Location: Sittingbourne (hybrid working 3 days in office per week)
\n
Â
\n
We are currently looking for a 2nd Line Software Support Technician to become an integral part of a growing Support department within an expanding, reputable ERP software solutions group.
\n
Â
\n
About the role:
\n
The role includes a healthy mix of customer interaction and technical work supporting our multiple bespoke programs over different platforms.Â
\n
\n
A mixture of 1st and 2nd line support. Mainly focusing second line technical support covering a wide range of potential issues.
\n
Logging and formatting inbound support requests raised via telephone and email.
\n
Maintaining high standards of communication and professionalism both internally and externally via face to face, email, or telephone conversations.
\n
Diagnosing and resolving faults with software as well as educating clients in instances of user error.
\n
Liaising with third parties (such as hardware support providers) to resolve more complex customer support requests.
\n
Performing to company standards in line with our company values. This performance will be measured in the form of KPIs as well as the results of departmental and regular one-to-one meetings.
\n
Following and assisting with the creation of various walkthrough/troubleshooting guides for both internal and external use.
\n
Taking a proactive interest in professional development, which the group will encourage and assist.
\n
\n
Â
\n
About you:
\n
We believe great communication and interpersonal skills to be just as important as specific previous programming experience, however the ideal candidate would also have some experience in or knowledge of some/all of the below.
\n
Ideal technical skills:
\n
\n
VB.Net
\n
SQL
\n
Visual Studio
\n
MS Access
\n
TFS
\n
Java2nd line sup
\n
Accounts-based software solutions
\n
C#
\n
EDI
\n
\n
Â
\n
Desired personal skills:
\n
\n
Ability to express technical concepts to a non-technical audience both verbally and in writing.
\n
Analytical and problem-solving ability.
\n
Hunger to learn and continue personal/career development.
\n
Excellent communication and interpersonal skills.
\n
IT Support Desk experience.
\n
The ability to work within a team or independently.
\n
Experience of working within any FMCG or food related environment.
\n
Flexibility and adaptability.
\n
\n
Â
\n
What’s in it for you?
\n
We are a fast growing yet established global software company. As an employer, we can offer you growth and development opportunities to cement your career. Alongside this, we offer a welcoming and diverse team and culture, made up of talented individuals all working in collaboration!
\n
Â
\n
About Aptean
\n
Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3,000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.
\n
If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.
\n
Learn from our differences. Celebrate our diversity. Grow and succeed together.
\n
Â
\n
\n\n
\n\n
\n
\n\n \n\n \n\n \n \n\n \n
<!-- FOR BRANDING SPECIFIC TRACKING SCRIPTS -->\n\n\n\n\n <footer class="footer defaults">\n
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Mainly focusing second line technical support covering a wide range of potential issues.</span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Logging and formatting inbound support requests raised via telephone and email.</span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Maintaining high standards of communication and professionalism both internally and externally via face to face, email, or telephone conversations. </span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Diagnosing and resolving faults with software as well as educating clients in instances of user error.</span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Liaising with third parties (such as hardware support providers) to resolve more complex customer support requests.</span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Performing to company standards in line with our company values. This performance will be measured in the form of KPIs as well as the results of departmental and regular one-to-one meetings. </span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Following and assisting with the creation of various walkthrough/troubleshooting guides for both internal and external use. </span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Taking a proactive interest in professional development, which the group will encourage and assist. </span></li></ul><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\"> </span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">About you:</span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">We believe great communication and interpersonal skills to be just as important as specific previous programming experience, however the ideal candidate would also have some experience in or knowledge of some/all of the below.</span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Ideal technical skills:</span></strong></p><ul style=\\"margin-top: 0cm;\\"><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">VB.Net</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">SQL</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Visual Studio</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">MS Access</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">TFS</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Java2nd line sup</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Accounts-based software solutions</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">C#</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">EDI</span></li></ul><p style=\\"margin: 0px;\\"> </p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Desired personal skills:</span></strong></p><ul style=\\"margin-top: 0cm;\\"><li style=\\"margin-top: 1.5pt; margin-bottom: .0001pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Ability to express technical concepts to a non-technical audience both verbally and in writing.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: .0001pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Analytical and problem-solving ability.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: .0001pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Hunger to learn and continue personal/career development.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Excellent communication and interpersonal skills.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">IT Support Desk experience.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">The ability to work within a team or independently.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Experience of working within any FMCG or food related environment.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Flexibility and adaptability. </span></li></ul><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\"> </span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">What’s in it for you?</span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">We are a fast growing yet established global software company. As an employer, we can offer you growth and development opportunities to cement your career. Alongside this, we offer a welcoming and diverse team and culture, made up of talented individuals all working in collaboration! </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\"> </span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">About Aptean</span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. 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Mainly focusing second line technical support covering a wide range of potential issues.</span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Logging and formatting inbound support requests raised via telephone and email.</span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Maintaining high standards of communication and professionalism both internally and externally via face to face, email, or telephone conversations. </span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Diagnosing and resolving faults with software as well as educating clients in instances of user error.</span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Liaising with third parties (such as hardware support providers) to resolve more complex customer support requests.</span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Performing to company standards in line with our company values. This performance will be measured in the form of KPIs as well as the results of departmental and regular one-to-one meetings. </span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Following and assisting with the creation of various walkthrough/troubleshooting guides for both internal and external use. </span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Taking a proactive interest in professional development, which the group will encourage and assist. </span></li></ul><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\"> </span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">About you:</span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">We believe great communication and interpersonal skills to be just as important as specific previous programming experience, however the ideal candidate would also have some experience in or knowledge of some/all of the below.</span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Ideal technical skills:</span></strong></p><ul style=\\"margin-top: 0cm;\\"><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">VB.Net</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">SQL</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Visual Studio</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">MS Access</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">TFS</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Java2nd line sup</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Accounts-based software solutions</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">C#</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">EDI</span></li></ul><p style=\\"margin: 0px;\\"> </p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Desired personal skills:</span></strong></p><ul style=\\"margin-top: 0cm;\\"><li style=\\"margin-top: 1.5pt; margin-bottom: .0001pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Ability to express technical concepts to a non-technical audience both verbally and in writing.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: .0001pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Analytical and problem-solving ability.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: .0001pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Hunger to learn and continue personal/career development.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Excellent communication and interpersonal skills.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">IT Support Desk experience.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">The ability to work within a team or independently.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Experience of working within any FMCG or food related environment.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Flexibility and adaptability. </span></li></ul><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\"> </span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">What’s in it for you?</span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">We are a fast growing yet established global software company. As an employer, we can offer you growth and development opportunities to cement your career. Alongside this, we offer a welcoming and diverse team and culture, made up of talented individuals all working in collaboration! </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\"> </span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">About Aptean</span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3,000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Learn from our differences. Celebrate our diversity. Grow and succeed together.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif;\\"> </span></p>","clientName":"Aptean","locations":"Sittingbourne, United Kingdom"},"jdSettings":{"options":{"metadata":{"options":{"enabled":false,"data":[]},"categories":{"enabled":true},"locations":{"enabled":true},"req_id":{"enabled":true},"placement":"top"},"video":{"enabled":false,"placement":"above_description"},"displayFields":{"fieldOrder":["country","categories","req_id","tags1"],"fields":[{"item":"req_id","token":"JOB_DESCRIPTION.REQ_ID","ariaLabel":"JOB_DESCRIPTION.REQ_ID_ARIA_LABEL"},{"item":"country","token":"JOB_DESCRIPTION.COUNTRY","ariaLabel":"JOB_DESCRIPTION.COUNTRY_ARIA_LABEL","fieldType":"country"},{"item":"categories","token":"JOB_DESCRIPTION.CATEGORIES","ariaLabel":"JOB_DESCRIPTION.CATEGORIES_ARIA_LABEL","objectArrayKey":"name"},{"item":"tags1","token":"JOB_DESCRIPTION.TAGS1","ariaLabel":"JOB_DESCRIPTION.TAGS1_ARIA_LABEL"}]}}},"sectionOrder":["description"],"getReferredEnabled":false,"addThisDisabled":true,"externalTrackifEnabled":false,"jibeTrackifEnabled":false,"brandName":"","globalSearchEnabled":false,"jobLangData":[],"referrals":{"enabled":false,"recruit":false},"seoMetaData":{"clientName":"Aptean","data":{"slug":"3589","category":[],"full_location":"Sittingbourne, United Kingdom","short_location":"Sittingbourne, United Kingdom","language":"en-us","languages":["en-us"],"client_code":"aptean","req_id":"3589","title":"2nd Line Support Analyst","description":"<strong>Overview</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-size: 14.0pt; font-family: 'Arial',sans-serif;\\">2nd</span><span style=\\"font-size: 14.0pt; font-family: 'Arial',sans-serif;\\"> Line Software Support Technician</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Location: Sittingbourne (hybrid working 3 days in office per week)</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">We are currently looking for a 2<sup>nd</sup> Line Software Support Technician to become an integral part of a growing Support department within an expanding, reputable ERP software solutions group. </span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\"> </span></strong></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">About the role:</span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">The role includes a healthy mix of customer interaction and technical work supporting our multiple bespoke programs over different platforms. </span></p><ul><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">A mixture of 1<sup>st</sup> and 2<sup>nd</sup> line support. Mainly focusing second line technical support covering a wide range of potential issues.</span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Logging and formatting inbound support requests raised via telephone and email.</span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Maintaining high standards of communication and professionalism both internally and externally via face to face, email, or telephone conversations. </span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Diagnosing and resolving faults with software as well as educating clients in instances of user error.</span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Liaising with third parties (such as hardware support providers) to resolve more complex customer support requests.</span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Performing to company standards in line with our company values. This performance will be measured in the form of KPIs as well as the results of departmental and regular one-to-one meetings. </span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Following and assisting with the creation of various walkthrough/troubleshooting guides for both internal and external use. </span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Taking a proactive interest in professional development, which the group will encourage and assist. </span></li></ul><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\"> </span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">About you:</span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">We believe great communication and interpersonal skills to be just as important as specific previous programming experience, however the ideal candidate would also have some experience in or knowledge of some/all of the below.</span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Ideal technical skills:</span></strong></p><ul style=\\"margin-top: 0cm;\\"><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">VB.Net</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">SQL</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Visual Studio</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">MS Access</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">TFS</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Java2nd line sup</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Accounts-based software solutions</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">C#</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">EDI</span></li></ul><p style=\\"margin: 0px;\\"> </p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Desired personal skills:</span></strong></p><ul style=\\"margin-top: 0cm;\\"><li style=\\"margin-top: 1.5pt; margin-bottom: .0001pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Ability to express technical concepts to a non-technical audience both verbally and in writing.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: .0001pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Analytical and problem-solving ability.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: .0001pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Hunger to learn and continue personal/career development.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Excellent communication and interpersonal skills.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">IT Support Desk experience.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">The ability to work within a team or independently.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Experience of working within any FMCG or food related environment.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Flexibility and adaptability. </span></li></ul><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\"> </span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">What’s in it for you?</span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">We are a fast growing yet established global software company. As an employer, we can offer you growth and development opportunities to cement your career. Alongside this, we offer a welcoming and diverse team and culture, made up of talented individuals all working in collaboration! </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\"> </span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">About Aptean</span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3,000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Learn from our differences. Celebrate our diversity. Grow and succeed together.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif;\\"> </span></p>","location_name":"Sittingbourne UK","city":"Sittingbourne","state":"Kent","country":"United Kingdom","country_code":"GB","postal_code":"ME9 8LT","location_type":"LAT_LNG","latitude":51.34128,"longitude":0.73282,"additional_locations":[],"tags1":["Employee Regular Full Time"],"tags2":["EMEA"],"tags3":["Experienced Professional"],"tags4":["Hybrid (Onsite/Remote)"],"department":"","benefits":[],"employment_type":"FULL_TIME","hiring_organization":"Aptean","posted_date":"2023-09-28T13:05:00+0000","apply_url":"https://emea-aptean.icims.com/jobs/3589/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"icims":{"revision_int":1,"uuid":"a38dbb9f-2c0c-4291-98b8-cf0a99c42efb","primary_posted_site_object":{"datePosted":"2023-09-28T13:05:00+0000","site":"emea-aptean","siteId":"e97e73fc-f0dd-4109-a1ba-6d238b7b83c5","tenantId":"11957","siteType":"ATTRACT"},"date_updated":"2023-09-28T13:05:13Z","config_keys":{"portal.id":"128","ccc.attract.portal.url":"https://careers.aptean.com","icims.external.xml.feeds":"icims.adzuna.xml.enabled,icims.appcast.xml.enabled,icims.bayard.xml.enabled,icims.careerbuilder.xml.enabled,icims.craigslist.xml.enabled,icims.direct-employers.xml.enabled,icims.facebook.xml.enabled,icims.glassdoor.xml.enabled,icims.indeed.xml.enabled,icims.itjobscafe.xml.enabled,icims.monster.xml.enabled,icims.recruitnet.xml.enabled,icims.resume-library.xml.enabled,icims.ziprecruiter.xml.enabled","jobposting.external.company.url":"https://www.aptean.com","jobposting.external.company.name":"Aptean","icims.config.web.indeed.easy.apply":"0"},"jps_is_public":true},"elasticsearch":{"es_created":false},"ats_job_hash":"eca4c56627faf116e7bc43925b1f499c","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/78560633110307526"},"import_id":"6cb1491d-29de-4045-9b49-545a26379a25","redirectOnApply":true,"questionservice":{"id":"28802009"},"import_source":"ImporterService","client_code":"aptean"},"update_date":"2023-09-28T13:37:27+0000","create_date":"2023-09-28T13:05:44+0000"},"formattedData":{"categories":"","location":"Sittingbourne, United Kingdom","title":"2nd Line Support Analyst","seo_title":["undefined","Sittingbourne%2C+United+Kingdom","2nd+Line+Support+Analyst"],"description":"<strong>Overview</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-size: 14.0pt; font-family: 'Arial',sans-serif;\\">2nd</span><span style=\\"font-size: 14.0pt; font-family: 'Arial',sans-serif;\\"> Line Software Support Technician</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Location: Sittingbourne (hybrid working 3 days in office per week)</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">We are currently looking for a 2<sup>nd</sup> Line Software Support Technician to become an integral part of a growing Support department within an expanding, reputable ERP software solutions group. </span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\"> </span></strong></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">About the role:</span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">The role includes a healthy mix of customer interaction and technical work supporting our multiple bespoke programs over different platforms. </span></p><ul><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">A mixture of 1<sup>st</sup> and 2<sup>nd</sup> line support. Mainly focusing second line technical support covering a wide range of potential issues.</span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Logging and formatting inbound support requests raised via telephone and email.</span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Maintaining high standards of communication and professionalism both internally and externally via face to face, email, or telephone conversations. </span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Diagnosing and resolving faults with software as well as educating clients in instances of user error.</span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Liaising with third parties (such as hardware support providers) to resolve more complex customer support requests.</span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Performing to company standards in line with our company values. This performance will be measured in the form of KPIs as well as the results of departmental and regular one-to-one meetings. </span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Following and assisting with the creation of various walkthrough/troubleshooting guides for both internal and external use. </span></li><li style=\\"margin: 1.5pt 0cm 1.5pt 36.0pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Taking a proactive interest in professional development, which the group will encourage and assist. </span></li></ul><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\"> </span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">About you:</span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">We believe great communication and interpersonal skills to be just as important as specific previous programming experience, however the ideal candidate would also have some experience in or knowledge of some/all of the below.</span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Ideal technical skills:</span></strong></p><ul style=\\"margin-top: 0cm;\\"><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">VB.Net</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">SQL</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Visual Studio</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">MS Access</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">TFS</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Java2nd line sup</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Accounts-based software solutions</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">C#</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">EDI</span></li></ul><p style=\\"margin: 0px;\\"> </p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Desired personal skills:</span></strong></p><ul style=\\"margin-top: 0cm;\\"><li style=\\"margin-top: 1.5pt; margin-bottom: .0001pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Ability to express technical concepts to a non-technical audience both verbally and in writing.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: .0001pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Analytical and problem-solving ability.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: .0001pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Hunger to learn and continue personal/career development.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Excellent communication and interpersonal skills.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">IT Support Desk experience.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">The ability to work within a team or independently.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Experience of working within any FMCG or food related environment.</span></li><li style=\\"margin-top: 1.5pt; margin-bottom: 1.5pt;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Flexibility and adaptability. </span></li></ul><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\"> </span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">What’s in it for you?</span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">We are a fast growing yet established global software company. As an employer, we can offer you growth and development opportunities to cement your career. Alongside this, we offer a welcoming and diverse team and culture, made up of talented individuals all working in collaboration! </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\"> </span></p><p style=\\"margin: 0px;\\"><strong><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">About Aptean</span></strong></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3,000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10.0pt; font-family: 'Arial',sans-serif;\\">Learn from our differences. Celebrate our diversity. 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Location: Sittingbourne (hybrid working 3 days in office per week)
We are currently looking for a 2nd Line Software Support Technician to become an integral part of a growing Support department within an expanding, reputable ERP software solutions group.
About the role:
The role includes a healthy mix of customer interaction and technical work supporting our multiple bespoke programs over different platforms.
A mixture of 1st and 2nd line support. Mainly focusing second line technical support covering a wide range of potential issues.
Logging and formatting inbound support requests raised via telephone and email.
Maintaining high standards of communication and professionalism both internally and externally via face to face, email, or telephone conversations.
Diagnosing and resolving faults with software as well as educating clients in instances of user error.
Liaising with third parties (such as hardware support providers) to resolve more complex customer support requests.
Performing to company standards in line with our company values. This performance will be measured in the form of KPIs as well as the results of departmental and regular one-to-one meetings.
Following and assisting with the creation of various walkthrough/troubleshooting guides for both internal and external use.
Taking a proactive interest in professional development, which the group will encourage and assist.
About you:
We believe great communication and interpersonal skills to be just as important as specific previous programming experience, however the ideal candidate would also have some experience in or knowledge of some/all of the below.
Ideal technical skills:
VB.Net
SQL
Visual Studio
MS Access
TFS
Java2nd line sup
Accounts-based software solutions
C#
EDI
Desired personal skills:
Ability to express technical concepts to a non-technical audience both verbally and in writing.
Analytical and problem-solving ability.
Hunger to learn and continue personal/career development.
Excellent communication and interpersonal skills.
IT Support Desk experience.
The ability to work within a team or independently.
Experience of working within any FMCG or food related environment.
Flexibility and adaptability.
What’s in it for you?
We are a fast growing yet established global software company. As an employer, we can offer you growth and development opportunities to cement your career. Alongside this, we offer a welcoming and diverse team and culture, made up of talented individuals all working in collaboration!
About Aptean
Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3,000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.
If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.
Learn from our differences. Celebrate our diversity. Grow and succeed together.
Cookies are used on this site to assist in continually improving the candidate experience and all the interaction data we store of our visitors is anonymous. Learn more about your rights on our Privacy Policy page.
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