Over the past several years we have undergone a great deal of positive change and growth to become the company we are today. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this would have been possible without the hundreds of hard-working employees who work at Confluence.

Department: Client Experience
Employment Type: Permanent - Full Time
Location: Ho Chi Minh City
Workplace type: Hybrid
Reporting To: Quan Phi

More about the role & team

🧩 About the Role

We’re building a new global managed services team focused on two integrated compliance products: AccuDelta, a powerful data validation and extraction tool, and Maia, a document generation platform for regulatory content like PRIPs, UCITS, and SFDRs.

As a Client Consultant, you’ll play a crucial role in supporting our clients across regulatory data and document production workflows.

👥 Key Responsibilities

Manage incoming client data, ensuring quality and compliance using internal tools
Handle inquiries via Zendesk ticketing system with professionalism and accuracy
Collaborate with team members across Ireland, Spain, Tunisia, Paris, and Vietnam
Perform daily/monthly operational tasks to meet service level standards
Occasionally join client calls to discuss ticket updates or review data workflows

💡 Why Join Us?

Become part of a collaborative and global team working at the intersection of data and compliance
Opportunity to contribute to the integration of cutting-edge platforms
Structured onboarding, tools training, and ongoing mentorship

Skills, Knowledge & Expertise

🎯 Essential Skills

Proficiency in Excel and readiness to learn new tools like AccuDelta and Maia
Strong communication skills, both written and verbal (email + occasional phone)
Experience in client support or operations within a compliance or tech-related field
Ability to manage multiple tasks, troubleshoot issues, and meet deadlines

🗣 Language Requirements

English: Required - Excellent written skills
French: Preferred - fluent

What do we offer?

Confluence offers generous benefit packages for team members. As a growing, global organization, we are always looking for ways to ensure that our employees can access benefits that matter to them and their families. This includes:

🕚 Generous Time Off packages including additional half days with each public holiday in your location.

🌎 Global Career Development opportunities

🎊 Social Events

💵 Referral Bonus scheme - Upto $3,000 per successful referral

🚀 Plus many more!

More about the Location

We offer flexible working options for all employees.

#LI-Hybrid

Values

We look for people who align with our 4 values.

Integrity

Face reality with honesty, courage and accountability

Imagination

Deal creatively with challenges and envision what the world could be

Discipline

Build good habits into reflexes which become a part of our life

Service

Committed to the success of others

If you would like to find out more about a Career at Confluence, please apply today.

About Confluence Technologies

As a leading global technology solutions provider to the investment management industry, Confluence helps clients solve complex investment data challenges across the front, middle and back office. Headquartered in Pittsburgh, PA, Confluence services over 1000 clients in 40 countries, with locations across Europe, North America, South Africa, Australia and Asia.