About Us

At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools. The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. We are a production’s best ally every step of the way. #OneCastOneCrew

The Service Desk is the first point of contact for all corporate IT related service requests and issues. The Service Desk Support Specialist is responsible for conducting prompt remote or hands-on, end-to-end IT support for all corporate employees. This position requires a self-motivated team player with excellent customer service and technology skills.
The position requires continuous monitoring of the service desk ticketing queue and TEAMS messages throughout the workday, Monday-Friday.

• Provide level 1 and level 2 remote or hands on support for internal corporate users M-F
• Respond to inquiries and requests received via telephone calls, internal ticketing system, in person visits, online chats and email in a timely manner.
• Ensure service tickets are created for all inquiries and requests submitted to the Service Desk.
• Prepare new hardware via in house imaging system utilizing MS WDS
• Provision new user accounts, deactivate user accounts in Active Directory, OKTA, Office 365
• Maintain and advance Service Desk documentation published on corporate SharePoint site
• Maintain workstation inventories
• Identify problems, conduct research, isolate issues and provide solutions to software, hardware and telecommunications problems
• Required work hours are M- F 8:30am – 5:30pm PST
• Able to provide occasional overtime and weekend work

Benefits

Cast & Crew provides a comprehensive package of employee benefits including: Medical, Dental, Vision, PTO, health and wellness programs, employee discounts, and more! Note: Cast & Crew benefits are subject to eligibility requirements.

Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

CA residents
Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies. A summary of your California privacy rights can be found at: https://www.castandcrew.com/privacy-policy/

Compensation is commensurate with various factors including, but not limited to, relevant experience, qualifications, skills, training, licensure, certifications, geographic cost of labor, and other business and organizational needs. Compensation range for candidates in other locations may differ based on the cost of labor in that location. The compensation range for this position is: $30.00 - $35.00 per hour.