Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3,500 employees, 60 different products and a global client base, there’s no better time to advance your career at Aptean.
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Are you ready for what’s next, now? We are! If being part of a dynamic, high growth organization excites you and you are a Software Support Specialist, and eager to learn and grow, then this opportunity is for you! Our fast-paced environment and dynamic global Support department is eager for a mover and shaker to step into this role and become an integral part of our team.
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About the role
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The Software Support Specialist provides customer support and technical services for our firm's developed Cloud (SaaS) and On-premise shipping software applications and integrated source systems. Support is provided via phone, remote assistance, email and chat. We are seeking a resourceful individual with strong technical aptitude and results-oriented attitude, passionate about creating a superb customer experience. Candidates must be able to get up to speed quickly, have excellent customer service skills, superb written, listening and verbal communication skills and be able to troubleshoot and resolve problems quickly and effectively. At V-Technologies, our high performance technical team is committed to providing efficient, expedient and high quality customer support. The successful experience of our customers depends on accurate, dependable, and timely resolution of all requests for assistance.
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Providing fast and amazing customer service and technical assistance to our various customer groups in the form of phone, email and remote support in a fast-paced environment
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Obtains & maintains in-depth knowledge of the firm’s shipping software solutions and suite of integrated systems
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Provide technical support for the StarShip shipping solution and integrated Enterprise Systems and carrier software systems
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Identify, diagnose and troubleshoot software issues, provide solutions or workarounds in a timely manner
Knowledge of computer and networking essentials, TCP/IP, network drive mapping, Windows Firewall, proxy, data execution prevention
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Experience with installing, configuring, diagnosing and troubleshooting software
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Experience with ODBC data sources, Windows registry, Windows services, DOS Prompt, event viewer
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Microsoft Office Suite (Outlook, Word, Excel, Access)
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Experience with ticketing system
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Experience with remote assistance and meeting management software e.g. BomGar, ScreenConnect, GoToMeeting
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If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.
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Learn from our differences. Celebrate our diversity. Grow and succeed together.
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Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
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“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy
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<!-- FOR BRANDING SPECIFIC TRACKING SCRIPTS -->\n\n\n\n\n <footer class="footer defaults">\n
<script> window.jobDescriptionConfig = {"socialShare":true,"job":{"slug":"3665","category":[],"full_location":"Alpharetta, Georgia","short_location":"Alpharetta, Georgia","language":"en-us","languages":["en-us"],"client_code":"aptean","req_id":"3665","title":"Customer Support Analyst","description":"<strong>Overview</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva;\\"><strong><span style=\\"font-size: 10pt;\\">Job Title: Customer Support Analyst</span></strong></span></p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><strong><span style=\\"font-size: 10pt;\\">Location: Alpharetta, GA</span></strong></span></p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-size: 12pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3,500 employees, 60 different products and a global client base, there’s no better time to advance your career at Aptean.</span></p><p style=\\"margin-bottom: .0001pt;\\"> </p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Are you ready for what’s next, now? We are! If being part of a dynamic, high growth organization excites you and you are a Software Support Specialist, and eager to learn and grow, then this opportunity is for you! Our fast-paced environment and dynamic global Support department is eager for a mover and shaker to step into this role and become an integral part of our team. </span></p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-size: 12pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><strong><span style=\\"font-size: 10pt;\\">About the role</span></strong></span></p><p style=\\"margin-bottom: .0001pt;\\"> </p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"font-size: 10pt;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">The Software Support Specialist provides customer support and technical services for our firm's developed Cloud (SaaS) and On-premise shipping software applications and integrated source systems. Support is provided via phone, remote assistance, email and chat. We are seeking a resourceful individual with strong technical aptitude and results-oriented attitude, passionate about creating a superb customer experience. Candidates must be able to get up to speed quickly, have excellent customer service skills, superb written, listening and verbal communication skills and be able to troubleshoot and resolve problems quickly and effectively. At V-Technologies, our high performance technical team is committed to providing efficient, expedient and high quality customer support. The successful experience of our customers depends on accurate, dependable, and timely resolution of all requests for assistance. </span></span></span></p><p style=\\"margin-bottom: .0001pt;\\"> </p><ul><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Providing fast and amazing customer service and technical assistance to our various customer groups in the form of phone, email and remote support in a fast-paced environment</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Obtains & maintains in-depth knowledge of the firm’s shipping software solutions and suite of integrated systems</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Provide technical support for the StarShip shipping solution and integrated Enterprise Systems and carrier software systems</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Identify, diagnose and troubleshoot software issues, provide solutions or workarounds in a timely manner</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Conduct software configuration, installation, software integration, database migration and software upgrades</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Work with customers on basic software training</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Provide software documentation, instructions and help file resources for trending issues or topics</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Recreate customer reported issues in a virtualized sandbox environment</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Conduct research of customer reported problems and provide solutions or escalate to higher tiered support as needed</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Perform root cause analysis for issues using diagnostic tools</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Precisely documenting customer correspondences in our Customer Relationships Management (CRM) software</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Logging software defects and enhancement requests in our tracking software system</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Proactive follow-up with customers on open issues</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Frequent contributions to the product knowledge base</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Very strong communication with team members and Management</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Knowledge acquisition and retention of supported software functionality and integrated systems</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Some basic quality assurance testing</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Some small scoped project management</span></li></ul><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><strong><span style=\\"font-size: 10pt;\\"> </span></strong></span></p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><strong><span style=\\"font-size: 10pt;\\">About you</span></strong></span></p><ul><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">1-2 years information technology, Technical support, Desktop Support, Software, Help Desk or related experience</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Highly organized self-starter who adapts quickly and has excellent attention to detail</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Team oriented</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Excellent customer service and people skills</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Technology savvy</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Resourceful</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Be able to articulate well and provide explanations over the phone</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Excellent written, vocabulary and communication skills</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Extremely patient</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Strong problem isolation and troubleshooting skills</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Strong analytical skills</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Ability to work well under pressure</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Excellent attendance and punctuality</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Strong initiative and work ethic</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Excellent multi-tasking skills</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Teachable</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Highly motivated with strong desire to learn and grow</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">A+ certification and/or CompTIA certification/s preferred but not required</span></li></ul><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><strong><span style=\\"font-size: 10pt;\\">Technical Skills </span></strong></span></p><ul><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Extensive familiarity with Windows operating systems: Windows 10, Windows 2016 server, Windows 2019 Server (32 and 64-bit Editions)</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Familiarity Remote Desktop services (RDS), Terminal Services, Citrix (XenApp)</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Printer installation, configuration & troubleshooting</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Knowledge of computer and networking essentials, TCP/IP, network drive mapping, Windows Firewall, proxy, data execution prevention</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Experience with installing, configuring, diagnosing and troubleshooting software</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Experience with ODBC data sources, Windows registry, Windows services, DOS Prompt, event viewer</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Microsoft Office Suite (Outlook, Word, Excel, Access)</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Experience with ticketing system</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Experience with remote assistance and meeting management software e.g. BomGar, ScreenConnect, GoToMeeting</span></li></ul><p style=\\"margin: 0px;\\"> </p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; color: #333333; font-family: verdana, geneva;\\">If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Learn from our differences. Celebrate our diversity. Grow and succeed together.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">“At Aptean, our global and diverse employee base is our greatest asset. 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Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3,500 employees, 60 different products and a global client base, there’s no better time to advance your career at Aptean.</span></p><p style=\\"margin-bottom: .0001pt;\\"> </p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Are you ready for what’s next, now? We are! If being part of a dynamic, high growth organization excites you and you are a Software Support Specialist, and eager to learn and grow, then this opportunity is for you! Our fast-paced environment and dynamic global Support department is eager for a mover and shaker to step into this role and become an integral part of our team. </span></p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-size: 12pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><strong><span style=\\"font-size: 10pt;\\">About the role</span></strong></span></p><p style=\\"margin-bottom: .0001pt;\\"> </p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"font-size: 10pt;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">The Software Support Specialist provides customer support and technical services for our firm's developed Cloud (SaaS) and On-premise shipping software applications and integrated source systems. Support is provided via phone, remote assistance, email and chat. We are seeking a resourceful individual with strong technical aptitude and results-oriented attitude, passionate about creating a superb customer experience. Candidates must be able to get up to speed quickly, have excellent customer service skills, superb written, listening and verbal communication skills and be able to troubleshoot and resolve problems quickly and effectively. At V-Technologies, our high performance technical team is committed to providing efficient, expedient and high quality customer support. The successful experience of our customers depends on accurate, dependable, and timely resolution of all requests for assistance. </span></span></span></p><p style=\\"margin-bottom: .0001pt;\\"> </p><ul><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Providing fast and amazing customer service and technical assistance to our various customer groups in the form of phone, email and remote support in a fast-paced environment</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Obtains & maintains in-depth knowledge of the firm’s shipping software solutions and suite of integrated systems</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Provide technical support for the StarShip shipping solution and integrated Enterprise Systems and carrier software systems</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Identify, diagnose and troubleshoot software issues, provide solutions or workarounds in a timely manner</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Conduct software configuration, installation, software integration, database migration and software upgrades</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Work with customers on basic software training</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Provide software documentation, instructions and help file resources for trending issues or topics</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Recreate customer reported issues in a virtualized sandbox environment</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Conduct research of customer reported problems and provide solutions or escalate to higher tiered support as needed</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Perform root cause analysis for issues using diagnostic tools</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Precisely documenting customer correspondences in our Customer Relationships Management (CRM) software</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Logging software defects and enhancement requests in our tracking software system</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Proactive follow-up with customers on open issues</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Frequent contributions to the product knowledge base</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Very strong communication with team members and Management</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Knowledge acquisition and retention of supported software functionality and integrated systems</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Some basic quality assurance testing</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Some small scoped project management</span></li></ul><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><strong><span style=\\"font-size: 10pt;\\"> </span></strong></span></p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><strong><span style=\\"font-size: 10pt;\\">About you</span></strong></span></p><ul><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">1-2 years information technology, Technical support, Desktop Support, Software, Help Desk or related experience</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Highly organized self-starter who adapts quickly and has excellent attention to detail</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Team oriented</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Excellent customer service and people skills</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Technology savvy</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Resourceful</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Be able to articulate well and provide explanations over the phone</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Excellent written, vocabulary and communication skills</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Extremely patient</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Strong problem isolation and troubleshooting skills</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Strong analytical skills</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Ability to work well under pressure</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Excellent attendance and punctuality</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Strong initiative and work ethic</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Excellent multi-tasking skills</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Teachable</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Highly motivated with strong desire to learn and grow</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">A+ certification and/or CompTIA certification/s preferred but not required</span></li></ul><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><strong><span style=\\"font-size: 10pt;\\">Technical Skills </span></strong></span></p><ul><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Extensive familiarity with Windows operating systems: Windows 10, Windows 2016 server, Windows 2019 Server (32 and 64-bit Editions)</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Familiarity Remote Desktop services (RDS), Terminal Services, Citrix (XenApp)</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Printer installation, configuration & troubleshooting</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Knowledge of computer and networking essentials, TCP/IP, network drive mapping, Windows Firewall, proxy, data execution prevention</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Experience with installing, configuring, diagnosing and troubleshooting software</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Experience with ODBC data sources, Windows registry, Windows services, DOS Prompt, event viewer</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Microsoft Office Suite (Outlook, Word, Excel, Access)</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Experience with ticketing system</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Experience with remote assistance and meeting management software e.g. BomGar, ScreenConnect, GoToMeeting</span></li></ul><p style=\\"margin: 0px;\\"> </p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; color: #333333; font-family: verdana, geneva;\\">If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Learn from our differences. Celebrate our diversity. Grow and succeed together.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy</span></p>","clientName":"Aptean","locations":"Alpharetta, Georgia"},"jdSettings":{"options":{"metadata":{"options":{"enabled":false,"data":[]},"categories":{"enabled":true},"locations":{"enabled":true},"req_id":{"enabled":true},"placement":"top"},"video":{"enabled":false,"placement":"above_description"},"displayFields":{"fieldOrder":["country","categories","req_id","tags1"],"fields":[{"item":"req_id","token":"JOB_DESCRIPTION.REQ_ID","ariaLabel":"JOB_DESCRIPTION.REQ_ID_ARIA_LABEL"},{"item":"country","token":"JOB_DESCRIPTION.COUNTRY","ariaLabel":"JOB_DESCRIPTION.COUNTRY_ARIA_LABEL","fieldType":"country"},{"item":"categories","token":"JOB_DESCRIPTION.CATEGORIES","ariaLabel":"JOB_DESCRIPTION.CATEGORIES_ARIA_LABEL","objectArrayKey":"name"},{"item":"tags1","token":"JOB_DESCRIPTION.TAGS1","ariaLabel":"JOB_DESCRIPTION.TAGS1_ARIA_LABEL"}]}}},"sectionOrder":["description"],"getReferredEnabled":false,"addThisDisabled":true,"externalTrackifEnabled":false,"jibeTrackifEnabled":false,"brandName":"","globalSearchEnabled":false,"jobLangData":[],"referrals":{"enabled":false,"recruit":false},"seoMetaData":{"clientName":"Aptean","data":{"slug":"3665","category":[],"full_location":"Alpharetta, Georgia","short_location":"Alpharetta, Georgia","language":"en-us","languages":["en-us"],"client_code":"aptean","req_id":"3665","title":"Customer Support Analyst","description":"<strong>Overview</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva;\\"><strong><span style=\\"font-size: 10pt;\\">Job Title: Customer Support Analyst</span></strong></span></p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><strong><span style=\\"font-size: 10pt;\\">Location: Alpharetta, GA</span></strong></span></p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-size: 12pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3,500 employees, 60 different products and a global client base, there’s no better time to advance your career at Aptean.</span></p><p style=\\"margin-bottom: .0001pt;\\"> </p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Are you ready for what’s next, now? We are! If being part of a dynamic, high growth organization excites you and you are a Software Support Specialist, and eager to learn and grow, then this opportunity is for you! Our fast-paced environment and dynamic global Support department is eager for a mover and shaker to step into this role and become an integral part of our team. </span></p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-size: 12pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><strong><span style=\\"font-size: 10pt;\\">About the role</span></strong></span></p><p style=\\"margin-bottom: .0001pt;\\"> </p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"font-size: 10pt;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">The Software Support Specialist provides customer support and technical services for our firm's developed Cloud (SaaS) and On-premise shipping software applications and integrated source systems. Support is provided via phone, remote assistance, email and chat. We are seeking a resourceful individual with strong technical aptitude and results-oriented attitude, passionate about creating a superb customer experience. Candidates must be able to get up to speed quickly, have excellent customer service skills, superb written, listening and verbal communication skills and be able to troubleshoot and resolve problems quickly and effectively. At V-Technologies, our high performance technical team is committed to providing efficient, expedient and high quality customer support. The successful experience of our customers depends on accurate, dependable, and timely resolution of all requests for assistance. </span></span></span></p><p style=\\"margin-bottom: .0001pt;\\"> </p><ul><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Providing fast and amazing customer service and technical assistance to our various customer groups in the form of phone, email and remote support in a fast-paced environment</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Obtains & maintains in-depth knowledge of the firm’s shipping software solutions and suite of integrated systems</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Provide technical support for the StarShip shipping solution and integrated Enterprise Systems and carrier software systems</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Identify, diagnose and troubleshoot software issues, provide solutions or workarounds in a timely manner</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Conduct software configuration, installation, software integration, database migration and software upgrades</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Work with customers on basic software training</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Provide software documentation, instructions and help file resources for trending issues or topics</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Recreate customer reported issues in a virtualized sandbox environment</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Conduct research of customer reported problems and provide solutions or escalate to higher tiered support as needed</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Perform root cause analysis for issues using diagnostic tools</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Precisely documenting customer correspondences in our Customer Relationships Management (CRM) software</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Logging software defects and enhancement requests in our tracking software system</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Proactive follow-up with customers on open issues</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Frequent contributions to the product knowledge base</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Very strong communication with team members and Management</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Knowledge acquisition and retention of supported software functionality and integrated systems</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Some basic quality assurance testing</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Some small scoped project management</span></li></ul><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><strong><span style=\\"font-size: 10pt;\\"> </span></strong></span></p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><strong><span style=\\"font-size: 10pt;\\">About you</span></strong></span></p><ul><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">1-2 years information technology, Technical support, Desktop Support, Software, Help Desk or related experience</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Highly organized self-starter who adapts quickly and has excellent attention to detail</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Team oriented</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Excellent customer service and people skills</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Technology savvy</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Resourceful</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Be able to articulate well and provide explanations over the phone</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Excellent written, vocabulary and communication skills</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Extremely patient</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Strong problem isolation and troubleshooting skills</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Strong analytical skills</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Ability to work well under pressure</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Excellent attendance and punctuality</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Strong initiative and work ethic</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Excellent multi-tasking skills</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Teachable</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Highly motivated with strong desire to learn and grow</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">A+ certification and/or CompTIA certification/s preferred but not required</span></li></ul><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><strong><span style=\\"font-size: 10pt;\\">Technical Skills </span></strong></span></p><ul><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Extensive familiarity with Windows operating systems: Windows 10, Windows 2016 server, Windows 2019 Server (32 and 64-bit Editions)</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Familiarity Remote Desktop services (RDS), Terminal Services, Citrix (XenApp)</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Printer installation, configuration & troubleshooting</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Knowledge of computer and networking essentials, TCP/IP, network drive mapping, Windows Firewall, proxy, data execution prevention</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Experience with installing, configuring, diagnosing and troubleshooting software</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Experience with ODBC data sources, Windows registry, Windows services, DOS Prompt, event viewer</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Microsoft Office Suite (Outlook, Word, Excel, Access)</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Experience with ticketing system</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Experience with remote assistance and meeting management software e.g. BomGar, ScreenConnect, GoToMeeting</span></li></ul><p style=\\"margin: 0px;\\"> </p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; color: #333333; font-family: verdana, geneva;\\">If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Learn from our differences. Celebrate our diversity. Grow and succeed together.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy</span></p>","location_name":"Atlanta GA USA","city":"Alpharetta","state":"Georgia","country":"United States","country_code":"US","postal_code":"30022","location_type":"LAT_LNG","latitude":34.0268,"longitude":-84.2422,"additional_locations":[],"tags1":["Employee Regular Full Time"],"tags2":["NA"],"tags3":["Recent Graduates/Entry Level (Early in Careers)"],"tags4":["Onsite"],"department":"","benefits":[],"employment_type":"FULL_TIME","hiring_organization":"Aptean","posted_date":"2023-10-27T16:44:00+0000","apply_url":"https://americas-aptean.icims.com/jobs/3665/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"icims":{"revision_int":3,"uuid":"e99f3da5-2f6f-4008-9956-bebcc0d05e58","primary_posted_site_object":{"datePosted":"2023-10-27T16:44:00+0000","site":"americas-aptean","siteId":"41ba12b4-6a7d-4ab9-bcb6-4c6466b9a2b0","tenantId":"11957","siteType":"ATTRACT"},"date_updated":"2023-10-30T16:57:53Z","config_keys":{"portal.id":"17","ccc.attract.portal.url":"https://careers.aptean.com","icims.external.xml.feeds":"icims.appcast.xml.enabled,icims.bayard.xml.enabled,icims.facebook.xml.enabled,icims.indeed.xml.enabled,icims.glassdoor.xml.enabled,icims.resume-library.xml.enabled,icims.direct-employers.xml.enabled,icims.monster.xml.enabled,icims.adzuna.xml.enabled,icims.careerbuilder.xml.enabled,icims.ziprecruiter.xml.enabled,icims.craigslist.xml.enabled,icims.itjobscafe.xml.enabled,icims.recruitnet.xml.enabled","jobposting.external.company.url":"https://www.aptean.com","jobposting.external.company.name":"Aptean","icims.config.web.indeed.easy.apply":"0"},"jps_is_public":true},"elasticsearch":{"es_created":false},"ats_job_hash":"665f20a933e785f583ae70a067bc2d41","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/120375043940065990"},"import_id":"8b9a722c-4f7a-4273-ba38-1fbe11235ace","redirectOnApply":true,"questionservice":{"id":"29315786"},"import_source":"ImporterService","client_code":"aptean"},"update_date":"2023-10-30T18:15:22+0000","create_date":"2023-10-27T16:45:07+0000"},"formattedData":{"categories":"","location":"Alpharetta, Georgia","title":"Customer Support Analyst","seo_title":["undefined","Alpharetta%2C+Georgia","Customer+Support+Analyst"],"description":"<strong>Overview</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: verdana, geneva;\\"><strong><span style=\\"font-size: 10pt;\\">Job Title: Customer Support Analyst</span></strong></span></p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><strong><span style=\\"font-size: 10pt;\\">Location: Alpharetta, GA</span></strong></span></p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-size: 12pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3,500 employees, 60 different products and a global client base, there’s no better time to advance your career at Aptean.</span></p><p style=\\"margin-bottom: .0001pt;\\"> </p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Are you ready for what’s next, now? We are! If being part of a dynamic, high growth organization excites you and you are a Software Support Specialist, and eager to learn and grow, then this opportunity is for you! Our fast-paced environment and dynamic global Support department is eager for a mover and shaker to step into this role and become an integral part of our team. </span></p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-size: 12pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><strong><span style=\\"font-size: 10pt;\\">About the role</span></strong></span></p><p style=\\"margin-bottom: .0001pt;\\"> </p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"font-size: 10pt;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">The Software Support Specialist provides customer support and technical services for our firm's developed Cloud (SaaS) and On-premise shipping software applications and integrated source systems. Support is provided via phone, remote assistance, email and chat. We are seeking a resourceful individual with strong technical aptitude and results-oriented attitude, passionate about creating a superb customer experience. Candidates must be able to get up to speed quickly, have excellent customer service skills, superb written, listening and verbal communication skills and be able to troubleshoot and resolve problems quickly and effectively. At V-Technologies, our high performance technical team is committed to providing efficient, expedient and high quality customer support. The successful experience of our customers depends on accurate, dependable, and timely resolution of all requests for assistance. </span></span></span></p><p style=\\"margin-bottom: .0001pt;\\"> </p><ul><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Providing fast and amazing customer service and technical assistance to our various customer groups in the form of phone, email and remote support in a fast-paced environment</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Obtains & maintains in-depth knowledge of the firm’s shipping software solutions and suite of integrated systems</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Provide technical support for the StarShip shipping solution and integrated Enterprise Systems and carrier software systems</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Identify, diagnose and troubleshoot software issues, provide solutions or workarounds in a timely manner</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Conduct software configuration, installation, software integration, database migration and software upgrades</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Work with customers on basic software training</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Provide software documentation, instructions and help file resources for trending issues or topics</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Recreate customer reported issues in a virtualized sandbox environment</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Conduct research of customer reported problems and provide solutions or escalate to higher tiered support as needed</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Perform root cause analysis for issues using diagnostic tools</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Precisely documenting customer correspondences in our Customer Relationships Management (CRM) software</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Logging software defects and enhancement requests in our tracking software system</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Proactive follow-up with customers on open issues</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Frequent contributions to the product knowledge base</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Very strong communication with team members and Management</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Knowledge acquisition and retention of supported software functionality and integrated systems</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Some basic quality assurance testing</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Some small scoped project management</span></li></ul><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><strong><span style=\\"font-size: 10pt;\\"> </span></strong></span></p><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><strong><span style=\\"font-size: 10pt;\\">About you</span></strong></span></p><ul><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">1-2 years information technology, Technical support, Desktop Support, Software, Help Desk or related experience</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Highly organized self-starter who adapts quickly and has excellent attention to detail</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Team oriented</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Excellent customer service and people skills</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Technology savvy</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Resourceful</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Be able to articulate well and provide explanations over the phone</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Excellent written, vocabulary and communication skills</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Extremely patient</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Strong problem isolation and troubleshooting skills</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Strong analytical skills</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Ability to work well under pressure</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Excellent attendance and punctuality</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Strong initiative and work ethic</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Excellent multi-tasking skills</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Teachable</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Highly motivated with strong desire to learn and grow</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">A+ certification and/or CompTIA certification/s preferred but not required</span></li></ul><p style=\\"margin-bottom: .0001pt;\\"><span style=\\"font-family: verdana, geneva;\\"><strong><span style=\\"font-size: 10pt;\\">Technical Skills </span></strong></span></p><ul><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Extensive familiarity with Windows operating systems: Windows 10, Windows 2016 server, Windows 2019 Server (32 and 64-bit Editions)</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Familiarity Remote Desktop services (RDS), Terminal Services, Citrix (XenApp)</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Printer installation, configuration & troubleshooting</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Knowledge of computer and networking essentials, TCP/IP, network drive mapping, Windows Firewall, proxy, data execution prevention</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Experience with installing, configuring, diagnosing and troubleshooting software</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Experience with ODBC data sources, Windows registry, Windows services, DOS Prompt, event viewer</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Microsoft Office Suite (Outlook, Word, Excel, Access)</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Experience with ticketing system</span></li><li><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Experience with remote assistance and meeting management software e.g. BomGar, ScreenConnect, GoToMeeting</span></li></ul><p style=\\"margin: 0px;\\"> </p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; color: #333333; font-family: verdana, geneva;\\">If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Learn from our differences. Celebrate our diversity. Grow and succeed together.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.</span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\">“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy</span></p>","clientName":"Aptean","locations":"Alpharetta, Georgia"}},"isNoIndex":false,"preloginConfiguration":null,"contextSettings":{"contextDefinitions":[{"name":"search","displayName":"Search | Aptean Careers","metadata":{"title":"Search | Aptean Careers"}},{"name":"emea","displayName":"EMEA | Aptean Careers","metadata":{"title":"EMEA | Aptean Careers"},"search":{"tags2":"EMEA"}},{"name":"apac","displayName":"APAC | Aptean Careers","metadata":{"title":"APAC | Aptean Careers"},"search":{"tags2":"APAC"}},{"name":"na","displayName":"NA | Aptean Careers","metadata":{"title":"NA | Aptean Careers"},"search":{"tags2":"NA"}}],"currentClient":"aptean"},"similarJobsEnabled":false,"login":{},"inhouseAlertsEnabled":false,"addressFormat":"short"}; </script>\n<script> window.jobDescriptionTemplates = {\n sectionTop: "<!-- FOR BRANDING ELEMENTS TO BE PLACED ABOVE JOB DESCRIPTION BODY -->",\n sectionBottom: "<!-- FOR BRANDING ELEMENTS TO BE PLACED BELOW JOB DESCRIPTION BODY -->",\n additionalButton: "<!-- additional button on JD page -->",\n getReferred: "<a href=\\"undefined\\" class=\\"get-referred cta-button\\">\\n <span class=\\"fa fa-users\\" aria-hidden=\\"true\\"></span>\\n Get Referred\\n</a>",\n rightRailMedia: "",\n};\n</script>\n\n <script src="https://app.jibecdn.com/prod/descriptions/1.1.45/polyfills-es5.js" nomodule=""></script>\n <script src="https://app.jibecdn.com/prod/descriptions/1.1.45/polyfills.js"></script>\n <script src="https://app.jibecdn.com/prod/descriptions/1.1.45/scripts.js"></script>\n <script src="https://app.jibecdn.com/prod/descriptions/1.1.45/main.js"></script>\n\n\n\n <script type="text/javascript" id="">(function(d){var f=d._cpga;if(!f){f={log:function(a,b,c,e){try{e||(e="debug"),google_tag_manager["rm"]["1390162"](16)&&"object"==typeof console&&(console.group(["_cpga",a,b].join(" - ")),console[e](c),console.groupEnd())}catch(g){}},ee:{recurse:function(a,b){if(1==b.length)return a[b];var c=b.shift();a=a[c];if(!a)return null;if(0!=b.length)return f.ee.recurse(a,b)},mapToProduct:function(a,b,c){try{if(!a)return{};b&&(a.customerId=b);c&&(a.hasVideo=c);b=[{k:"name",v:"title"},{k:"id",v:"id"},{k:"brand",v:"customerId"},\n
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Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3,500 employees, 60 different products and a global client base, there’s no better time to advance your career at Aptean.
Are you ready for what’s next, now? We are! If being part of a dynamic, high growth organization excites you and you are a Software Support Specialist, and eager to learn and grow, then this opportunity is for you! Our fast-paced environment and dynamic global Support department is eager for a mover and shaker to step into this role and become an integral part of our team.
About the role
The Software Support Specialist provides customer support and technical services for our firm's developed Cloud (SaaS) and On-premise shipping software applications and integrated source systems. Support is provided via phone, remote assistance, email and chat. We are seeking a resourceful individual with strong technical aptitude and results-oriented attitude, passionate about creating a superb customer experience. Candidates must be able to get up to speed quickly, have excellent customer service skills, superb written, listening and verbal communication skills and be able to troubleshoot and resolve problems quickly and effectively. At V-Technologies, our high performance technical team is committed to providing efficient, expedient and high quality customer support. The successful experience of our customers depends on accurate, dependable, and timely resolution of all requests for assistance.
Providing fast and amazing customer service and technical assistance to our various customer groups in the form of phone, email and remote support in a fast-paced environment
Obtains & maintains in-depth knowledge of the firm’s shipping software solutions and suite of integrated systems
Provide technical support for the StarShip shipping solution and integrated Enterprise Systems and carrier software systems
Identify, diagnose and troubleshoot software issues, provide solutions or workarounds in a timely manner
Knowledge of computer and networking essentials, TCP/IP, network drive mapping, Windows Firewall, proxy, data execution prevention
Experience with installing, configuring, diagnosing and troubleshooting software
Experience with ODBC data sources, Windows registry, Windows services, DOS Prompt, event viewer
Microsoft Office Suite (Outlook, Word, Excel, Access)
Experience with ticketing system
Experience with remote assistance and meeting management software e.g. BomGar, ScreenConnect, GoToMeeting
If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.
Learn from our differences. Celebrate our diversity. Grow and succeed together.
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy
Cookies are used on this site to assist in continually improving the candidate experience and all the interaction data we store of our visitors is anonymous. Learn more about your rights on our Privacy Policy page.
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