HR Systems Analyst

UK Remote

WHO WE ARE

Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.

THE ROLE

In this role, you will analyze, optimize, and provide advanced functional support for HR systems, ensuring data integrity, developing reports, and contributing to system enhancements to improve HR operational efficiency. With your love of data and analytics, you will leverage the information from our system to spot trends, provide workforce insights and equip our leaders to make strategic data-driven decisions.

WHAT YOU WILL DO IN THIS ROLE

• Conduct in-depth analysis of HR operational data, identifying trends, diagnosing problems, and proposing data-backed solutions.
• Develop and maintain standard and custom reports and dashboards within the HRIS, providing robust analytical capabilities.
• Act as a super-user for various HR systems (i.e. HRIS, compensation and benefits platforms, ticketing systems), providing advanced functional support and guidance.
• Collaborate closely with HR Systems Manager and HR Operations to provide detailed requirements for system enhancements and test new functionalities.
• Perform routine system checks, updates, and troubleshoot complex functional issues within the HRIS.
• Identify opportunities to automate HR processes within the HRIS and contribute to process improvement initiatives.
• Ensure data accuracy and consistency across the HRIS through regular audits and cleanup activities.

HRIS Configuration & Enhancement:

• Independently configure and maintain various modules within the HRIS (e.g., Workday, SuccessFactors, Oracle HCM Cloud, ADP Vantage) based on HR and business requirements.
• Translate business needs into technical specifications and system solutions for minor to moderate changes and enhancements.
• Lead the testing and validation of new configurations, system upgrades, and patches, ensuring seamless functionality and minimal disruption.

Advanced Reporting & Analytics:

• Develop and generate complex, custom reports and dashboards using HRIS reporting tools to provide actionable insights for HR and business leaders.
• Perform in-depth data analysis to identify trends, inconsistencies, and opportunities for process improvements or strategic decision-making.
• Ensure data accuracy, consistency, and compliance across all HR systems and reporting.

Data Governance & Integrity:

• Establish and maintain data governance standards and procedures within the HRIS.
• Conduct regular data audits and implement corrective actions to ensure high data quality and integrity.
• Develop and enforce data entry standards and best practices for HR users.

System Support & Troubleshooting:

• Act as a subject matter expert for HRIS functionality, providing advanced troubleshooting and resolution for complex system issues.
• Support HR teams and end-users with system questions, process guidance, and training.
• Manage user security roles and permissions within the HRIS, ensuring appropriate access levels.

Project Participation & Process Improvement:

• Participate in and often lead specific projects related to HR systems implementations, upgrades, integrations, or process redesign.
• Collaborate with HR Business Partners, Payroll, Benefits, IT, and other departments to optimize HR processes through system solutions.
• Document detailed system processes, user manuals, and configuration guides.

Integration Support:

• Support the maintenance and troubleshooting of integrations between the HRIS and other internal/external systems (e.g., payroll, benefits providers, recruiting platforms).

WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE

• 3+ years of experience as an HRIS Specialist or similar role with increasing responsibility.
• Experience with UKG Pro and UKG Workforce Management is highly preferred.
• Strong analytical skills with the ability to interpret HR data and metrics.
• Demonstrated experience in report writing and dashboard creation within an HRIS.
• Proficiency in HRIS configuration and troubleshooting functional issues.
• Ability to understand interdependencies between different HR systems and data flows.
• Excellent problem-solving skills and a proactive approach to identifying and resolving system-related issues.
• Strong communication skills to translate technical information to non-technical stakeholders.