Office Administrator / Receptionist



Job Description


Office Administrator

Location: Sittingbourne (office based)


We are currently looking to recruit an office operations administrator to join our team at Affinitus – an expanding, reputable ERP software solutions group with over 30 years of experience.


About the role:

The role includes a healthy mix of customer interaction, staff interaction and administration to aid the day-to-day running of the group, mainly the head office. Key duties include but are not limited to:

  • Answering inbound telephone calls and customer queries.
  • Using our internal workload management system to log call-back requests and basic support requests.
  • Regular ordering of office supplies.
  • Organising and preparing office meeting areas when clients visit and maintaining office standards in communal areas.
  • Basic administration including preparing and sending quotations to customers and processing them once returned.
  • Communication with customers to monitor customer satisfaction, reporting to support manager.
  • Maintaining high standards of communication and professionalism both internally and externally via face to face, email, or telephone communication.
  • Performing to company standards in line with our company values. This performance will be measured in the form of departmental and regular one-to-one meetings.
  • Taking a proactive interest in professional development, which the group will encourage and assist.


About you:

We’re looking out for driven individuals with excellent communication skills, with a customer-centric mindset. Organisational and time management skills will also be needed, with the ability to manage multiple ongoing tasks. Your workload will be varied, so naturally we’re looking for someone who can also work flexibly and be adaptable.

Prior experience in an administration or receptionist orientated role would be desirable (1-2 years)

This position will also suit someone considering a career in customer success/ account management, as there is the potential to progress into this area in this role.


What’s in it for you?

We are a fast growing yet established global software company. As an employer, we can offer you growth and development opportunities to cement your career. Alongside this, we offer a welcoming and diverse team and culture, made up of talented individuals all working in collaboration!


About Aptean

Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3,000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.

If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.


Learn from our differences. Celebrate our diversity. Grow and succeed together.

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