Team Lead, Customer Support



Job Description


Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3,000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.

Job Title: Team Lead Customer Support 

Location: Rajaji Nagar, Bangalore

Experience: 9 – 12 Years


Primary Responsibilities:


  • Looking for 9 + yrs of experience in ERP(Production planning or manufacturing) with experience in SQL(MS SQL preferred) and Java. Candidate should have Team Leading experience.
  • Willing to work in US Shift 5 PM – 2 AM  

Skills and Requirements

  • Excellent analytical and investigative skills in terms of approaching a problem.
  • Good business acumen.
  • Should be able to explain operational procedures clearly to the customers.
  • Excellent communication and interpersonal skills. Should be able to drive team results collaboratively.
  • Should have strong experience in technical support roles.
  • Good logical skills, basic programming knowledge is an added advantage.
  • Should have successfully handled customer escalations in the past.
  • Familiarity with Cloud technology basics is an added advantage.
  • Should possess high adaptability and be able to work under pressure and remain flexible to changing schedules and demands.

If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.

Learn from our differences. Celebrate our diversity. Grow and succeed together.

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

 “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy


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