Customer Support Analyst

Location: Wrocław

Are you ready for what’s next, now? Aptean is a fast-growing, dynamic company and we are continuing to expand our new delivery center in Wrocław. We are looking for a Customer Support Analyst to join our support team.

Would you like to help us build something great and develop your career with us? If yes, please look at the job specification below and let’s make history together!

 What you will be doing:

• resolving support tickets,
• contributes to knowledge sharing by securing solutions in knowledge base items,
• connects both with team members and with other teams to get the best solution for the customer,
• transfers more complex issues to Support L2 or L3,
• perform various administrative tasks that contribute to the achievement of team KPIs,
• actively develops own knowledge of the product in various areas,
• works both independently and as a part of the team, showing empathy and sense of urgency to escalate customer issues and collaborate to provide timely resolution,
• adheres to department performance goals and production standards.

What do you need: 

• general IT literacy,
• basic idea about SQL servers,
• good knowledge of Microsoft Office Package (Excel, Word, PowerPoint),
• fluent English is a must,
• excellent verbal and written business-communication skills, including active listening,
• strong multi-tasking skills,
• strong investigation and analytical skills,
• knowledge of ERP (Enterprise Resource Planning) systems will be an asset,

What’s in it for you:

• contract of employment,
• medical Health-Care package,
• multisport Card,
• group Life Insurance,
• referral bonus program,
• workcation possibility,
• flexible working schedule with a start between 8:00-10:00,
• hybrid model of working (3 days from the office preferable),
• surprises in the office (ice cream, cold beverages, chocolate etc.),
• many initiatives and bonding events (we play sports and board games, organize vine testing and exploring the CSR area etc.).

About Aptean

Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built PLM, ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors, and other focused organizations. Aptean’s solutions are built for companies serving specific markets such as Food&Beverage, Cosmetics, and many more. Over 4,500 highly specialized organizations in more than 20 industries and 54 countries rely on Aptean to streamline their everyday operations.

If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.

Learn from our differences. Celebrate our diversity. Grow and succeed together.

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy