Customer Service Representative-Fraud

Location: Valparaiso, Indiana; CSI office

This team has multiple shifts, you must be open to training on different shifts initially. Typical schedule is a 4 day, 10 hour rotating schedule.

Potential Shifts CST: 9pm-7am, 7am-5pm, 11pm-9am

JOB SUMMARY

Fraud Analysts are responsible for monitoring and analyzing emerging fraud trends, creating rules to prevent fraud, blocking credentials with suspected fraud, and contacting customers.

KEY RESPONSIBILITIES

• Analyzes and distinguishes anomalous behaviors/transactions to identify fraud.
• Reviews fraud cases and may create rules to help prevent further losses from fraud.
• Seeks out current and past fraud trends regarding certain financial institutions when reviewing the current queue of suspected fraud.
• Distinguishes fraud by blocking the credentials, notifying the financial institution, and attempting to reach out to the end user.
• Performs other duties as assigned.

PRIMARY RESULTS ACCOUNTABLE FOR ACHIEVING

• Prevents further fraud cases on compromised credentials.
• Knowledge of fraud trends and rules to help prevent fraud as soon as it is attempted.
• Understanding of current questions or issues at hand.
• Minimizes financial institution loss while still allowing end users to use their credentials as freely as possible.
• Accountable for all things pertaining to fraud, rule deployment, financial institution assistance, and a good understanding of payment department protocols.

JOB REQUIREMENTS

Education & Certifications: Technical Education or job knowledge equivalent to a 2-year college or trade school.

Experience: The minimum amount of relevant work experience required to successfully perform the job is at least one (1) year:

Required Skills:

• Strong attention to detail
• Mathematical skills
• Communication skills – both phone and electronic
• Reasoning skills
• Computer skills
• Administrative skills
• Analytical skills
• Networking skills

Customer service experience, preferred.

WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location: Valparaiso, Indiana; will consider candidates near Amarillo, TX, this position can grow into a hybrid role

Hours: Shifts

Travel: No travel typically required.

Physical Demands: The employee must be physically able to perform all essential job duties, with or without reasonable accommodation and shall be physically able to perform the tasks and/or functions listed above to the extent job-related and consistent with business necessity

COMPANY

CSI is a leading fintech, regtech and cybersecurity solutions partner operating at the intersection of innovation and service. As a trusted technology company, CSI excels at driving businesses forward with a unique blend of cutting-edge solutions, decades of experience and a commitment to authentic partnerships defined by our customer-first culture.

CSI is dedicated to providing challenging and rewarding careers for our employees across the country and offers a competitive compensation package, including health, dental and vision insurance, paid vacation, 401k, and much more!

For more information about CSI, visit www.csiweb.com.

CSI is proud to be an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics, or any other legally protected basis.