Job Description

Biocomposites is an international medical devices company that engineers, manufactures, and markets world leading products for use in infection management in bone and soft tissue. Based in Keele, UK, it has global operations across Europe, USA, Argentina, Canada, China, and India. Biocomposites is a world leader in the development of innovative calcium compounds and bone cements for surgical use. Its products regenerate bone and target infection risks across a variety of specialties, including musculoskeletal infection, orthopaedics, trauma, spine, foot and ankle, podiatry, and sports injuries. Biocomposites products are now used in over one million procedures per annum and sold in more than 100 countries around the world.

The Role

The Administrative Assistant provides broad operational and administrative support across customer service, accounts payable, accounts receivable, import operations, and coordination with external service providers. This position plays a key role in maintaining efficient daily business operations, supporting internal teams, and ensuring smooth communication with customers, vendors, logistics partners, and other stakeholders.

This role requires frequent interaction with customers, suppliers, logistics providers, customs-related service partners, and internal departments. The position may involve a combination of administrative, operational, and coordination responsibilities in a dynamic business environment.

Reports to

Country Manager or another designated manager, depending on the company’s organizational structure.

Tasks and Responsibilities

1. Administrative Support

• Provide day-to-day administrative support to the business and leadership team.
• Maintain organized electronic and physical records, files, and operational documents.
• Assist with preparation of reports, spreadsheets, forms, and internal correspondence.
• Support scheduling, meeting coordination, document control, and follow-up on pending tasks.

2. Customer Service

• Serve as a first point of contact for customer inquiries by email, phone, and other communication channels.
• Support order follow-up, delivery coordination, issue resolution, and customer communication.
• Maintain accurate customer records and help ensure a high standard of service and responsiveness.
• Coordinate internally with sales, operations, and clinical/commercial teams to address customer needs.

3. Accounts Payable and Accounts Receivable

• Process supplier invoices and supporting documents for payment.
• Monitor payment schedules and assist in ensuring timely settlement of obligations.
• Issue invoices and support collection follow-up with customers.
• Reconcile accounts, track outstanding balances, and assist with financial controls and reporting.
• Liaise with the finance team, banks, and counterparties as required.

4. Import Operations

• Support import processes from purchase order through customs clearance and final delivery.
• Coordinate documentation related to international shipments, import records, and internal controls.
• Interface with freight forwarders, customs brokers, transport providers, and internal stakeholders.
• Monitor shipment status, timelines, and documentation requirements to help ensure compliance and continuity of supply.

5. Vendor and Service Provider Coordination

• Maintain regular communication with service providers, suppliers, logistics partners, and other third parties.
• Request quotations, follow up on services, and monitor vendor performance and delivery timelines.
• Support contract administration, document collection, and routine vendor management activities.
• Help ensure vendors comply with company documentation and operational requirements.

Qualifications

• Bachelor’s degree in business administration, Accounting, International Trade, Logistics, or a related field preferred.
• Previous experience in administrative support, customer service, finance support, or operations coordination.
• Experience with accounts payable/receivable and import or logistics processes is desirable.
• Proficiency in Microsoft Office, especially Excel, Word, and Outlook.
• English proficiency required; additional language skills are a plus.

Skills and Competencies

• Strong organizational and multitasking skills.
• Attention to detail and ability to manage multiple priorities.
• Good written and verbal communication skills.
• Customer-oriented mindset with a proactive approach to problem solving.
• Ability to work cross-functionally with internal teams and external partners.
• Basic financial acumen and comfort working with operational and accounting documents.

• Reliability, discretion, and sense of urgency.

What do we offer?

Competitive salary and benefits! With us, you will receive a competitive salary package and benefits.

We grow talent. At Biocomposites we create opportunities to thrive and grow.

One Biocomposites – team spirit & engagement. Our culture is important and we strive to create engaged and inclusive global teams that encourage colleagues to share their diverse perspectives and opinions.

Who do we look for?

People who are passionate about what we do.

People who are open minded to evolving the way we work.

People who can work together to transform outcomes and change lives.