Over the past several years we have undergone a great deal of positive change and growth to become the company we are today. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this would have been possible without the hundreds of hard-working employees who work at Confluence.

Department: IT - Information Technology
Employment Type: Permanent - Full Time
Location: Cape Town, SA
Workplace type: Hybrid
Reporting To: Thomas Goodman

More about the role & team

Join our dynamic team as an IT Support Administrator! Based in the vibrant city of Cape Town, you'll be the go-to person for our South African employees, providing top-notch support for IT hardware, software, and services. Our friendly Cape Town employees often work in the office and enjoy regular social events. You would be responsible for managing tickets and diving into exciting projects in the future.

You'll also assist with remote support for users in the same time zone and handle occasional after-hours maintenance activities.

You would be required to work from the office 1-2 days per week, working from home for the remaining 3-4 days (unless you prefer to work full time in the office).

What skills and experience do I need to succeed?

Bachelor’s degree in information technology, Computer Science or related field preferred.
Two or more years of experience with emphasis on IT Service Desk support in both large and small environments.
International business and financial/investment services industry experience is desirable.
Configuration and support of Microsoft desktop operating systems
Configuration and support of end user devices, laptops, monitors, mobiles, etc.
Intermediate understanding of Office 365, OneDrive, and Intune
Intermediate understanding of Microsoft server operating systems
Intermediate understanding of Active Directory and user management
Basic Linux administration skills
Solid experience with collaboration tools (Slack, teams, etc.), client VPNs, Windows firewall, Antivirus, Bitlocker and conferencing software (Zoom, WebEx, etc.)
Experience imaging and deploying laptops in an enterprise environment
Strong administration and troubleshooting skills
Experience with basic networking and level one troubleshooting (ping, tracert, telnet, etc.)
Experience with basic Linux system administration
Experience with basic AWS administration and user management
Understanding the basic concepts of Risk Management, Business Continuity, and Incident Response
Good self-discipline with the ability to work autonomously

What do we offer?

Confluence offers generous benefit packages for team members. As a growing, global organization, we are always looking for ways to ensure that our employees can access benefits that matter to them and their families. This includes:

🕚 Generous Time Off packages including additional half days with each public holiday in your location.

🌎 Global Career Development opportunities

🎊 Social Events

💵 Referral Bonus scheme - Upto $3,000 per successful referral

🚀 Plus many more!

More about the Location

We offer flexible working options for all employees.

#LI-Hybrid

Values

We look for people who align with our 4 values.

Integrity

Face reality with honesty, courage and accountability

Imagination

Deal creatively with challenges and envision what the world could be

Discipline

Build good habits into reflexes which become a part of our life

Service

Committed to the success of others

If you would like to find out more about a Career at Confluence, please apply today.

About Confluence Technologies

As a leading global technology solutions provider to the investment management industry, Confluence helps clients solve complex investment data challenges across the front, middle and back office. Headquartered in Pittsburgh, PA, Confluence services over 1000 clients in 40 countries, with locations across Europe, North America, South Africa, Australia and Asia.

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