Job Title: Presales Azure Administrator

Location: Remote, North America (candidates must be located in CST or EST time zones)

Contract: Permanent, Full Time

About Us:

RFMS (a Cyncly Company) is the leading software development company focused on providing modern-day technological solutions to the floor covering industry. We have over 35 years of experience streamlining flooring businesses and making owners more profitable. The RFMS Team consists of over 100 team members operating out of our Corporate Office location in Tuscaloosa, Alabama, and various remote locations throughout the US, as well as the RFMS Australasia office in New Zealand.

Cyncly was created in September of 2022 as the new brand to unite Compusoft, 2020 and their affiliate companies after the two companies merged in 2021. The combined group created a global software powerhouse with more than 2,300 employees and 70,000+ customers across 100+ countries.

Job Description:

• Collect and consult customer requirements to help determine appropriate solution.
• Act as a technical liaison to the sales team on new pursuits or cloud migration initiatives
• Work as part of a team and is responsible for managing and deploying Azure solutions, troubleshooting, and resolving Azure services-related issues, configuring Azure services to meet the needs of the organization, and designing and managing swap space in the cloud environment.
• Ability to work with offshore team who’s responsible for supporting and managing the Azure cloud environment.

Summary/Objective:

• Installs, monitors, maintains, and secures information technology systems and software in a cloud and on-premises environment. Serves as advanced level subject matter expert, providing guidance and support to IT staff and end-users to resolve problems.
• Upon request, collaboratively working with the sales team as pre-sales capacity in client-facing interactions to explain the cloud solution, collect requirements, and address technical queries.
• Collecting customer requirements and identifying potential problems that may arise.
• Coordinating with appropriate teams to ensure that designs meet customer needs and can be implemented effectively.
• The intent of this role is advanced level administration of Azure and the RFMS by Cyncly Hosting Platform. This role is not intended for PC end user support or entry level Systems Admin support.
• They are responsible for managing, maintaining, and optimizing the Azure infrastructure to ensure the highest levels of availability, security, scalability, and performance for the applications and services hosted in Azure.
• Work with other Azure, IT professionals and teams to maintain Azure networking, application development, DevOps solutions, and security
• Should be able to identify, monitor, and resolve performance and operational issues, and troubleshoot complex technical problems.

Skills:

• Advanced administration experience in Microsoft Azure (Azure AD, Cloud Networking, Virtual Machines, Virtual Desktops, Azure Storage, Enterprise Applications, etc.)
• Advanced tenant level administration experience
• Extensive knowledge and experience with administration of Active Directory (i.e. Domain Controllers, Group Policy)

1. Experience using VMware and Hyper-V
2. Experience with PowerShell Administration
3. Knowledge of TCP/IP networking. Identifies and recommend updates to the current network, computer systems, and systems architecture

• Ability to quickly learn systems and software used by the organization.

1. Excellent organizational skills and attention to detail
2. Prepares documentation and procedures.
3. Excellent verbal and written communication skills
4. Performs other related duties as assigned.

• Consults with customers to determine their needs and preferences to help them select the right products of services for their needs.
• Creating detailed plans for the project timeline, expense estimates, and project specifications

Education and Experience:

• Bachelor's degree in computer science, information technology or related field from an accredited college or university
• 3 - 5+ years of Microsoft Azure Administration and Presales experience
• Azure Administrator Certification preferred

Working for us

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,300 employees around the world, we not only recognize our diverse perspectives, but we also champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better. Come join us.