JOB TITLE: Customer Support Consultant Location: Madurai
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GENERAL JOB SUMMARY
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Customer Success Analyst is responsible for responding to and resolving complex customer problems via phone, email and remote access for Aptean products. The role focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments. Isolate and provide resolution to customer issues or qualify the customer issue for Development level assistance or functional assistance or other assistance from other functions.
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Is responsible for problem tracking, diagnosis, replication, troubleshooting, resolution and escalation vetting using sound judgment and creative and innovative ways to solve problems. Reports to the Manager, CS for the assigned product area and will have frequent contacts with customers, peers, product managers, stakeholders and members of R&D.
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PRINCIPLE DUTIES AND RESPONSIBILITIES
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\nHands on experience in ERP modules - Manufacturing/Distribution/Warehouse module\n
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. Working experience in any ERP is added advantage.
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\nGood understanding on functional processes, procedures and control standards for the Manufacturing/Distribution/Warehouse module. \n
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Exposure to ERP Distribution and Manufacturing modules will be an added advantage
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Need to be a techno functional consultant having excellent verbal, telephonic and written communication skills
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Must possess good problem solving, technical analysis, analytical skills and customer handling skills.
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Highly emphatic person who focuses towards customer success, collaborate to provide early resolution to issues by providing the best solution & being a trusted advisor to our customers
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Ability to work on multiple issues and prioritize work accordingly to business processes
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Meets established targets for customer satisfaction, throughput and other key KPIs, regularly upskill, cross skill & promote knowledge sharing.
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Document customer problem information, recommendations, and resolution in a clear and concise manner-using incident tracking system.
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Exposure to SQL, Database, and SaaS and MS office tools (like Excel, Word).
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JOB SPECIFICATIONS
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Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science)
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Bachelor’s/Master’s Degree
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Work Experience (Indicate the approximate years of relevant work experience necessary for this position)
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\n2+ years of experience in ERP Application Product or Support Manufacturing/Distribution/Warehouse module\n
<script> window.jobDescriptionConfig = {"socialShare":true,"job":{"slug":"3694","category":[],"full_location":"Madurai, India","short_location":"Madurai, India","language":"en-us","languages":["en-us"],"client_code":"aptean","req_id":"3694","title":"Customer Support Consultant","description":"Overview<br><br><p style=\\"margin: 0px;\\"> </p><table style=\\"margin-left: -5.4pt; border-collapse: collapse; border: none;\\" width=\\"643\\"><tbody><tr><td style=\\"width: 481.95pt; border: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"643\\"><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong>JOB TITLE: </strong><strong>Customer Support Consultant <br />Location: Madurai</strong></span></p></td></tr><tr><td style=\\"width: 481.95pt; border: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"643\\"><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong>GENERAL JOB SUMMARY</strong></span></p></td></tr><tr><td style=\\"width: 481.95pt; border: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"643\\"><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\">Customer Success Analyst is responsible for responding to and resolving complex customer problems via phone, email and remote access for Aptean products. The role focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments. Isolate and provide resolution to customer issues or qualify the customer issue for Development level assistance or functional assistance or other assistance from other functions. </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\">Is responsible for problem tracking, diagnosis, replication, troubleshooting, resolution and escalation vetting using sound judgment and creative and innovative ways to solve problems. Reports to the Manager, CS for the assigned product area and will have frequent contacts with customers, peers, product managers, stakeholders and members of R&D. </span></p></td></tr></tbody></table><p style=\\"margin: 0px;\\"> </p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong>PRINCIPLE DUTIES AND RESPONSIBILITIES </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"color: windowtext; font-size: 10pt;\\"> </span></p><ul><li><span style=\\"font-size: 10pt;\\">Hands on experience in ERP modules - </span><span style=\\"font-family: 'Arial',sans-serif;\\">Manufacturing/Distribution/Warehouse module</span></li><li><span style=\\"font-size: 10pt;\\">. Working experience in any ERP is added advantage.</span></li><li><span style=\\"font-size: 10pt;\\">Good understanding on functional processes, procedures and control standards for the </span><span style=\\"font-family: 'Arial',sans-serif;\\">Manufacturing/Distribution/Warehouse module</span><span style=\\"font-size: 10pt;\\">. </span></li><li><span style=\\"font-size: 10pt;\\">Exposure to ERP Distribution and Manufacturing modules will be an added advantage </span></li><li><span style=\\"font-size: 10pt;\\">Need to be a techno functional consultant having excellent verbal, telephonic and written communication skills </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Must possess good problem solving, technical analysis, analytical skills and customer handling skills. </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Highly emphatic person who focuses towards customer success, collaborate to provide early resolution to issues by providing the best solution & being a trusted advisor to our customers </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Ability to work on multiple issues and prioritize work accordingly to business processes </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Meets established targets for customer satisfaction, throughput and other key KPIs, regularly upskill, cross skill & promote knowledge sharing. </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Document customer problem information, recommendations, and resolution in a clear and concise manner-using incident tracking system. </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Exposure to SQL, Database, and SaaS and MS office tools (like Excel, Word). </span></li></ul><p style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong><u>JOB SPECIFICATIONS </u></strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong>Education </strong>(Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science) </span></p><ul><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">Bachelor’s/Master’s Degree</span></li></ul><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong>Work Experience </strong>(Indicate the approximate years of relevant work experience necessary for this position) </span></p><ul><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">2+ years of experience in ERP Application Product or Support </span><span style=\\"font-family: 'Arial',sans-serif;\\">Manufacturing/Distribution/Warehouse module</span></li></ul><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\">(General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets & Project Accounting). </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong>Skills and Abilities </strong></span></p><ul><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">Good personal computer and business solutions software skills </span></li><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">Ability to work independently and as part of a team </span></li><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">Excellent time management and organizational skills </span></li><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">Must have excellent verbal and written communication skills </span></li><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">Strong analytical problem solving and decision-making skills </span></li><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">Display strong work ethic and do whatever it takes to get the job done</span></li></ul>","location_name":"Madurai India","street_address":"TCE Excellence Building","city":"Madurai","state":"Tamil Nadu","country":"India","country_code":"IN","postal_code":"625015","location_type":"LAT_LNG","latitude":10.8535,"longitude":78.7718,"additional_locations":[],"tags1":["Employee Regular Full Time"],"tags2":["APAC"],"tags3":["Experienced Professional"],"tags4":["Onsite"],"department":"","benefits":[],"employment_type":"FULL_TIME","hiring_organization":"Aptean","posted_date":"2023-11-09T05:31:00+0000","apply_url":"https://asiapac-aptean.icims.com/jobs/3694/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"icims":{"revision_int":1,"uuid":"e927a22b-3269-4f19-b887-2d241ca3e3be","primary_posted_site_object":{"datePosted":"2023-11-09T05:31:00+0000","site":"asiapac-aptean","siteId":"624e7517-b109-4c4d-b32c-52896b9fa8b4","tenantId":"11957","siteType":"ATTRACT"},"date_updated":"2023-11-09T05:31:23Z","config_keys":{"portal.id":"75779","ccc.attract.portal.url":"https://careers.aptean.com","icims.external.xml.feeds":"icims.indeed.xml.enabled,icims.resume-library.xml.enabled,icims.direct-employers.xml.enabled,icims.monster.xml.enabled,icims.adzuna.xml.enabled,icims.careerbuilder.xml.enabled,icims.ziprecruiter.xml.enabled,icims.craigslist.xml.enabled,icims.itjobscafe.xml.enabled,icims.recruitnet.xml.enabled,icims.upward.xml.enabled,icims.jobbio.xml.enabled,icims.propellum.xml.enabled,icims.snagajob.xml.enabled,icims.inhersight.xml.enabled,icims.pallet-labs.xml.enabled,icims.qkly.xml.enabled,icims.cv-library.xml.enabled,icims.linkedin.xml.enabled,icims.zippia.xml.enabled,icims.puck.xml.enabled","jobposting.external.company.url":"https://www.aptean.com","jobposting.external.company.name":"Aptean","icims.config.web.indeed.easy.apply":"0"},"jps_is_public":true},"elasticsearch":{"es_created":false},"ats_job_hash":"d051da8df981d78b4029d0bc652ec954","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/123592359783867078"},"import_id":"0f2381f4-5c72-48ba-90cf-97810d8df308","redirectOnApply":true,"questionservice":{"id":"29453576"},"import_source":"ImporterService","client_code":"aptean"},"update_date":"2023-11-09T06:27:01+0000","create_date":"2023-11-09T05:33:40+0000"},"jobFormatted":{"categories":"","location":"Madurai, India","title":"Customer Support Consultant","seo_title":["undefined","Madurai%2C+India","Customer+Support+Consultant"],"description":"Overview<br><br><p style=\\"margin: 0px;\\"> </p><table style=\\"margin-left: -5.4pt; border-collapse: collapse; border: none;\\" width=\\"643\\"><tbody><tr><td style=\\"width: 481.95pt; border: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"643\\"><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong>JOB TITLE: </strong><strong>Customer Support Consultant <br />Location: Madurai</strong></span></p></td></tr><tr><td style=\\"width: 481.95pt; border: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"643\\"><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong>GENERAL JOB SUMMARY</strong></span></p></td></tr><tr><td style=\\"width: 481.95pt; border: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"643\\"><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\">Customer Success Analyst is responsible for responding to and resolving complex customer problems via phone, email and remote access for Aptean products. The role focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments. Isolate and provide resolution to customer issues or qualify the customer issue for Development level assistance or functional assistance or other assistance from other functions. </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\">Is responsible for problem tracking, diagnosis, replication, troubleshooting, resolution and escalation vetting using sound judgment and creative and innovative ways to solve problems. Reports to the Manager, CS for the assigned product area and will have frequent contacts with customers, peers, product managers, stakeholders and members of R&D. </span></p></td></tr></tbody></table><p style=\\"margin: 0px;\\"> </p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong>PRINCIPLE DUTIES AND RESPONSIBILITIES </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"color: windowtext; font-size: 10pt;\\"> </span></p><ul><li><span style=\\"font-size: 10pt;\\">Hands on experience in ERP modules - </span><span style=\\"font-family: 'Arial',sans-serif;\\">Manufacturing/Distribution/Warehouse module</span></li><li><span style=\\"font-size: 10pt;\\">. Working experience in any ERP is added advantage.</span></li><li><span style=\\"font-size: 10pt;\\">Good understanding on functional processes, procedures and control standards for the </span><span style=\\"font-family: 'Arial',sans-serif;\\">Manufacturing/Distribution/Warehouse module</span><span style=\\"font-size: 10pt;\\">. </span></li><li><span style=\\"font-size: 10pt;\\">Exposure to ERP Distribution and Manufacturing modules will be an added advantage </span></li><li><span style=\\"font-size: 10pt;\\">Need to be a techno functional consultant having excellent verbal, telephonic and written communication skills </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Must possess good problem solving, technical analysis, analytical skills and customer handling skills. </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Highly emphatic person who focuses towards customer success, collaborate to provide early resolution to issues by providing the best solution & being a trusted advisor to our customers </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Ability to work on multiple issues and prioritize work accordingly to business processes </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Meets established targets for customer satisfaction, throughput and other key KPIs, regularly upskill, cross skill & promote knowledge sharing. </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Document customer problem information, recommendations, and resolution in a clear and concise manner-using incident tracking system. </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Exposure to SQL, Database, and SaaS and MS office tools (like Excel, Word). </span></li></ul><p style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong><u>JOB SPECIFICATIONS </u></strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong>Education </strong>(Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science) </span></p><ul><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">Bachelor’s/Master’s Degree</span></li></ul><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong>Work Experience </strong>(Indicate the approximate years of relevant work experience necessary for this position) </span></p><ul><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">2+ years of experience in ERP Application Product or Support </span><span style=\\"font-family: 'Arial',sans-serif;\\">Manufacturing/Distribution/Warehouse module</span></li></ul><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\">(General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets & Project Accounting). </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong>Skills and Abilities </strong></span></p><ul><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">Good personal computer and business solutions software skills </span></li><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">Ability to work independently and as part of a team </span></li><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">Excellent time management and organizational skills </span></li><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">Must have excellent verbal and written communication skills </span></li><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">Strong analytical problem solving and decision-making skills </span></li><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">Display strong work ethic and do whatever it takes to get the job done</span></li></ul>","clientName":"Aptean","locations":"Madurai, India"},"jdSettings":{"options":{"metadata":{"options":{"enabled":false,"data":[]},"categories":{"enabled":true},"locations":{"enabled":true},"req_id":{"enabled":true},"placement":"top"},"video":{"enabled":false,"placement":"above_description"},"displayFields":{"fieldOrder":["country","categories","req_id","tags1"],"fields":[{"item":"req_id","token":"JOB_DESCRIPTION.REQ_ID","ariaLabel":"JOB_DESCRIPTION.REQ_ID_ARIA_LABEL"},{"item":"country","token":"JOB_DESCRIPTION.COUNTRY","ariaLabel":"JOB_DESCRIPTION.COUNTRY_ARIA_LABEL","fieldType":"country"},{"item":"categories","token":"JOB_DESCRIPTION.CATEGORIES","ariaLabel":"JOB_DESCRIPTION.CATEGORIES_ARIA_LABEL","objectArrayKey":"name"},{"item":"tags1","token":"JOB_DESCRIPTION.TAGS1","ariaLabel":"JOB_DESCRIPTION.TAGS1_ARIA_LABEL"}]}}},"sectionOrder":["description"],"getReferredEnabled":false,"addThisDisabled":true,"externalTrackifEnabled":false,"jibeTrackifEnabled":false,"brandName":"","globalSearchEnabled":false,"jobLangData":[],"referrals":{"enabled":false,"recruit":false},"seoMetaData":{"clientName":"Aptean","data":{"slug":"3694","category":[],"full_location":"Madurai, India","short_location":"Madurai, India","language":"en-us","languages":["en-us"],"client_code":"aptean","req_id":"3694","title":"Customer Support Consultant","description":"Overview<br><br><p style=\\"margin: 0px;\\"> </p><table style=\\"margin-left: -5.4pt; border-collapse: collapse; border: none;\\" width=\\"643\\"><tbody><tr><td style=\\"width: 481.95pt; border: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"643\\"><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong>JOB TITLE: </strong><strong>Customer Support Consultant <br />Location: Madurai</strong></span></p></td></tr><tr><td style=\\"width: 481.95pt; border: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"643\\"><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong>GENERAL JOB SUMMARY</strong></span></p></td></tr><tr><td style=\\"width: 481.95pt; border: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"643\\"><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\">Customer Success Analyst is responsible for responding to and resolving complex customer problems via phone, email and remote access for Aptean products. The role focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments. Isolate and provide resolution to customer issues or qualify the customer issue for Development level assistance or functional assistance or other assistance from other functions. </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\">Is responsible for problem tracking, diagnosis, replication, troubleshooting, resolution and escalation vetting using sound judgment and creative and innovative ways to solve problems. Reports to the Manager, CS for the assigned product area and will have frequent contacts with customers, peers, product managers, stakeholders and members of R&D. </span></p></td></tr></tbody></table><p style=\\"margin: 0px;\\"> </p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong>PRINCIPLE DUTIES AND RESPONSIBILITIES </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"color: windowtext; font-size: 10pt;\\"> </span></p><ul><li><span style=\\"font-size: 10pt;\\">Hands on experience in ERP modules - </span><span style=\\"font-family: 'Arial',sans-serif;\\">Manufacturing/Distribution/Warehouse module</span></li><li><span style=\\"font-size: 10pt;\\">. Working experience in any ERP is added advantage.</span></li><li><span style=\\"font-size: 10pt;\\">Good understanding on functional processes, procedures and control standards for the </span><span style=\\"font-family: 'Arial',sans-serif;\\">Manufacturing/Distribution/Warehouse module</span><span style=\\"font-size: 10pt;\\">. </span></li><li><span style=\\"font-size: 10pt;\\">Exposure to ERP Distribution and Manufacturing modules will be an added advantage </span></li><li><span style=\\"font-size: 10pt;\\">Need to be a techno functional consultant having excellent verbal, telephonic and written communication skills </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Must possess good problem solving, technical analysis, analytical skills and customer handling skills. </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Highly emphatic person who focuses towards customer success, collaborate to provide early resolution to issues by providing the best solution & being a trusted advisor to our customers </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Ability to work on multiple issues and prioritize work accordingly to business processes </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Meets established targets for customer satisfaction, throughput and other key KPIs, regularly upskill, cross skill & promote knowledge sharing. </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Document customer problem information, recommendations, and resolution in a clear and concise manner-using incident tracking system. </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Exposure to SQL, Database, and SaaS and MS office tools (like Excel, Word). </span></li></ul><p style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong><u>JOB SPECIFICATIONS </u></strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong>Education </strong>(Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science) </span></p><ul><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">Bachelor’s/Master’s Degree</span></li></ul><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong>Work Experience </strong>(Indicate the approximate years of relevant work experience necessary for this position) </span></p><ul><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">2+ years of experience in ERP Application Product or Support </span><span style=\\"font-family: 'Arial',sans-serif;\\">Manufacturing/Distribution/Warehouse module</span></li></ul><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\">(General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets & Project Accounting). </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong>Skills and Abilities </strong></span></p><ul><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">Good personal computer and business solutions software skills </span></li><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">Ability to work independently and as part of a team </span></li><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">Excellent time management and organizational skills </span></li><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">Must have excellent verbal and written communication skills </span></li><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">Strong analytical problem solving and decision-making skills </span></li><li style=\\"margin-left: .5in;\\"><span style=\\"font-size: 10pt;\\">Display strong work ethic and do whatever it takes to get the job done</span></li></ul>","location_name":"Madurai India","street_address":"TCE Excellence Building","city":"Madurai","state":"Tamil Nadu","country":"India","country_code":"IN","postal_code":"625015","location_type":"LAT_LNG","latitude":10.8535,"longitude":78.7718,"additional_locations":[],"tags1":["Employee Regular Full Time"],"tags2":["APAC"],"tags3":["Experienced Professional"],"tags4":["Onsite"],"department":"","benefits":[],"employment_type":"FULL_TIME","hiring_organization":"Aptean","posted_date":"2023-11-09T05:31:00+0000","apply_url":"https://asiapac-aptean.icims.com/jobs/3694/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"icims":{"revision_int":1,"uuid":"e927a22b-3269-4f19-b887-2d241ca3e3be","primary_posted_site_object":{"datePosted":"2023-11-09T05:31:00+0000","site":"asiapac-aptean","siteId":"624e7517-b109-4c4d-b32c-52896b9fa8b4","tenantId":"11957","siteType":"ATTRACT"},"date_updated":"2023-11-09T05:31:23Z","config_keys":{"portal.id":"75779","ccc.attract.portal.url":"https://careers.aptean.com","icims.external.xml.feeds":"icims.indeed.xml.enabled,icims.resume-library.xml.enabled,icims.direct-employers.xml.enabled,icims.monster.xml.enabled,icims.adzuna.xml.enabled,icims.careerbuilder.xml.enabled,icims.ziprecruiter.xml.enabled,icims.craigslist.xml.enabled,icims.itjobscafe.xml.enabled,icims.recruitnet.xml.enabled,icims.upward.xml.enabled,icims.jobbio.xml.enabled,icims.propellum.xml.enabled,icims.snagajob.xml.enabled,icims.inhersight.xml.enabled,icims.pallet-labs.xml.enabled,icims.qkly.xml.enabled,icims.cv-library.xml.enabled,icims.linkedin.xml.enabled,icims.zippia.xml.enabled,icims.puck.xml.enabled","jobposting.external.company.url":"https://www.aptean.com","jobposting.external.company.name":"Aptean","icims.config.web.indeed.easy.apply":"0"},"jps_is_public":true},"elasticsearch":{"es_created":false},"ats_job_hash":"d051da8df981d78b4029d0bc652ec954","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/123592359783867078"},"import_id":"0f2381f4-5c72-48ba-90cf-97810d8df308","redirectOnApply":true,"questionservice":{"id":"29453576"},"import_source":"ImporterService","client_code":"aptean"},"update_date":"2023-11-09T06:27:01+0000","create_date":"2023-11-09T05:33:40+0000"},"formattedData":{"categories":"","location":"Madurai, India","title":"Customer Support Consultant","seo_title":["undefined","Madurai%2C+India","Customer+Support+Consultant"],"description":"Overview<br><br><p style=\\"margin: 0px;\\"> </p><table style=\\"margin-left: -5.4pt; border-collapse: collapse; border: none;\\" width=\\"643\\"><tbody><tr><td style=\\"width: 481.95pt; border: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"643\\"><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong>JOB TITLE: </strong><strong>Customer Support Consultant <br />Location: Madurai</strong></span></p></td></tr><tr><td style=\\"width: 481.95pt; border: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"643\\"><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong>GENERAL JOB SUMMARY</strong></span></p></td></tr><tr><td style=\\"width: 481.95pt; border: none; padding: 0in 5.4pt 0in 5.4pt;\\" width=\\"643\\"><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\">Customer Success Analyst is responsible for responding to and resolving complex customer problems via phone, email and remote access for Aptean products. The role focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments. Isolate and provide resolution to customer issues or qualify the customer issue for Development level assistance or functional assistance or other assistance from other functions. </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\">Is responsible for problem tracking, diagnosis, replication, troubleshooting, resolution and escalation vetting using sound judgment and creative and innovative ways to solve problems. Reports to the Manager, CS for the assigned product area and will have frequent contacts with customers, peers, product managers, stakeholders and members of R&D. </span></p></td></tr></tbody></table><p style=\\"margin: 0px;\\"> </p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong>PRINCIPLE DUTIES AND RESPONSIBILITIES </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"color: windowtext; font-size: 10pt;\\"> </span></p><ul><li><span style=\\"font-size: 10pt;\\">Hands on experience in ERP modules - </span><span style=\\"font-family: 'Arial',sans-serif;\\">Manufacturing/Distribution/Warehouse module</span></li><li><span style=\\"font-size: 10pt;\\">. Working experience in any ERP is added advantage.</span></li><li><span style=\\"font-size: 10pt;\\">Good understanding on functional processes, procedures and control standards for the </span><span style=\\"font-family: 'Arial',sans-serif;\\">Manufacturing/Distribution/Warehouse module</span><span style=\\"font-size: 10pt;\\">. </span></li><li><span style=\\"font-size: 10pt;\\">Exposure to ERP Distribution and Manufacturing modules will be an added advantage </span></li><li><span style=\\"font-size: 10pt;\\">Need to be a techno functional consultant having excellent verbal, telephonic and written communication skills </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Must possess good problem solving, technical analysis, analytical skills and customer handling skills. </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Highly emphatic person who focuses towards customer success, collaborate to provide early resolution to issues by providing the best solution & being a trusted advisor to our customers </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Ability to work on multiple issues and prioritize work accordingly to business processes </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Meets established targets for customer satisfaction, throughput and other key KPIs, regularly upskill, cross skill & promote knowledge sharing. </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Document customer problem information, recommendations, and resolution in a clear and concise manner-using incident tracking system. </span></li><li style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\">Exposure to SQL, Database, and SaaS and MS office tools (like Excel, Word). </span></li></ul><p style=\\"margin-bottom: 0in;\\"><span style=\\"font-size: 10pt; color: black;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong><u>JOB SPECIFICATIONS </u></strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong> </strong></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><strong>Education </strong>(Indicate the minimum level of education necessary for this position. 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JOB TITLE: Customer Support Consultant Location: Madurai
GENERAL JOB SUMMARY
Customer Success Analyst is responsible for responding to and resolving complex customer problems via phone, email and remote access for Aptean products. The role focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments. Isolate and provide resolution to customer issues or qualify the customer issue for Development level assistance or functional assistance or other assistance from other functions.
Is responsible for problem tracking, diagnosis, replication, troubleshooting, resolution and escalation vetting using sound judgment and creative and innovative ways to solve problems. Reports to the Manager, CS for the assigned product area and will have frequent contacts with customers, peers, product managers, stakeholders and members of R&D.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Hands on experience in ERP modules - Manufacturing/Distribution/Warehouse module
. Working experience in any ERP is added advantage.
Good understanding on functional processes, procedures and control standards for the Manufacturing/Distribution/Warehouse module.
Exposure to ERP Distribution and Manufacturing modules will be an added advantage
Need to be a techno functional consultant having excellent verbal, telephonic and written communication skills
Must possess good problem solving, technical analysis, analytical skills and customer handling skills.
Highly emphatic person who focuses towards customer success, collaborate to provide early resolution to issues by providing the best solution & being a trusted advisor to our customers
Ability to work on multiple issues and prioritize work accordingly to business processes
Meets established targets for customer satisfaction, throughput and other key KPIs, regularly upskill, cross skill & promote knowledge sharing.
Document customer problem information, recommendations, and resolution in a clear and concise manner-using incident tracking system.
Exposure to SQL, Database, and SaaS and MS office tools (like Excel, Word).
JOB SPECIFICATIONS
Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science)
Bachelor’s/Master’s Degree
Work Experience (Indicate the approximate years of relevant work experience necessary for this position)
2+ years of experience in ERP Application Product or Support Manufacturing/Distribution/Warehouse module
Good personal computer and business solutions software skills
Ability to work independently and as part of a team
Excellent time management and organizational skills
Must have excellent verbal and written communication skills
Strong analytical problem solving and decision-making skills
Display strong work ethic and do whatever it takes to get the job done
Cookies are used on this site to assist in continually improving the candidate experience and all the interaction data we store of our visitors is anonymous. Learn more about your rights on our Privacy Policy page.
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