Director, Business Applications
Cast & Crew
About Us
At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools. The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. We are a production’s best ally every step of the way. #OneCastOneCrew
The Director of Business Applications leads the strategy, delivery, and lifecycle management of enterprise business systems across Sales, Marketing, Finance, HR, Operations, and Support. This role sits within IT and owns a portfolio that includes (but isn’t limited to) CRM (Salesforce, HubSpot), ERP/Financials (e.g., Oracle E-Business Suite), HCM (Workday and other line-of-business applications. You’ll partner with functional leaders to shape the roadmap, run a high-performing applications team, and ensure secure, scalable, reliable platforms.Responsibilities
Portfolio & Roadmap Ownership
Define the multi-year application strategy aligned to company objectives; maintain a living 12–18-month roadmap.
Prioritize initiatives via clear business cases, ROI, and capacity planning.
Strategic Leadership
Define and execute the enterprise applications strategy aligned with business objectives and digital transformation goals.
Develop multi-year roadmaps for application modernization, cloud migration, and process automation.
Evaluate emerging technologies and trends to drive innovation and competitive advantage.
Application Management (Reliability & Support)
Lead implementation, maintenance, and continuous improvement of enterprise systems including Oracle, Salesforce, Workday, and financial applications, CRM, Finance/ERP, and other enterprise systems
Ensure high availability, scalability, and performance of all business applications.
Oversee application lifecycle management including upgrades, patching, and decommissioning.
Meet or exceed SLAs for availability, incident response, and request fulfillment.
Build a tiered support model, knowledge base, and training programs to drive adoption.
AI Roadmap
Design and lead the execution of a strategic roadmap for integrating Artificial Intelligence (AI) across enterprise applications—including ERP, CRM, HR, and financial systems.
Identify high-impact use cases, align with business goals, and deploy AI-driven solutions that enhance operational efficiency, decision-making, and customer experience.
Collaborate with cross-functional stakeholders to ensure AI initiatives deliver measurable value, such as cost savings, productivity gains, and improved service outcomes.
Business Partnership
Collaborate with cross-functional business leaders to gather requirements, prioritize initiatives, and deliver solutions that enhance operational efficiency.
Translate business needs into technical requirements and ensure successful delivery through agile or waterfall methodologies.
Serve as a trusted advisor to executive stakeholders on technology investments and ROI.
Team & Vendor Management
Build, lead, and mentor a high-performing team of application analysts, administrators, developers, and project managers.
Manage vendor relationships for SaaS and on-premises applications, including contract negotiation, renewals, and performance reviews.
Coordinate with external consultants and system integrators for large-scale implementations and upgrades.
Governance & Compliance
Partner with Information Security, Legal, and Compliance teams to ensure adherence to regulatory requirements (e.g., SOC 2, GDPR).
Implement robust access control, data governance, and audit mechanisms across all platforms.
Maintain documentation and training programs to support user adoption and compliance.
Stakeholder & Product Management
Serve as product owner for enterprise platforms (Salesforce, HubSpot, Oracle EBS, Workday, RAMP, etc.).
Translate business outcomes into requirements, user stories, and acceptance criteria; oversee backlog and release planning.
Financial Oversight
Develop and manage the enterprise applications budget, including licensing, support, professional services, and capital expenditures.
Monitor and report on application performance metrics, KPIs, and business impact.
Identify cost-saving opportunities through system consolidation, automation, and process optimization.
Required Qualifications
10+ years in Business/Enterprise Applications or Business Systems, with 5+ years leading teams.
Demonstrated ownership of CRM (Salesforce and/or HubSpot) and at least one major ERP/Financials platform (e.g., Oracle EBS, Oracle Cloud ERP, NetSuite).
Hands-on leadership over Financial or Other Business critical applications and experience coordinating a multi-app portfolio.
Strong experience with integrations (REST/SOAP APIs, middleware/iPaaS, ETL), data governance, and identity/access controls.
Proven track record driving roadmaps, stakeholder alignment, and measurable outcomes (pipeline, DSO, close time, forecast accuracy, time-to-hire, etc.).
Familiarity with AI/ML applications in enterprise systems.
Expertise in Agile delivery, release/change management, and ITSM processes.
Excellent communication and executive presence; comfortable presenting options/tradeoffs and influencing cross-functionally.
Preferred Qualifications
Experience in subscription/SaaS, fintech/payroll, media/entertainment, or adjacent industries.
Certifications (nice to have): Salesforce (Admin/Architect), Workday (functional), Oracle EBS, PMP/CSM, ITIL.
Familiarity with compliance frameworks (SOX-like controls, SOC 2), privacy regulations (GDPR), and vendor risk assessments.
Special Work Conditions
Familiarity with compliance frameworks (SOX-like controls, SOC 2), privacy regulations (GDPR), and vendor risk assessments.
Benefits
Cast & Crew provides a comprehensive package of employee benefits including: Medical, Dental, Vision, PTO, health and wellness programs, employee discounts, and more! Note: Cast & Crew benefits are subject to eligibility requirements.
Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
CA residents
Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies. A summary of your California privacy rights can be found at: https://www.castandcrew.com/privacy-policy/