Job Description:

Job Summary

The Part‑Time Customer Service Representative I is responsible for delivering a high‑quality customer experience through timely, accurate, and professional support. Serving as a first point of contact, this role responds to customer inquiries, resolves routine issues, and coordinates with internal teams to ensure questions are addressed efficiently and appropriately.

Customer Service Representatives play a critical role in building customer trust and loyalty by providing clear communication, demonstrating a basic understanding of CSI applications and services, and maintaining accuracy while managing multiple requests through a work queue. This position is well‑suited for individuals who enjoy problem‑solving, supporting customers, and working in a fast‑paced service environment.

Schedule & Work Arrangement

• Part‑time position in Amarillo, Texas office requiring approximately 24 hours per week

• Four scheduled workdays per week, including Saturdays

• Saturday shifts are typically 7am-1pm CT or 8am-2pm CT

• Weekday shifts generally range between 4–6 hours, primarily 10am - 7/8pm window

• Initial training is conducted onsite, with the opportunity for hybrid work following successful onboarding and period of solid performance

Key Responsibilities

• Provide prompt, accurate, and professional support to customers via incoming calls and chats

• Respond to and manage a work queue, resolving routine inquiries and escalating more complex issues as appropriate

• Build and maintain positive customer relationships through clear communication and effective issue resolution

• Demonstrate a foundational understanding of CSI application functionality when assisting customers

• Utilize CSI’s call system (LinkLive) to manage and document customer interactions

• Accurately document and communicate customer issues to the appropriate internal teams

• Support consistent coverage during scheduled shifts, including required Saturday hours

• Perform other duties as assigned

​Qualifications

• At least one (1) year of relevant work experience

• Strong customer service skills with the ability to communicate clearly and professionally required

• Experience in customer service, call center, or financial services environments preferred

• Back‑office banking experience highly desirable, but not required

• Strong listening, problem‑solving, and reasoning skills

• Basic proficiency in math, computer, administrative, and analytical tasks

• Spanish‑speaking bilingual capability a plus

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs.

For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)

Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.