Job Description:

Customer Service Representative (Part-Time)

Location: Amarillo, TX

In this role, you have the opportunity to Join a growing organization at the ground level of our exceptional customer service team, delivering fast, accurate, and friendly support that strengthens client relationships and promotes loyalty.

*Please note this is Part-time

• 3 six-hour weekday shifts (between 12 PM–10 PM CST) + every Saturday (7 AM–2 PM CST).

• Location: Amarillo, TX in-office training with potential hybrid option post-training.

You are responsible for

• Building and maintaining strong customer relationships

• Responding to work queues, resolving issues promptly, and escalating complex cases as needed.

• Providing accurate information to internal departments regarding customer concerns.

• Demonstrating basic knowledge of application functionality.

• Serving as the first point of contact for payment service inquiries.

• Performing other duties as assigned

You are a part of a team and larger customer service organization focused on delivering exceptional customer service while supporting team members to grow and develop professionally.

To succeed in this role, you should have the following skills and experience

• Previous customer service experience (banking or call center preferred).

• Proficiency in MS Office (Excel, Word, Teams).

• Strong communication, reasoning, and analytical skills.

In return, we offer you a flexible part-time schedule (24 hours/week), and opportunities to grow within a supportive team environment and an expanding Fintech organization. This role can lead to full-time in the future if that is a desired outcome of the candidate/employee.

Why should you join CSI?

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs.

For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)

Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.