At Confluence, we’ve always been driven by a commitment to innovation, precision, and partnership in the investment data space. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this would have been possible without the hundreds of hard-working employees who work at Confluence.

Department: Client Experience
Employment Type: Permanent - Full Time
Location: Ho Chi Minh City
Workplace type: Hybrid
Reporting To: William Olivani

More about the role & team

🚀 Join Our Team as an Associate BPO Analyst! 🌏s

Are you a proactive, collaborative professional ready to make an impact in the world of financial data operations? We’re looking for an Associate BPO Analyst to join our dynamic team!

✨ What You’ll Do

✅ Execute BPO service tasks and client requests with precision and timeliness.
💬 Communicate effectively with clients, third-party vendors, and data providers to resolve issues and deliver solutions.
🎯 Manage client expectations and demonstrate expertise in Confluence software solutions.
🛠️ Support clients via ZENDESK and internal teams via JIRA.
🤝 Participate in weekly client meetings and internal improvement initiatives.
🧪 Lead or contribute to testing new features and process enhancements.
📄 Suggest and update internal process documentation.

🕒 Working Hours

Tuesday–Friday: 7am–4pm (VN time)
Saturday: 7am–3pm (VN time)
📞 On-call support may be required.

What skills and experience do I need to succeed?

🔎 What You Bring

🎓 Bachelor’s degree in Business, Accounting, Economics, Information Technology, or equivalent experience.
📊 2+ years in Fund Accounting or Financial/Investment Services (preferred).
💹 Strong understanding of financial market data (stocks, bonds, indices).
🧐 Analytical, meticulous, and critical thinking skills.
⏰ Excellent time management and ability to handle multiple priorities under pressure.
🖥️ Experience with Confluence Platforms (required).
🗣️ Strong communication and problem-solving abilities.

What do we offer?

Confluence offers generous benefit packages for team members. As a growing, global organization, we are always looking for ways to ensure that our employees can access benefits that matter to them and their families. This includes:

🕚 Generous Time Off packages including additional half days with each public holiday in your location.

🌎 Global Career Development opportunities

🎊 Social Events

💵 Referral Bonus scheme - Upto $3,000 per successful referral

🚀 Plus many more!

More about the Location

We offer flexible working options for all employees.

#LI-Hybrid

Values

We look for people who align with our 4 values.

Integrity

Face reality with honesty, courage and accountability

Imagination

Deal creatively with challenges and envision what the world could be

Discipline

Build good habits into reflexes which become a part of our life

Service

Committed to the success of others

If you would like to find out more about a Career at Confluence, please apply today.

Pre-Employment Screening Disclaimer
As part of our recruitment process, we carry out identity checks on all candidates. Offers of employment are conditional upon the completion of satisfactory background checks prior to the commencement of work. These checks may include verification of identity, right to work in the UK, employment history, and other relevant pre-employment screening.

Please note that additional checks may be required depending on the nature of the role and the jurisdiction in which the role is based or operates. These may include, but are not limited to, criminal record checks or financial background checks where applicable.

About Confluence Technologies

As a leading global technology solutions provider to the investment management industry, Confluence helps clients solve complex investment data challenges across the front, middle and back office. Headquartered in Pittsburgh, PA, Confluence services over 1000 clients in 40 countries, with locations across Europe, North America, South Africa, Australia and Asia.