Cylindo is the leading provider of 3D product visualization solutions for brands and retailers. We help global brands increase conversion, reduce returns, and scale high-quality visual content across ecommerce and in-store experiences.

Role Overview

We are hiring a Customer Success Manager (Individual Contributor) to manage a portfolio of US accounts. This role is focused on retention, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales).

Key Responsibilities

Manage a defined portfolio of mid-market and enterprise accounts
Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal
Build and execute structured Success Plans aligned to customer KPIs
Drive strong product adoption across Cylindo modules
Monitor account health, proactively manage churn risk and prepare renewal forecasts
Run regular business reviews with senior stakeholders
Identify upsell and cross-sell opportunities and qualify them for Sales
Coordinate cross-functionally with Sales, Product, Integration and Support teams
Deliver training and enablement to ensure customers achieve measurable outcomes
Capture customer insights to inform product and commercial strategy

Job requirements

Who You Are

2–3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space)
Experience managing renewals and protecting revenue
Commercially aware and comfortable discussing value
Strong stakeholder management skills
Data-driven and proactive