proficiency in key areas of the application. </span></li></ul><ul style=\\"margin-top: 0in;\\"><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Understanding of the industry and business environment served by the application.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Basic understanding of relational database concepts and architecture.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Excellent time management and organizational skills.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Excellent verbal and written communication skills.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Strong analytical problem solving and decision making skills.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Ability to work efficiently and independently and do whatever it takes to get the job done.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Ability to handle difficult or sensitive situations with diplomacy and tact.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Track record in providing outstanding customer service.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Ability to travel to customer sites as required.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Achieve utilization targets</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Attend company/department meetings</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Travel to client locations within Canada and the U.S.</span></li></ul><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\"> </span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; color: #333333;\\">If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">Learn from our differences. Celebrate our diversity. Grow and succeed together.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Proxima Nova';\\"> </span></p>","location_name":"Remote USA","country":"United States","country_code":"US","location_type":"LAT_LNG","latitude":39.76,"longitude":-98.5,"additional_locations":[],"tags1":["Employee Regular Full Time"],"tags2":["NA"],"tags3":["Experienced Professional"],"tags4":["Remote"],"department":"","benefits":[],"employment_type":"FULL_TIME","hiring_organization":"Aptean","posted_date":"2023-08-09T20:18:00+0000","apply_url":"https://americas-aptean.icims.com/jobs/3390/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"icims":{"revision_int":1,"uuid":"16aaa0a1-bd72-4b53-aac0-5d0aebe5770c","primary_posted_site_object":{"datePosted":"2023-08-09T20:18:00+0000","site":"americas-aptean","siteId":"41ba12b4-6a7d-4ab9-bcb6-4c6466b9a2b0","tenantId":"11957","siteType":"ATTRACT"},"date_updated":"2023-08-09T20:18:17Z","config_keys":{"portal.id":"17","ccc.attract.portal.url":"https://careers.aptean.com","icims.external.xml.feeds":"icims.appcast.xml.enabled,icims.bayard.xml.enabled,icims.facebook.xml.enabled,icims.indeed.xml.enabled,icims.glassdoor.xml.enabled,icims.resume-library.xml.enabled,icims.direct-employers.xml.enabled,icims.monster.xml.enabled,icims.adzuna.xml.enabled,icims.careerbuilder.xml.enabled,icims.ziprecruiter.xml.enabled,icims.craigslist.xml.enabled,icims.itjobscafe.xml.enabled,icims.recruitnet.xml.enabled","jobposting.external.company.url":"https://www.aptean.com","jobposting.external.company.name":"Aptean","icims.config.web.indeed.easy.apply":"0"},"jps_is_public":true},"elasticsearch":{"es_created":false},"ats_job_hash":"c6d0c0e4e2291e240abc1052cbc2feb4","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/93130844798886598"},"import_id":"03e49b2d-0f26-4d04-9341-ee8eca1d0b21","redirectOnApply":true,"questionservice":{"id":"28172031"},"import_source":"ImporterService","client_code":"aptean"},"update_date":"2023-08-09T23:17:51+0000","create_date":"2023-08-09T20:19:11+0000"},"formattedData":{"categories":"","location":"United States","title":"Associate Manager, PS","seo_title":["undefined","United+States","Associate+Manager%2C+PS"],"description":"<strong>Overview</strong><br><br><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\">Job Title: Associate Manager, Professional Services</span></strong></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\">Location: Remote, US</span></strong></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\"> </span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 1,700 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean. </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\">About the role</span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">Provide application consulting and training to Aptean customers. Participate as a member of the implementation team to deploy new projects. Consult with customers in the configuration and usage of application modules; research and resolves problems and issues during implementation. Manage customer expectations and foster positive business relationships with all customers. Coach and Mentor your team of Consultants in their development in areas of Product Knowledge, and Consulting Skills.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">Requires interface with customers and other team members.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">You will also: </span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\"> </span></strong></p><ol style=\\"margin-top: 0in;\\"><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><strong><span style=\\"font-size: 10.0pt;\\"> </span></strong><span style=\\"font-size: 10.0pt;\\">Consulting Services</span></li><ol style=\\"margin-top: 0in;\\"><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Provide consulting services to customers based on Professional Services delivery methodology and procedures; services engagements may include implementation consulting, upgrade consulting, training, testing, and/or process improvement consulting.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Effectively work on multiple projects simultaneously.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Work collaboratively with project manager and direct project team to deliver projects on time, on budget, on schedule.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Submit time and expenses punctually each week.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Maintain a professional appearance when onsite with customers.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">May be required to design solutions and prepare design specifications.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Work with customers and Account Management team to uncover opportunities for additional products and services.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">May be required to estimate activities for future work.</span></li></ol><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Verdana',sans-serif;\\">Product</span></li><ol style=\\"margin-top: 0in;\\"><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Observe trends and recommend improvements to product design, documentation or implementation and create necessary enhancement requests.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Work with R&D and product line team to expedite incident resolution and ensure seamless service delivery to customers.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Determine when issues need to be escalated.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Act as application expert for escalations.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Recommend escalations for approval by Management.</span></li></ol><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Knowledge Management</span></li><ol style=\\"margin-top: 0in;\\"><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Expand expertise within the product.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Attend training sessions offered and use self-study tools; assist with peer training as needed.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer incidents as quickly and effectively as possible.</span></li></ol><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Communication</span></li><ol style=\\"margin-top: 0in;\\"><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.</span></li><li><span style=\\"font-size: 10.0pt;\\">Ensure a professional communication manner when in-person or on the phone at all times.</span></li></ol><li><span style=\\"font-size: 10.0pt;\\">Mentoring & Training</span></li><ol style=\\"margin-top: 0in;\\"><li><span style=\\"font-size: 10.0pt;\\">Act as a coach and mentor for more junior personnel.</span></li><li><span style=\\"font-size: 10.0pt;\\">Recommend and develop training sessions for knowledge sharing within the team.</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Facilitate problem solving and collaboration</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Identify where the team members may require additional education and training to effectively participate on the team</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Provide guidance to the team based on management direction</span></li><li style=\\"margin-top: 3.0pt; margin-bottom: 3.0pt;\\"><span style=\\"font-size: 10.0pt;\\">Establish and execute on structured mentorship programs for new hires, achieving new hire ramp-up productivity targets. </span></li></ol></ol><p style=\\"margin-left: 1.0in;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><ol style=\\"margin-top: 0in;\\"><li><span style=\\"font-size: 10.0pt;\\">Additional Duties</span></li><ol style=\\"margin-top: 0in;\\"><li><span style=\\"font-size: 10.0pt;\\">Participates in system and release testing and QA as needed.</span></li><li><span style=\\"font-size: 10.0pt;\\">Recommend improvements in Professional Services policies and procedures.</span></li><li><span style=\\"font-size: 10.0pt;\\">Additional duties as assigned by management.</span></li></ol></ol><p style=\\"margin-left: .25in;\\"><strong><span style=\\"font-size: 10.0pt;\\"> </span></strong></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\">About you</span></strong></p><p style=\\"margin: 3.0pt 0in 3.0pt 0in;\\"><span style=\\"font-size: 10.0pt;\\">Bachelor’s degree required. Depending on focus of role, experience can range from 3-5 years. Experience working with multiple stakeholders in problem-solving environment preferred.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; color: black;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; color: black;\\">You must also have:</span></p><ul><li><span style=\\"font-size: 10.0pt; color: black;\\">Working knowledge of the Aptean application and demonstrates proficiency in key areas of the application. </span></li></ul><ul style=\\"margin-top: 0in;\\"><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Understanding of the industry and business environment served by the application.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Basic understanding of relational database concepts and architecture.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Excellent time management and organizational skills.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Excellent verbal and written communication skills.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Strong analytical problem solving and decision making skills.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Ability to work efficiently and independently and do whatever it takes to get the job done.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Ability to handle difficult or sensitive situations with diplomacy and tact.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Track record in providing outstanding customer service.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Ability to travel to customer sites as required.</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Achieve utilization targets</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Attend company/department meetings</span></li><li style=\\"color: black;\\"><span style=\\"font-size: 10.0pt;\\">Travel to client locations within Canada and the U.S.</span></li></ul><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt;\\"> </span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; color: #333333;\\">If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">Learn from our differences. Celebrate our diversity. Grow and succeed together.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt;\\">“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Proxima Nova';\\"> </span></p>","clientName":"Aptean","locations":"United States"}},"isNoIndex":false,"preloginConfiguration":null,"contextSettings":{"contextDefinitions":[{"name":"search","displayName":"Search | Aptean Careers","metadata":{"title":"Search | Aptean Careers"}},{"name":"emea","displayName":"EMEA | Aptean Careers","metadata":{"title":"EMEA | Aptean Careers"},"search":{"tags2":"EMEA"}},{"name":"apac","displayName":"APAC | Aptean Careers","metadata":{"title":"APAC | Aptean Careers"},"search":{"tags2":"APAC"}},{"name":"na","displayName":"NA | Aptean Careers","metadata":{"title":"NA | Aptean Careers"},"search":{"tags2":"NA"}}],"currentClient":"aptean"},"similarJobsEnabled":false,"login":{},"inhouseAlertsEnabled":false,"addressFormat":"short"}; </script>\n<script> window.jobDescriptionTemplates = {\n sectionTop: "<!-- FOR BRANDING ELEMENTS TO BE PLACED ABOVE JOB DESCRIPTION BODY -->",\n sectionBottom: "<!-- FOR BRANDING ELEMENTS TO BE PLACED BELOW JOB DESCRIPTION BODY -->",\n additionalButton: "<!-- additional button on JD page -->",\n getReferred: "<a href=\\"undefined\\" class=\\"get-referred cta-button\\">\\n <span class=\\"fa fa-users\\" aria-hidden=\\"true\\"></span>\\n Get Referred\\n</a>",\n rightRailMedia: "",\n};\n</script>\n\n <script src="https://app.jibecdn.com/prod/descriptions/1.1.39/polyfills-es5.js" nomodule=""></script>\n <script src="https://app.jibecdn.com/prod/descriptions/1.1.39/polyfills.js"></script>\n <script src="https://app.jibecdn.com/prod/descriptions/1.1.39/scripts.js"></script>\n <script src="https://app.jibecdn.com/prod/descriptions/1.1.39/main.js"></script>\n\n\n\n <script src="https://app.jibecdn.com/prod/social-share/0.0.20/runtime.js"></script>\n <script src="https://app.jibecdn.com/prod/social-share/0.0.20/polyfills.js"></script>\n <script src="https://app.jibecdn.com/prod/social-share/0.0.20/polyfills-es5.js" nomodule=""></script>\n <script src="https://app.jibecdn.com/prod/social-share/0.0.20/vendor.js"></script>\n <script src="https://app.jibecdn.com/prod/social-share/0.0.20/main.js"></script>\n\n\n\n\n\n\n\n\n<script data-cookieconsent="statistics">\n
\n
/**
\n
\n
@description: send an arbitrary payload to the server-side for later consumption.
\n
@param {Object} payload - a json payload that contains arbitrary data
\n
@param {String} payload.event_name - the unique name to associate with the event
\n
@param {String} payload.slug - the job id to associate with the event
\n
@param {String} payload.language - the locale to associate with the event\n */\n function sendEvent(payload) {\n// validation check\nif (!(payload || payload.event_name)) {\n console.error('insufficient data for meaningful response.');\n return;\n}
\n
\n
else {\n\n // send ajax request to backend for consumption\n $.ajax({\n method: 'POST',\n url: '/api/impression',\n data: payload,\n success: function (res) {\n // console.log('successful ajax call with response: ', res);\n }\n });\n}\n
<div class="cookie-consent">\n <div class="jibe-container cookie-consent-container">\n <div class="third-party-consent-text column-container">\n <p id="cookieconsent:desc">\n Cookies are used on this site to assist in continually improving the candidate experience and all the interaction data we store of our visitors is anonymous. Learn more about your rights on our <a href="https://www.aptean.com/en-US/privacy-statement" target="_blank">Privacy Policy</a> page.\n </p>\n </div>\n\n <div class="third-party-button-container column-container">\n <a aria-label="dismiss cookie message" role="button" tabindex="0" class="btn-primary accept-button" id="cookie-consent-accept-button">\n Okay\n </a>\n </div>\n </div>\n <span aria-label="dismiss cookie message" tabindex="0" class="close-button" id="cookie-consent-x">\n x\n </span>\n </div>\n
\n","datePosted":"2023-08-10T11:38:10.911Z","validThrough":"2023-11-23","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Aptean","description":"Aptean (formerly Made2Manage) provides industry-focused mission critical enterprise software solutions. The company builds solutions to support business functions such as manufacturing, sales and marketing, service and support, supply chain, and finance and administration. Its products are focused on various applications: customer relationship management, enterprise resource planning, -manufacturing execution, supply chain management, complaints management, business intelligence, data integration and monitoring, and power management.","numberOfEmployees":2630,"address":[{"address":{"@type":"PostalAddress","addressLocality":"Alpharetta, GA, USA"}},{"address":{"@type":"PostalAddress","addressLocality":"Indianapolis, IN, USA"}}],"sameAs":"https://aptean.com","url":"https://aptean.com","logo":"https://cdn.getro.com/companies/cbee0f8f-439c-59b5-8852-e24e7445f692","memberOf":{"@type":"Organization","name":"TA Associates","description":"Founded in 1968, TA Associates is one of the oldest and largest private equity firms in the world. We invest in private companies in exciting industries, with the goal of helping management teams build their businesses into great companies. This mission has been at the heart of TA's approach to investing, and our more than 460 current and former portfolio companies illustrate our commitment to provide steady support through the cycles of the global economy. \\r\\n\\r\\nWith $24 billion raised since inception and over four decades of experience, we offer our portfolio companies financial support, strategic guidance and a significant network of contacts. We help our portfolio companies navigate the complicated paths of public offerings, debt financings, and mergers and acquisitions.\\r\\n\\r\\nWith more than 85 investment professionals in Boston, Menlo Park, London, Mumbai and Hong Kong, we possess the knowledge and the ability to act decisively in a wide array of industries. While we have deep expertise in technology, financial and business services, healthcare, and consumer industries, we will consider investments in other areas.\\r\\n\\r\\nWe are here to help you build a thriving business and create substantial value for the future.","logo":"https://cdn.filepicker.io/api/file/WH93rHSvQT6YBkkxb3rJ","url":"careers.ta.com"},"keywords":"Information Technology, Software"},"jobLocationType":"TELECOMMUTE","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Utah, USA"}},"applicantLocationRequirements":{"@type":"Country","name":"Earth"}}
Job Title: Associate Manager, Professional Services
Location: Remote, US
Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 1,700 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.
About the role
Provide application consulting and training to Aptean customers. Participate as a member of the implementation team to deploy new projects. Consult with customers in the configuration and usage of application modules; research and resolves problems and issues during implementation. Manage customer expectations and foster positive business relationships with all customers. Coach and Mentor your team of Consultants in their development in areas of Product Knowledge, and Consulting Skills.
Requires interface with customers and other team members.
You will also:
Consulting Services
Provide consulting services to customers based on Professional Services delivery methodology and procedures; services engagements may include implementation consulting, upgrade consulting, training, testing, and/or process improvement consulting.
Effectively work on multiple projects simultaneously.
Work collaboratively with project manager and direct project team to deliver projects on time, on budget, on schedule.
Submit time and expenses punctually each week.
Maintain a professional appearance when onsite with customers.
May be required to design solutions and prepare design specifications.
Work with customers and Account Management team to uncover opportunities for additional products and services.
May be required to estimate activities for future work.
Product
Observe trends and recommend improvements to product design, documentation or implementation and create necessary enhancement requests.
Work with R&D and product line team to expedite incident resolution and ensure seamless service delivery to customers.
Determine when issues need to be escalated.
Act as application expert for escalations.
Recommend escalations for approval by Management.
Knowledge Management
Expand expertise within the product.
Attend training sessions offered and use self-study tools; assist with peer training as needed.
Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer incidents as quickly and effectively as possible.
Communication
Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.
Ensure a professional communication manner when in-person or on the phone at all times.
Mentoring & Training
Act as a coach and mentor for more junior personnel.
Recommend and develop training sessions for knowledge sharing within the team.
Facilitate problem solving and collaboration
Identify where the team members may require additional education and training to effectively participate on the team
Provide guidance to the team based on management direction
Establish and execute on structured mentorship programs for new hires, achieving new hire ramp-up productivity targets.
Additional Duties
Participates in system and release testing and QA as needed.
Recommend improvements in Professional Services policies and procedures.
Additional duties as assigned by management.
About you
Bachelor’s degree required. Depending on focus of role, experience can range from 3-5 years. Experience working with multiple stakeholders in problem-solving environment preferred.
You must also have:
Working knowledge of the Aptean application and demonstrates proficiency in key areas of the application.
Understanding of the industry and business environment served by the application.
Basic understanding of relational database concepts and architecture.
Excellent time management and organizational skills.
Excellent verbal and written communication skills.
Strong analytical problem solving and decision making skills.
Ability to work efficiently and independently and do whatever it takes to get the job done.
Ability to handle difficult or sensitive situations with diplomacy and tact.
Track record in providing outstanding customer service.
Ability to travel to customer sites as required.
Achieve utilization targets
Attend company/department meetings
Travel to client locations within Canada and the U.S.
If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.
Learn from our differences. Celebrate our diversity. Grow and succeed together.
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy
Cookies are used on this site to assist in continually improving the candidate experience and all the interaction data we store of our visitors is anonymous. Learn more about your rights on our Privacy Policy page.