Relationship Manager - Managed Services

Remote position-The territory account base could cover various regions-CST time zone works best, there is 25% Travel

JOB SUMMARY

Relationship Managers maintain and expand relationships strategically with customers and serve as the primary liaison between CSI and the customers. They constantly strive to achieve excellence in customer service that leads to high customer satisfaction, contract renewals and representing the entire range of company products and services, while ensuring assigned customers’ needs and expectations are met by CSI.

KEY RESPONSIBILITIES

• Fosters and grow relationships with multiple customers.
• Participates in consultative selling by staying in constant communication with the client to proactively understand their needs, goals, and direction.
• Establishes and maintains productive, professional relationships with key personnel in assigned customer accounts; ensures assigned customers’ needs and expectations are met; serves as a point of escalation for unresolved issues.
• Participates and/or leads in the cross‐sale process and pipeline generation.
• Performs various sales and related activities to meet assigned targets for retention; builds productive pipelines; produces profitable sales volume; and contributes to the achievement of strategic objectives.
• Perform other duties as assigned.

JOB REQUIREMENTS

Education & Certifications: Education or job knowledge equivalent to college or university undergraduate education.

Skills and Competencies:

• Negotiation skills
• Business acumen
• Follow‐through and attention to detail
• High organizational management skills
• Communication skills – both written and verbal

Experience:

The minimum amount of relevant work experience required to successfully perform the job is at least three (3) years.

• Previous banking experience is preferred

• Previous IT Support/Sales experience is preferred

• Previous Managed Services Provider (MSP) experience is preferred
• Previous IT Support/Sales experience is preferred

WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location: Remote, however, applicants that live one (1) hour drive from a CSI office, are required to be hybrid (3 days in office).

Travel: Some travel is required (20‐50%).

Physical Demands: The employee must be physically able to perform all essential job duties, with or without reasonable accommodation and shall be physically able to perform the tasks and/or functions listed above to the extent job-related and consistent with business necessity

COMPANY

CSI is a leading fintech, regtech and cybersecurity solutions partner operating at the intersection of innovation and service. As a trusted technology company, CSI excels at driving businesses forward with a unique blend of cutting-edge solutions, decades of experience and a commitment to authentic partnerships defined by our customer-first culture.

CSI is dedicated to providing challenging and rewarding careers for our employees across the country and offers a competitive compensation package, including health, dental and vision insurance, paid vacation, 401k, and much more!

For more information about CSI, visit www.csiweb.com.

CSI is proud to be an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics, or any other legally protected basis.